Sikandar Ali

Operations Associate

Gurugram, Haryana, India6 yrs 3 mos experience

Key Highlights

Expert in optimizing freight operations and reducing costs.
Proven leadership in managing logistics teams effectively.
Strong background in customer relationship management.

Stackforce AI infers this person is a Logistics Operations Specialist with a focus on freight management and team leadership.

Contact

Skills

Core Skills

OperationsLogistics Management

Other Skills

BudgetingCarrier ManagementCustomer Relationship Management (CRM)Team ManagementImport/Export OperationsWarehouse OperationsCall ProcessingHazardous MaterialsCustomer SurveysPersonnel ManagementSoft SkillsObservationLeast Cost RoutingFreight ManagementLeadership

Experience

6 yrs 3 mos

Total Experience

1 yr 11 mos

Average Tenure

1 yr 8 mos

Current Experience

Blinkit

Fleet Operations Specialist

Oct 2024 – Present · 1 yr 8 mos · Gurugram, Haryana, India · On-site

Delihvery (logistics company)

Associate Manager

Sep 2022 – Jan 2024 · 1 yr 4 mos

Develop, implement and manage an efficient and effective freight planning/execution process which ensures consistency across divisions and carriers, while maximizing freight revenue and reducing transportation costs.
Ensure carrier compliance with company policies or procedures for product transit or delivery.
Handling over 100 plus center’s and responsible towards manpower supply and completing the task to shortage of any manpower over time requirement Responsible for the budget management generated by the company through LMA program.
Follow-ups and handling team of 12-15 people and arrange all staff for the delivery process under different location & same report to the upper management on daily basis.
Utilizes the most reliable, least expensive freight services possible.
Performs all other duties as assigned.

Operations

Delhivery

Associate

Jun 2021 – Jan 2024 · 2 yrs 7 mos

Logistics ManagementCustomer Relationship Management (CRM)

Kochar infotech

Calling and Chat Process Executive

Jan 2018 – Jan 2020 · 2 yrs

Efficiently handling inbound and outbound calls and transferring them to the relevant agent or department.
Analyzing and reporting customer data to devise or update the existing ones.
Conduct survey to collect data about customer satisfaction,awareness and brand image etc.

Operations