Siraj Uddeen

Operations Associate

Bengaluru, Karnataka, India8 yrs experience

Most Likely To SwitchHighly Stable

Key Highlights

Expert in Quality Assurance and Continuous Improvement.
Proven track record in driving product quality and service excellence.
Strong analytical skills with a focus on data-driven decision making.

Stackforce AI infers this person is a Quality Assurance and Technical Support expert in the B2B SaaS industry.

Contact

Skills

Core Skills

Quality AssuranceAnalytical SkillsProject CoordinationTechnical ExpertiseCustomer SupportTechnical SupportCoachingTeam Management

Other Skills

ANSYSApplication SupportAttention to DetailAuditingAutoCADBusiness Process ImprovementBusiness Support System (BSS)CSMCalibrationCall LoggingCall ManagementCall MonitoringCall QualityCherwell Service Management (CSM)Client Education

About

As a Lead Quality & Training at CNX - MS, I leverage my Six Sigma expertise and analytical skills to drive exceptional product and service quality. My key responsibilities include: - Developing and implementing robust quality assurance processes and procedures - Conducting regular assessments, audits, and reporting on quality metrics and KPIs - Collaborating with cross-functional teams to identify process gaps, propose improvements, and provide training on quality standards - Performing comprehensive root cause analyses to inform data-driven decisions - Delivering soft skills training to enhance customer experiences With a passion for quality assurance and continuous improvement, I am committed to delivering excellence and value to CNX and its customers.

Experience

8 yrs

Total Experience

2 yrs 8 mos

Average Tenure

5 yrs 4 mos

Current Experience

Concentrix

2 roles

Lead - Quality and Training

Aug 2022 – Present · 3 yrs 10 mos

Testing calls and other requirements to guarantee they are defect-free and fulfill the quality standards of an organization
Developing and executing action plans to ensure that all engineers are met
Implementing and monitoring audits to assess functionality, reliability, performance and quality of the service or product
Identify and remedy defects within the production process
Recommend, implement and monitor preventative and corrective actions to ensure that quality assurance standards are achieved
Compile and analyze statistical data
Ensure that user expectations are met during the audit process
Draft quality assurance policies and procedures
Investigate client complaints and product issues
Proven work experience as a Quality Analyst or similar role
Experience in quality inspection, auditing and testing
Excellent communication skills, both written and verbal
Strong computer skills and knowledge of QA databases and applications
Strong analytical and problem-solving skills
Meticulous attention to detail on precise feedback sharing, deploying action plans accordingly and meeting the score and other requirements.

Quality AssuranceAuditingStatistical AnalysisCommunicationProblem SolvingAnalytical Skills

Senior Analyst

Feb 2021 – Aug 2022 · 1 yr 6 mos

Provides technical expertise, leadership, and project coordination services to support and maintain continuity of the organizations computer systems and networks.
Monitors systems usage and needs.
Researches, identifies, and recommends software and applications that will improve the stability of systems and networks.
Researches, identifies, and recommends new hardware, software, and applications to support future and/or complex management information systems (MIS) needs.
Recommends and implements policies and practices to maximize resource utilization.
Takes a lead role in the development, implementation, and maintenance of the data recovery aspects of the organizations disaster recovery plan.
Maintains knowledge on developments, trends, and best practices in technology and business networks.
Performs other related duties as assigned.

Technical ExpertiseProject CoordinationDisaster RecoveryResource Utilization

Hcl technologies

Senior Technical Support Analyst

Jun 2019 – Jan 2021 · 1 yr 7 mos · Chennai Area, India

Manage pipeline of complaints per OCC guidelines, which result in proper and timely resolution.
Install, upgrade, manage, troubleshoot all spectrum of Nortel/Avaya blue product line, SME on Avaya Blue/Nortel systems.
Facilitate all contract instructor lead classes including communications with instructor, material acquisition, and equipment setup.
Maintain SharePoint data to include updates for reporting.
Maintain record of daily data communication transactions, problems and remedial action taken of all active investigations and prioritize workload.
Facilitate inter-departmental communication to effectively provide customer support.
Respond to all agency (BBB, FCC, etc . )
Process life insurance applications calculates premiums interacts with clients via email concerning their accounts.
Facilitate inter-departmental communication to effectively provide customer support.

Customer SupportTechnical TroubleshootingData ManagementInter-departmental CommunicationTechnical Support

Miramed ajuba - a global services company

Internal Trainer

Apr 2018 – May 2019 · 1 yr 1 mo · Global

Coach Safety, Quality and Productivity to ensure objectives are met through following standardized work
Monitor Andon occurrences. Be the first responder as secondary support
Through Process Confirmation, verify that the line is running safely, smoothly, and producing quality parts
Support Continuous Improvement and coach problem resolution to the lowest level of the organization
Provide the team with guidance and recognition
Build Team player's and Team Member capabilities
Create a conducive work environment for the team(s) to complete their assigned responsibilities / tasks
Handle the basic administration of supervisory responsibilities and corresponding documents
Optimize throughput in accordance with budgets and cost objectives
Identify sources of variation within a production environment effectively and efficiently
Support concern resolution with cross-functional teams, including the Quality department, production, and suppliers