Sk Riyaz Islam

Operations Associate

Kolkata, West Bengal, India12 yrs 9 mos experience

Key Highlights

Over 10 years of experience in operations management.
Expert in dark store and e-commerce fulfillment.
Proven track record in team leadership and operational efficiency.

Stackforce AI infers this person is a logistics and e-commerce operations expert with a focus on efficiency and team management.

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Skills

Core Skills

Dark Store OperationsTeam LeadershipOperational EfficiencyOperations ManagementInventory ControlLast-mile DeliveryOperational ExcellenceLogistics ManagementTeam ManagementSales ManagementCustomer Service

Other Skills

Last-Mile Delivery & Rider ManagementWorkflow OptimizationCost OptimizationKPI MonitoringProcess ImprovementCross-Functional CoordinationOperational AccuracyManpower PlanningLast Mile OperationsPerformance AnalysisClient SLA ManagementDelivery OperationsInternal AuditsData-Driven Decision MakingData Reporting

About

Experienced Operations Manager| Dark Store & E-commerce Fulfillment | Fleet & Inventory Management | Team Leadership Currently overseeing two dark stores in Central Kolkata, I bring over 10 years of hands-on experience in managing end-to-end operations across the supply chain — covering inbound, outbound, and last-mile delivery. Core Competencies: ✅ Dark Store Operations ✅ Last-Mile Delivery & Rider Management ✅ Inventory Control (Dry, Ambient, Chiller & Freezer) ✅ Team Leadership (150+ members across FM & LM) ✅ Workflow Optimization & Productivity Enhancement ✅ Customer Service & Fulfillment (SKU Management, FIFO,LIFO) ✅ Hiring, Onboarding & Fleet Management ✅ Cost Optimization & Operational Efficiency With a proven track record of streamlining complex operations, maximizing productivity, and delivering measurable results, I thrive in fast-paced environments and am passionate about driving continuous improvement in retail and e-commerce logistics.

Experience

12 yrs 9 mos

Total Experience

2 yrs 6 mos

Average Tenure

1 yr 10 mos

Current Experience

Zepto

2 roles

Manger 1 City Opretion

Jul 2024 – Present · 1 yr 10 mos

Operations Manager – Dark Store & Last Mile Operations
Currently managing two Dark Stores in Central Kolkata
Key Responsibilities:
Overseeing end-to-end operations for both First Mile (FM) and Last Mile (LM) in alignment with company standards and performance KPIs.
Managing two dark stores, ensuring smooth daily operations, workforce discipline, and timely order fulfillment.
Ensuring compliance with health, safety, and hygiene standards across all operational processes and storage zones.
Driving store-level metrics including order breaches, inventory accuracy, shrinkage control, and on-time dispatch.
Handling escalations with urgency and providing RCA-based resolutions to maintain service excellence.
Coordinating across cross-functional teams for resource planning, inventory audits, and store replenishment.
Leading and mentoring a team of 150+ staff, including warehouse associates, delivery riders, and operational support teams.
Actively involved in cost control, fleet efficiency, hiring & onboarding, and performance improvement initiatives.

Dark Store OperationsLast-Mile Delivery & Rider ManagementInventory ControlTeam LeadershipWorkflow OptimizationCustomer Service+1

Operations Manager

Jul 2024 – Present · 1 yr 10 mos

Managing two high-volume dark stores ensuring end-to-end operational efficiency. Leading a 250+ workforce including riders, associates, and support teams. Monitoring key operational metrics such as KPI, OTD, and productivity. Driving process improvement, root cause analysis (RCA), and cost optimization initiatives. Ensuring compliance with safety, hygiene, and food-handling protocols. Coordinating with zonal and central teams for performance and manpower planning.

Operational EfficiencyKPI MonitoringProcess ImprovementCross-Functional CoordinationTeam Leadership

Blinkit

Store Manager

May 2023 – Jun 2024 · 1 yr 1 mo · Greater Kolkata Area · On-site

Blink commerce pvt. ltd. (blinkit)

Store Manager

May 2023 – Jun 2024 · 1 yr 1 mo

Oversaw end-to-end operations including inbound, outbound, and last-mile functions. Managed inventory control, GRN, cycle counts, and reverse logistics. Ensured SLA adherence, operational accuracy, and productivity improvements. Conducted manpower planning, recruitment, training, and rostering for staff. Implemented daily operational checklists, safety compliance, and audit readiness.

Inventory ControlOperational AccuracyManpower PlanningOperations Management

Xpressbees pvt. ltd.

Senior Operations Executive

Jan 2023 – Nov 2023 · 10 mos

Supervised Last Mile & Reverse Logistics operations for the Howrah cluster. Ensured delivery KPI achievement – COD, RVP, SDD, and NDD. Handled MIS reports, performance analysis, and operational dashboards. Coordinated with cross-functional teams for RTO, loss, and damage case resolution. Maintained client SLAs through daily monitoring and escalation handling.

Last Mile OperationsPerformance AnalysisClient SLA ManagementLast-Mile DeliveryOperational Excellence

Blue dart

3 roles

Cluster Manager/Senior Executive

Apr 2019 – Apr 2022 · 3 yrs

Lead the team & follow the rules and regulations of the company.
Ensuring max delivery & reverse logistics metrics.
prepare MIS & other relevant data to provide feedback to Reporting Manager.

Team LeadershipData ReportingTeam ManagementOperations Management

Operations Executive

Sep 2015 – Mar 2019 · 3 yrs 6 mos

Planning & allocating work to my team member.
To ensure company goal like EDD/FDS/ASL.
Cash handling, Day to day ops activity & escalation handling.
Resolving customers & clients quarries and provide all the relevant information as per company policy.

Cash HandlingCustomer ServiceSales Management

Senior Operations Executive

Jul 2015 – Jan 2023 · 7 yrs 6 mos

Managed six operational centers ensuring day-to-day performance delivery. Oversaw delivery and reverse logistics operations with zero loss. Conducted internal audits, SOP checks, and staff performance reviews. Maintained daily stock updates, ensured accuracy and customer satisfaction. Supported continuous improvement through data-driven decision making.

Delivery OperationsInternal AuditsData-Driven Decision MakingOperational ExcellenceLogistics Management

Vodafone mini store

Sales Executive

Jul 2013 – Jul 2015 · 2 yrs

Handled cash management, bill payments, and e-top-ups. Promoted prepaid/postpaid plans and conducted upselling activities. Resolved customer service issues, ensuring satisfaction and retention.