Feb 2025 – Mar 2025 · 1 mo · Mumbai · On-site

• 🔹 Managed business support operations for collection and customer service processes while ensuring smooth day-to-day workflow management.
• 🔹 Handled dashboard monitoring, KPI tracking, and operational reporting to support business performance and decision-making.
• 🔹 Prepared daily, weekly, and monthly MIS reports using Excel and Power BI for management and operational teams.
• 🔹 Monitored collection performance metrics, team productivity, service levels, and operational efficiency across processes.
• 🔹 Coordinated with internal teams and stakeholders to improve reporting accuracy and streamline operational activities.
• 🔹 Worked on data analysis, report generation, and dashboard handling to identify trends, gaps, and performance improvement opportunities.
• 🔹 Assisted in manpower planning, task allocation, and process monitoring to ensure smooth execution of operations.
• 🔹 Supported leadership teams with data-driven insights and performance reports for strategic business decisions.
• 🔹 Improved reporting processes and maintained accurate business data for operational tracking and management reviews.
• 🔹 Contributed to operational process improvements through analytics, reporting automation, and workflow coordination.
• 🛠️ Tools & Skills Used:
• 📊 Power BI | Advanced Excel | MIS Reporting | Dashboard Management | KPI Reporting | Collection Process | Data Analysis | Business Operations | Team Coordination | Reporting Automation | Stakeholder

Apr 2024 – Feb 2025 · 10 mos · Mumbai, Maharashtra, India · On-site

• 🔹 Led business analysis and team management activities for multiple operational and analytics projects in the BPO and customer operations domain.
• 🔹 Managed a team of analysts and coordinated daily operations, task allocation, performance monitoring, and project delivery.
• 🔹 Created interactive Power BI dashboards and automated MIS reports for clients to track KPIs, manpower, attrition, shrinkage, hiring, revenue, and operational performance.
• 🔹 Worked closely with clients and stakeholders to understand business requirements, reporting needs, and operational challenges.
• 🔹 Developed reporting logic, business metrics, and data models to support strategic decision-making and operational planning.
• 🔹 Conducted workforce analytics, manpower forecasting, attrition analysis, and performance tracking to improve operational efficiency.
• 🔹 Managed client reporting and presentations by delivering data-driven insights, trends, and business recommendations.
• 🔹 Implemented Power BI Row-Level Security (RLS), dashboard automation, scheduled refresh, and Power Automate workflows for secure and efficient reporting.
• 🔹 Worked on predictive analytics, clustering, market research, and operational data analysis to identify business opportunities and risks.
• 🔹 Monitored service levels, AHT, productivity, revenue projections, and business KPIs to ensure performance targets were achieved.
• 🔹 Collaborated with cross-functional teams including operations, HR, recruitment, and leadership teams for business planning and reporting activities.
• 🔹 Improved reporting efficiency and reduced manual effort through dashboard automation and process optimization initiatives.
• 🛠️ Key Skills & Tools:
• 📊 Power BI | SQL | Advanced Excel | Dashboard Development | KPI Reporting | Team Management | Workforce Analytics | Stakeholder Management | Business Analysis | Revenue Analysis | Predictive Analytics | Power Automate | Data Visualization | Client Reporting | Operational Analytics

Feb 2022 – Apr 2024 · 2 yrs 2 mos · Delhi, India · Hybrid

• 🔹 Worked as a Business Analyst handling data analysis, client reporting, project coordination, and business operations for healthcare and customer analytics projects.
• 🔹 Performed data extraction, data cleaning, exploratory data analysis (EDA), and customer behavior analysis using SQL, Python, and Excel.
• 🔹 Developed analytical dashboards and business reports to support data-driven decision-making and operational improvements.
• 🔹 Collaborated with clients and cross-functional teams to gather business requirements, define project goals, and deliver analytics solutions.
• 🔹 Conducted market research, customer segmentation, and product analysis to identify business opportunities and improve customer engagement.
• 🔹 Built predictive analytics and machine learning models for customer behavior prediction, attrition analysis, and pricing analysis.
• 🔹 Worked on NLP and text preprocessing projects to generate meaningful insights from unstructured data.
• 🔹 Created KPI reports, performance metrics, and visualization dashboards using Power BI and Excel for business monitoring and reporting.
• 🔹 Supported go-to-market strategies, business planning, and product analysis through detailed reporting and trend analysis.
• 🔹 Analyzed trends, patterns, and operational data to improve business performance and support strategic decision-making.
• 🔹 Worked on healthcare and pharma-related datasets, customer profiling, and campaign analysis projects to improve targeting and operational efficiency.
• 🛠️ Key Skills & Tools:
• 📊 SQL | Power BI | Python | Advanced Excel | EDA | Machine Learning | NLP | Customer Analytics | KPI Reporting | Dashboard Development | Data Visualization | Predictive Analytics | Business Intelligence | Stakeholder Management | Market Research

Mar 2021 – Mar 2022 · 1 yr · Bangalore Urban, Karnataka, India

• 🔹 Worked on mobile and business datasets for data analysis, dashboard development, and machine learning projects in a virtual work-from-home environment.
• 🔹 Performed advanced data analysis, data cleaning, preprocessing, and exploratory data analysis (EDA) using Python, SQL, and Excel.
• 🔹 Created interactive dashboards and visual reports using Power BI and Tableau to monitor trends, KPIs, and business insights.
• 🔹 Managed and analyzed large datasets to identify patterns, customer behavior, and operational performance metrics.
• 🔹 Developed machine learning models using Scikit-learn, TensorFlow, and Python for predictive analytics and business problem-solving.
• 🔹 Worked on supervised and unsupervised learning algorithms including classification, clustering, regression, and sentiment analysis projects.
• 🔹 Built NLP models for text analysis, spam detection, and customer review sentiment analysis using Python libraries.
• 🔹 Used statistical analysis techniques such as standardization, quartile analysis, correlation, and data modeling for advanced analytics.
• 🔹 Supported reporting automation and data visualization activities to improve business reporting efficiency and decision-making.
• 🔹 Collaborated with team members on AI, machine learning, and analytics projects to deliver data-driven solutions.
• 🛠️ Key Skills & Tools:
• 📊 Python | SQL | Power BI | Tableau | Machine Learning | NLP | TensorFlow | Scikit-learn | Data Visualization | EDA | Dashboard Development | Predictive Analytics | Pandas | NumPy | Matplotlib | Seaborn

Mar 2020 – May 2021 · 1 yr 2 mos · Nagpur, Maharashtra, India · On-site

• 🔹 Managed end-to-end business operations including sales, client handling, digital marketing, and business development activities.
• 🔹 Worked on CRM software sales and provided business solutions to clients based on operational and customer management requirements.
• 🔹 Delivered career guidance and consultation services to students and professionals for education and job-related opportunities.
• 🔹 Planned and executed digital marketing campaigns through Facebook Ads, Instagram Ads, and online promotional platforms to generate leads and improve customer engagement.
• 🔹 Managed lead generation activities, customer acquisition strategies, and tele-calling operations to increase business growth and conversions.
• 🔹 Created and managed websites, online promotions, and branding activities to improve digital presence and customer reach.
• 🔹 Handled client communication, product dealing, vendor coordination, and customer relationship management for smooth business operations.
• 🔹 Worked on campaign planning, advertisement management, and social media marketing to improve brand awareness and lead quality.
• 🔹 Managed transportation coordination, operational support, and business process activities across multiple service areas.
• 🔹 Developed strong skills in sales management, marketing strategy, business operations, stakeholder communication, and customer engagement.
• 🛠️ Key Skills & Tools:
• 📊 CRM Software | Digital Marketing | Lead Generation | Facebook Ads | Instagram Marketing | Campaign Management | Website Creation | Sales & Business Development | Client Handling | Tele Calling | Social Media Marketing | Customer Relationship Management | Operations Management

Jan 2018 – Mar 2020 · 2 yrs 2 mos · Aurangabad, Maharashtra, India

• 🚀 P.P. Metals — Jr. Production Engineer | Dec 2018 – Jan 2020
• 🔹 Worked as a Jr. Production Engineer in gearbox manufacturing and precision machining operations.
• 🔹 Handled VMC and CNC machine operations, CNC coding, production planning, and machining process monitoring.
• 🔹 Performed micron-level quality checks and precision measurements to ensure product quality and manufacturing standards.
• 🔹 Managed production activities across 3-shift operations while maintaining productivity, machine utilization, and process efficiency.
• 🔹 Worked on gearbox manufacturing, machining operations, and component inspection to ensure accurate production output.
• 🔹 Conducted quantity checks, quality management, and process validation to reduce defects and improve operational performance.
• 🔹 Designed mechanical components and gearbox models using AutoCAD, CREO, NX10, Mastercam, and Delcam software.
• 🔹 Developed and modified new gear designs and manufacturing layouts based on production requirements and engineering specifications.
• 🔹 Supported manufacturing process optimization and production improvement initiatives to increase operational efficiency.
• 🔹 Coordinated with production teams, machine operators, and quality departments to ensure smooth workflow and timely delivery.
• 🛠️ Key Skills & Tools:
• ⚙️ CNC Programming | VMC Operations | Production Planning | Quality Management | Gearbox Manufacturing | AutoCAD | CREO | NX10 | Mastercam | Delcam | Precision Measurement | Manufacturing Operations | Process Improvement | Mechanical Design