Shuvam Samanta

Operations Associate

Bengaluru, Karnataka, India6 yrs 9 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Over 5 years of experience in client services.
Proven track record in upselling and cross-selling.
Strong relationship management and strategic problem-solving skills.

Stackforce AI infers this person is a Client Service Manager with expertise in customer relationship management and strategic planning in the SAAS industry.

Contact

Skills

Core Skills

Customer Relationship Management (crm)Strategic PlanningProject Management

Other Skills

API ManagementBrand ManagementBusiness DevelopmentBusiness StrategyCSATCommunicationConsumer BehaviorCross-SellingCustomer ServiceDigital MarketingGlobal ManagementHuman Resources (HR)Lead GenerationLeadershipManagement

About

As a Client Service Manager with over 5 years of experience, my passion lies in transforming customer experiences into success stories. My career is built on a foundation of strong relationship management, strategic problem-solving, and a genuine commitment to ensuring customers achieve their goals and derive maximum value from the products and services they invest in.

Experience

6 yrs 9 mos

Total Experience

3 yrs 4 mos

Average Tenure

5 yrs 10 mos

Current Experience

Akamai technologies

5 roles

Senior Service Account Manager

Oct 2025 – Present · 8 mos

Senior Client Services Manager

Apr 2025 – Sep 2025 · 5 mos

Client Service Manager

Promoted

Apr 2023 – Mar 2025 · 1 yr 11 mos

Act as a trusted advisor for large DTC customers, focusing on adoption, retention, and overall customer experience.
Demonstrate comprehensive knowledge of Akamai technology and effectively communicate its value proposition.
Understand and align with customers' business objectives, pain points, and technology roadmap to strategize for their success.
Manage the end-to-end customer lifecycle, from post sales handover to regular account management, ensuring a relationship built on trust and transparency.
Be a part of regular strategic Internal team business reviews to track progress against success plans and mitigate potential risks.
Conduct quarterly business reviews, product updates, and check-ins to reinforce Akamai value and identify expansion opportunities.
Effectively manage escalations and stakeholder relationships, coordinating cross-functional teams and internal departments.
Collaborate with account sales teams to identify and capitalize on upsell and cross-sell opportunities.
Exceed engagement and transformational goals consistently.
PLE for Neosec API Security, Report Automation & Value Confirmation Reports

UpsellingCross-SellingCustomer Relationship Management (CRM)Strategic Planning

Account Service Manager

Promoted

Oct 2021 – Mar 2023 · 1 yr 5 mos

Being a post sales customer advocate to ensure the success of the account
Taking ownership of customer onboarding, portal demos, customer self-serviceability and providing support for issues to ensure a seamless experience
Working closely with the Sales and internal account team to identify opportunities to interface additional products through understanding customer needs and roadmaps
Creating various Security and Delivery Value Confirmation reports and communicating the progress of monthly/quarterly account initiatives to internal and external stakeholder
Proactive collaborating with multiple teams during Live Event support and emergencies like SI's or cyberattacks to ensure the issue is resolved at the earliest
Ensuring hygiene of the accounts through contract setups, migrations, account cleanups, manual invoicing
Training New Hires from various internal team and working on multiple internal projects
Report Automations using API

Account Service Manager Associate

Apr 2020 – Sep 2021 · 1 yr 5 mos

Brigade group

Sales Executive

May 2019 – Apr 2020 · 11 mos · Bengaluru, Karnataka

Responsible for Lead Generation and getting business through Channel Partner vertical, BTL activity, cold calling and email marketing
Sales pitch through presentation, negotiations and sales closures
Maintaining complete track record in the SAP system
Ensuring timely payment collections and conducting CRM activities to ensure customer satisfaction

A. o. smith corporation

Management Intern

May 2018 – Jun 2018 · 1 mo · Kolkata, West Bengal, India

Conducting Market Research to identify the market trend and understanding consumer behaviour about the use of Commercial Water Heater and Water Purifiers
Problem Identification and suggesting strategies to boost Sales