Feb 2023 – Jul 2023 · 5 mos · Gurugram, Haryana, India · On-site

May 2021 – Feb 2023 · 1 yr 9 mos · Delhi, India

• Absolute Product Owner For Cpaas Products (SMS, Whatsapp, RCS, SOIP).
• End to End Product Development (From Ideation to Go Live and product support).
• Stakeholder management for New Product Features for Mobility Division.
• Business Automation For Existing Products.
• Revenue Management For New Products.
• Product Idea evangelization through data and use cases.
• Regularly arranging Product Council with the key stakeholders in order to share the product
• roadmap, usage insights.
• Validate the market and customer feedback to bring everyone on
• the same page, and align them for the strategic investment of a product.
• Working closely with the customer on-boarding team to improve customer experience and
• eliminate the process gaps if any to ensure smooth activation.
• Implementation of product walkthroughs is in the process.
• Responsible to define Analytics roadmap within the product.

Mar 2018 – May 2021 · 3 yrs 2 mos · New Delhi Area, India

• Helping B2C companies in optimizing their communication spends and maximizing their ROI.
• Suggesting & implementing WhatsApp Business & SMS solution for various large & mid-size enterprises in India. And Also for improving & improvising customer experience and also engaging customers using WhatsApp & Other Data-Enabled Channels.
• Working as an interface between the customer and internal support/product teams to ensure that the customer receives the best possible service. And also helping the client in scaling business and revenue through case studies and business solutions.
• Understand the market requirement and helping brands in launching new products and effectively sell the capabilities, generating top-line revenues, and helping management to understand the new business trends in the market.
• Account Management - Ensuring traffic growth & generating incremental revenues from large accounts & acting as a driver for scaling business from the existing accounts.

Nov 2015 – Mar 2018 · 2 yrs 4 mos · New Delhi Area, India

• Collaboration with corporate clients by assessing their business requirements like Mobility Solutions, Mobile Marketing, Voice Marketing & Digital Engagement Solutions - Brands.
• Maintain the SMS business from the existing clients and explore the business growth opportunities
• Key Account Handling and Growing the existing SMS business.
• Area Mapping, prospecting, negotiation, freezing on commercials and closing of deals with necessary documentation.
• Building and managing strong relationships with customers.
• Identify potential clients, and the decision makers within the client organization
• Research and build relationships with new clients
• Plan approaches and pitches. * Work with team to develop proposals that speak to the client’s needs, concerns, and objectives
• Participate in pricing the solution/service.
• Using knowledge of the market and competitors, identify and develop the company’s unique selling propositions and differentiation.

Jan 2013 – Oct 2015 · 2 yrs 9 mos · New Delhi Area, India

• Developing strategies and setting up targeted markets.
• Maintaining a healthy relationship with existing clients and make sure that the client is actively using the tool.
• Attending meetings and ensuring the client is getting benefits most out of our services.
• Responsible for retention of a group of Clients with reducing attrition.
• Collecting market feedback and provide periodic updates to the management for the formulation of policy & strategy.
• Actively driving and ensuring sale target achievement, management of support function, and timely work completion of customers