Jun 2025 – Nov 2025 · 5 mos

Nov 2024 – Present · 1 yr 6 mos

• As an Operational Excellence Consultant, I specialize in transforming business processes into efficient, data-driven operations. With a strong background in process analysis and improvement, I break down complex workflows into manageable components, enabling organizations to streamline their operations and enhance productivity.
• I collaborate closely with teams across various departments to gather and analyze data, empowering them to make informed decisions that drive results. My approach focuses on fostering a culture of continuous improvement, ensuring that businesses not only meet their goals but exceed them.
• Key competencies include:
• Process Mapping and Analysis: Identifying inefficiencies and recommending actionable improvements.
• Data-Driven Decision Making: Utilizing Excel and other analytical tools to interpret data and provide insights.
• Cross-Departmental Collaboration: Working with diverse teams to develop tailored solutions that align with organizational objectives.
• Training and Support: Equipping teams with the skills and knowledge to sustain improvements and embrace change.
• Let’s connect to explore how I can help your organization achieve operational excellence and drive sustainable growth.

May 2024 – Nov 2024 · 6 mos · Delhi, India · On-site

• My role here is centered around driving strategic initiatives to enhance operations, sustainability, and expand market reach, achieving measurable cost savings and process improvements. I focus on building and strengthening client relationships, expanding the company’s presence in key international markets, and reinforcing its industry standing. By guiding cross-functional teams with a data-driven approach, I help reach performance and growth goals that support company success. Leveraging Lean Six Sigma, I optimize internal processes to meet timelines and quality standards while reducing resource use and costs. I also manage major industry events, such as a textile expo in Japan, to increase visibility and attract new business opportunities. Additionally, I drive innovation across the operations team, internal groups, and external partners to reduce waste and enhance operational efficiency.

Dec 2021 – Jun 2024 · 2 yrs 6 mos · Gurugram, Haryana, India

• My role focused on implementing lean Standard Operating Procedures (SOPs) through value stream and process mapping to eliminate non-value-added activities and reduce waste. I achieved significant cost savings by applying lean budget management and control measures. Regular operational audits, including Gemba walks and root cause analysis, allowed me to identify bottlenecks and inefficiencies, while engaging frontline employees for process improvement insights. I enhanced financial oversight by performing cash audits and establishing effective control mechanisms. Additionally, I set operational standards and monitoring practices to support team growth and development. Collaborating with technology and ERP teams, I streamlined processes to boost efficiency and productivity. I also fostered cross-functional collaboration, actively participating in meetings, sharing updates, and aligning efforts with leadership to achieve shared organizational goals.

Jun 2019 – Mar 2020 · 9 mos · Delhi, NCR

• My role involved overseeing the end-to-end execution of events, including event design, planning, and vendor management, where I identified vendors, gathered quotes, and finalized selections. I ensured timely delivery of materials at event sites and coordinated with operations and finance teams to facilitate smooth operations. I supported the design team to meet deadlines and collaborated with the digital marketing team on strategic planning to achieve optimal results. I was responsible for hiring teams and volunteers, marketing events for sponsorships, and managing finances, resource allocation, and cost control. Additionally, I organized interdepartmental operations, provided guidance to staff, resolved issues promptly, set departmental goals, and ensured their timely achievement.

Feb 2017 – Apr 2019 · 2 yrs 2 mos · Delhi/NCR

• In this role I worked as a Product Business Development Manager for a meal kit technology start-up, I coordinated cross-departmental tasks to ensure smooth operations. I conducted market research using digital tools to assess customer needs and tested SaaS models for recipe kit operations. My responsibilities included actively engaging with venture capitalists for expansion and assisting in developing new products aligned with market demands. I analyzed daily reports from sales and marketing teams, supported the design team in timely project delivery, and participated in successful sales drives. Additionally, I managed funds effectively for resource allocation, developed and implemented policies and procedures across departments, and held a strategic, second-in-command role in key decision-making for the company's growth and direction.

Nov 2012 – Mar 2017 · 4 yrs 4 mos · NCR - National Capital Region, New Delhi

• In my role, I ensured that the Building and Estate Management of RPS Group facilities operated safely and efficiently through our third-party service provider, Jones Lang LaSalle (JLL Ltd). I collaborated closely with JLL to maintain high standards across our facilities, oversaw the effective delivery of key projects, and ensured all systems and technologies were managed in alignment with industry guidelines, warranties, and best practices.

Dec 2006 – Jan 2011 · 4 yrs 1 mo · New Delhi, Delhi, India · On-site

• In my role, I handled various purchasing and administrative tasks, including preparing and sending purchase orders, addressing inquiries from customers and suppliers, and performing buying duties as needed. I proactively communicated with suppliers to schedule deliveries, resolve issues, and ensure timely fulfillment. I maintained purchasing files, generated reports, and compared prices and specifications to make informed decisions. Additionally, I tracked requisitions, contracts, and orders, calculated costs, managed travel bookings, and maintained day-to-day operational tasks.

Mar 1998 – Sep 2005 · 7 yrs 6 mos · NCR

• In my role, I independently handled all aspects of administration and human resources for the organization. This included organizing people and resources efficiently to direct activities toward common goals and objectives. I was involved in HR functions such as recruitment, selection, induction, conducting training, retention, and separation. I oversaw the planning, organizing, and management of various activities within and outside the institution.
• In my supervisory responsibilities, I managed staffing decisions and provided employees with training and development opportunities while being accountable for unit deliverables. I made recommendations regarding salary increases, performance evaluations, and other HR activities. I developed technical and business skills, rapidly learned company policies and procedures, and implemented them in daily operations. Additionally, I applied administration and office management skills, including bookkeeping, banking, reporting, and providing assistance to other employees. I maintained a strong attention to detail, demonstrated strong negotiation skills, and interacted positively with other managers and departments.