Oct 2022 – Oct 2024 · 2 yrs · Amsterdam, North Holland, Netherlands · Hybrid

• As Product Manager for Backend Developer Enablement, I led the vision, strategy, and roadmap for tools, plugins, libraries, and a documentation portal, enhancing productivity for 3000+ developers and freeing up time for feature development.
• Orchestrated critical upgrade release from Spring 2 to Spring 3, leveraging meticulous planning, prioritization, and strategic release management reducing adoption time by 60% for 60 product teams, ensuring a seamless transition through comprehensive documentation.
• Ideated and led the pilot program for 'BackBot,' a GenAI tool built leveraging LLMs with RAG to improve the internal searchability of the documentation portal, resulting in positive feedback and enhanced discoverability.
• Built the MVP for Events Documentation Portal by managing stakeholders across UX, customer teams, R&D, and development, creating a single source of truth for asynchronous communication endpoints that saves users time and enhances usability.
• Introduced developer guides such as "Getting Started" and "Creating a Service" as part of our OKRs to enhance developer experience, which are now among the most visited resources in Backbase documentation with 3,000+ monthly views and active engagement.
• Led the product discovery, development, launch, and support of an enhanced local backend setup at Backbase, optimizing memory usage, reducing manual steps, and cutting onboarding time by 77%, significantly enhancing the developer experience.
• Addressed SSDK patch adoption challenges across 60 teams with an automated upgrade solution using reusable GitHub actions, enhancing product adoption and saving significant developer time.
• Delivered targeted presentations and hands-on training sessions to customers and developers, enhancing understanding of key features and resulting in a 30% increase in feature adoption rates.

Mar 2021 – Jun 2022 · 1 yr 3 mos

• Reconciliation Engine and Reports | Visa Inc.
• As Product Manager for the Recon Platform, I led the vision, strategy, and roadmap for an automated reconciliation engine, enabling merchants to easily reconcile transactions between payment service providers, gateways, and their banks.
• Managed end-to-end product lifecycle: Prioritize Requirements, Product Specifications, Drive product development of a complex project through close interaction with related teams.
• Onboarded 2nd biggest processor of Visa. Increased reconciliation of transactions from 11 to 41% of CyberSource Payment Gateway (CYBS) in 5 months.
• Led product team of six engineers and revamped the engineering process to include regular product vision meetings. This helped clarifying knowledge gaps, that led to delivering more reusable and scalable code.
• Drove reconciliation reports, billing and settlement for Global Alternative Payment Aggregator which integrates 150+ local payment methods all over the globe, contributing to 15 to 20M annual revenue in next 5 years.
• Challenged status quo by identifying the performance bottleneck and proposed a parallel download system which brought in 89% decrease in download time for 3000 files.
• Managed the Annual Operational Planning from a technical standpoint and came up with an active roadmap for FY21 with release prioritization and triaging of bugs
• Established and rolled out better development practices for team in order to improve productivity and product quality, including documentation, product vision, timeline estimates, agile development.
• Gained team's trust by actively collecting feedback on system, requirements, work
• Have experience in working in a complex cross functional product both as a developer and TPM and has gone through whole product lifecycle.

Jan 2021 – Feb 2021 · 1 mo

• Global Expense, Analytics and Reporting (GEAR)| Visa Inc.
• GEAR is a global platform providing a consistent view of overall expenses and serves as a single source of truth for Finance. It provides data granularity, while it extracts data from multiple source systems giving the business ability to break down expenses by various dimensions.
• Took complete ownership of 2 Tableau dashboards. Tested and certified them end-to-end and released them to UA
• Introduced and updated the wiki with the application knowledge base for better onboarding of new hires
• Refined the UAT process and made it robust by adding test documentation relevant to the acceptance criteria of the stories
• Led the performance optimization of a performance-intensive Tableau dashboard and achieved a 55.55% reduction in load time

Apr 2019 – Dec 2020 · 1 yr 8 mos

• GOC is a new platform, which supplants all legacy regional billing platforms that contributes to 33% of Visa’s revenue. It has multiple upstream/downstream integrations to facilitate the quarterly billing of client banks for the Visa Service fees, which includes data (Talend) and API integrations with REST/SOAP systems.
• Designed a generic, scalable billing module to facilitate country/region-specific currency based billing, which interacts with Rules engine and Oracle billing platform APIs. This later extended to all 6 regions with mere configuration and minimal development effort
• Developed extensible & pluggable framework using custom Spring AOP annotations, to facilitate core validations of the application covering a variety of business logic implementations
• Performance Optimization:
• Used Glowroot: Java APM to optimize billing API and reduced the response time from 12m - 20s
• Reduced API payload size from 4MB to KBs for Europe regions, which has 4000+ billing lines
• Optimized the most critical used API which is used for uploading metrics from 8 mins to 16 seconds
• Resolved Critical Heap memory issue by analyzing heap dumps with help of ‘Eclipse Memory Analyzer Tool', 'Visual VM' to analyze 4GB heap dump, which solved the heap out of memory issue thereby reduced cache space by 50%
• Led team with 5 developers and multiple interns in mentoring them with Spring, Java, Angular to design and develop APIs and UI components
• Been an SME for multiple business modules and served the responsibility of coordinating changes to multiple teams
• Migrated and led the project from Angular 1.6 to Angular 10. Integrated multiple dependencies and introduced the use of Visa in-house UI library components (VDS) for better consistency in look and feel

Aug 2016 – Apr 2019 · 2 yrs 8 mos

• Revenue and Operating Systems
• Developed multiple modules like Fees, Metrics data, Pricing orchestration, Notifications and Audit using Java, Spring JPA, Hibernate and Angular
• Fees module SME, facilitated, identified, and fixed 50+ critical issues during the system integration phase of the pricing orchestration layer
• Automated GOC UI billing platform using UFO based on Selenium based on testNg framework
• Led sonar quality check for GOC to reduce bugs & vulnerabilities to 0 and 97% code smells clearance
• Collaborating with ETL tool Talend, developed a copy-over framework which copies 20 quarter data and saves 30% API based copy-over time