Shushant Singh

Product Manager

Bengaluru, Karnataka, India10 yrs 5 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Led cross-functional teams to launch eight innovative products.
Spearheaded successful product launches at Paytm.
Enhanced customer satisfaction through strategic product roadmaps.

Stackforce AI infers this person is a Product Manager with expertise in SaaS and Fintech industries.

Contact

shushant.bit@gmail.com LinkedIn

Skills

Core Skills

Product ManagementProject Management

Other Skills

User StoriesMicrosoft Power BIJiraProject DevelopmentSoftware DevelopmentE-CommerceUser RequirementsB2CConsumer ProductsFinancial ManagementProduct AdoptionProgram ManagementCross-functional Team LeadershipData AnalysisCustomer Relationship Management (CRM)

About

Experienced Product Manager Driving Innovation in IT Solutions With over a decade of proven success in product management, I am dedicated to delivering impactful solutions that drive business growth and exceed client expectations. As a seasoned Product Manager at Stayflexi Inc. By meticulously understanding client needs and leveraging my expertise, I consistently deliver scalable products that propel industry advancement. My journey includes pivotal roles at esteemed organizations such as Paytm, Axisrooms, ZoRooms where I honed my skills in product development and market expansion. At Paytm, I spearheaded the successful launch of a new product, collaborating seamlessly across departments to ensure alignment with organizational objectives. Meanwhile, at Axisrooms, I contributed significantly to the company's growth in the Middle East market, delivering diverse projects with precision and timeliness. As a results-driven professional, I thrive on building products from inception to launch, optimizing existing offerings, and fostering cross-functional collaboration. Proficient in Agile and Waterfall methodologies, I excel in strategic planning, budget management, and risk assessment, ensuring projects are delivered on time and within scope. Key Skills: 📊 Project Management | Agile & Waterfall Methodologies 🎯 Strategic Planning | Budget Management | Risk Assessment 👥 Cross-Functional Team Leadership | Stakeholder Management 🔄 Process Optimization | Continuous Improvement 📜 PMP Certification

Experience

10 yrs 5 mos

Total Experience

2 yrs 7 mos

Average Tenure

6 yrs 10 mos

Current Experience

Stayflexi

Product Manager

Aug 2019 – Present · 6 yrs 10 mos · Bengaluru Area, India · On-site

● Led cross-functional teams in the development and launch of eight innovative products, resulting in a 200% increase in revenue and a 100% rise in new client acquisition.
● Conducted comprehensive market research to identify customer pain points and developed
strategic product roadmaps to address those needs, resulting in high customer satisfaction and retention rates.
● Managed product backlogs and facilitated the development of new features, improvements, and bug fixes using tools such as Jira, ensuring product quality and timely delivery.
● Conducted competitor analysis to identify unique selling propositions and differentiate products from the competition, contributing to market leadership and increased market share.
● Conducted comprehensive market research and analysis to identify customer pain
points, leveraging insights to develop strategic product roadmaps that address those needs.
● Managed product backlogs, utilising tools such as Jira to facilitate the development of new features, improvements, and bug fixes.
● Created and maintained detailed product documentation, including specifications, user guides, training materials, and release notes, ensuring clarity and consistency across teams and stakeholders.
● Monitored customer satisfaction and product performance metrics, proactively taking corrective actions when needed to optimise product performance and enhance customer experience.
● Created and maintained detailed product documentation, including specifications, user guides, training materials, and release notes.
● Conducted daily sprint meetings to track progress, address blockers, and maintain project
momentum, fostering a culture of collaboration, accountability, and continuous improvement.

User StoriesMicrosoft Power BIProduct ManagementProject Management

Paytm

Assistant Manager

Mar 2019 – Aug 2019 · 5 mos · Mumbai, Maharashtra, India · On-site

● Facilitated cross-functional collaboration between engineering, sales, and marketing teams to drive adoption and market penetration of the card swiping device.
● Orchestrated successful launches of Paytm's card swiping device, ensuring timely delivery and cost effective implementation.
● Leveraged expertise in fintech and payment technologies to enhance product features, usability, and customer satisfaction, contributing to Paytm's position as a leader in digital payments.
● Collaborated with stakeholders and team to enhance card swiping machine functionality, resulting in a 10% decrease in transaction errors and a more seamless payment process for customers.
● Led partnership with stakeholders to onboard premium properties on Paytm, ensuring
seamless architecture and happy stakeholders, resulting in 25% increase in property listings and stakeholder satisfaction.

User StoriesProject DevelopmentProduct ManagementProject Management

Axisrooms travel distribution solutions pvt. ltd.

Sr. Business Analyst

Aug 2016 – Feb 2019 · 2 yrs 6 mos · Bengaluru, Karnataka, India · On-site

● Identified market trends and implemented product features, resulting in a 25% increase in new client acquisitions and a 35% reduction in client churn, enhancing the company's competitive advantage.
● Identified areas for software improvement through stakeholder engagement, leading to a 20% increase in user satisfaction and a more streamlined user experience.
● Implemented Knight templar, Rate shopper, CRS, resulting in a 25% increase in company revenue and automation of manual processes, revolutionising the industry.
● Facilitated cross-departmental collaboration resulting in increase in successful product launches, ensuring internal team awareness and buy-in. Boosted overall product satisfaction and enhanced customer experience.
● Led the development of an advanced analytics dashboard for the revenue management team, enhancing decision-making speed and contributing to a 20% increase in productivity and revenue.
● Coordinated user acceptance testing, achieving a 10% reduction in post-deployment issues.
● Provided training and support to the operation team, boosting their productivity by 20% in managing production issues.

User StoriesSoftware DevelopmentProduct ManagementProject Management

Zo rooms/zostel

Business Analyst

Jun 2015 – Feb 2016 · 8 mos · Okhla, New Delhi · On-site

● Analysed and interpreted complex data sets to support strategic decision-making, influencing key business initiatives.
● Contributed to the development of a predictive analytics model that improved forecasting
accuracy, aiding investment decisions for stakeholders.
● Supported senior analysts in creating detailed reports and presentations for stakeholders.

E-CommerceUser Requirements