Siddhi Mishra

CEO

Gurgaon, Haryana, India11 yrs 6 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Over 11 years of customer service expertise.
Proven leadership in managing customer service teams.
Strong analytical skills driving business strategy.

Stackforce AI infers this person is a Customer Service Leader in the Fintech industry with a focus on operational excellence.

Contact

siddhimishrawol@gmail.com LinkedIn

Skills

Core Skills

Customer ServiceLeadershipOperational Management

Other Skills

Analytical SkillsBusiness StrategyBusiness DevelopmentBusiness AnalysisCustomer Relationship Management (CRM)Process OptimizationMicrosoft OfficeMicrosoft ExcelMicrosoft WordPowerPointTrainingTeam ManagementSalesCRMVendor Management

About

Responsible for managing and upgrading customer service team of Paisabazaar.com. A customer service expert with 11+ experience in digital insurance and Digital lending.Changing lives of people who are associated with me in my journey!

Experience

11 yrs 6 mos

Total Experience

3 yrs 10 mos

Average Tenure

7 yrs 3 mos

Current Experience

Paisabazaar

5 roles

Associate Vice President

Promoted

Apr 2026 – Present · 2 mos

Customer ServiceLeadershipAnalytical SkillsBusiness StrategyBusiness DevelopmentBusiness Analysis+1

Customer Service Manager

Promoted

Apr 2021 – Mar 2023 · 1 yr 11 mos

Deputy Manager

Promoted

Apr 2019 – Mar 2021 · 1 yr 11 mos

Responsible for managing and modifying customer service team of Paisabazaar - Inbound call centre/Chat/Emails and all escalation desks including social media and NCH complaints. Core knowledge of Insurance/Lending and Credit Product industry.Proven skills in process optimisation and operational management excellence.Deliver and control key customer service matrices like AHT/ Call Abandonment/ AWT on IVR/Attrition /TAT /APR/ Quality control/FCR/NPS/CVCL.

Assistant Manager

Promoted

Apr 2018 – Mar 2019 · 11 mos

Customer Service

Customer Relations Coordinator

Nov 2015 – Mar 2018 · 2 yrs 4 mos

Managing/supervising inbound service team,coordination with bank partners,MIS
of customer's escalation.

Policybazaar.com

Subject Matter Expert

Mar 2012 – Oct 2015 · 3 yrs 7 mos

Keeping complete records of complaints and supervising all the concerned teams to make sure that the complaints are being resolved within the committed TAT.Furnishing Complaints MIS and Newsletter in weekly monthly and Yearly Basis.Complaints Auditing and Quality Check.IRDA complaints management and RCA of complaints.
Claim process management for GI. Partner escalation management.