Sneha Biswas

Operations Associate

Bengaluru, Karnataka, India4 yrs 10 mos experience

Key Highlights

Expert in global program management and data migration.
Proven track record in operational transformation and automation.
Strong cross-functional collaboration skills driving execution at scale.

Stackforce AI infers this person is a SaaS and E-Commerce operations expert specializing in program management and data governance.

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Skills

Core Skills

Global Program ManagementData MigrationProgram ManagementData GovernanceProcess ImprovementAutomationData AnalysisData ManagementQuality ManagementOperational ExcellenceCustomer Success

Other Skills

Program executionCross-Functional CollaborationStakeholder resolutionAnalyticsSalesforce data hygieneQuality AssuranceProcess StandardizationStakeholder ManagementData analyticsLean Process ImprovementPresentation SkillsEnd-to-End Project ManagementProject TrackingOpsGoogle Sheets

About

Program management professional leading cross-functional initiatives across globally distributed teams to transform complex operational workflows into scalable, execution-ready systems. With 4+ years of experience operating in fast-paced technology environments, I have delivered programs spanning enterprise onboarding, data governance, automation, and operational transformation across global stakeholders. I work closely with Engineering, Analytics, Product, and Operations partners to drive execution at scale, improve system reliability, and enable clear decision-making across regions and time zones. My strength lies in designing and running programs that hold up under complexity. I establish governance frameworks, align cross-functional teams, and translate ambiguity into coordinated execution. From launching scalable onboarding workflows and rolling out global SOPs to driving automation and discrepancy detection initiatives, my focus is on building systems that deliver predictable outcomes across distributed environments. I am currently focused on advancing program leadership at the intersection of global program management, workflow automation, AI-enabled operations, and systems-driven execution, building execution engines that support scale, speed, and long-term operational resilience.

Experience

4 yrs 10 mos

Total Experience

1 yr 6 mos

Average Tenure

2 mos

Current Experience

Rippling

Global Data Implementation Specialist | HR Systems & Data Migrations

Mar 2026 – Present · 2 mos · Bengaluru, Karnataka, India · Hybrid

Working on global data migration and HRIS onboarding within Rippling’s implementation org.
Focused on ensuring data aligns with system requirements during migrations, and resolving edge cases across systems where standard mappings don’t hold.

Program executionCross-Functional CollaborationGlobal Program ManagementData Migration

Ethos

2 roles

Senior Partnership Operations Associate

Sep 2025 – Mar 2026 · 6 mos · Bengaluru, Karnataka, India · On-site

Led cross-functional operational programs across Engineering, Product, Analytics, and Operations teams supporting enterprise partner onboarding and hierarchy governance for 200,000+ agents.
Owned partner data governance workflows across multi-system environments (DemandTools → Salesforce), coordinating requirements, issue triage, and stakeholder resolution to improve onboarding reliability.
Designed and implemented a Partner Data Error Resolution & Process Stabilization framework, reducing error resolution turnaround from ~3 days to under 1 day and lowering recurring failures by ~60%.
Partnered with Engineering and Analytics teams to drive discrepancy detection and reporting automation initiatives, improving reporting accuracy and enabling faster root-cause analysis.
Established KPI-driven governance and operational playbooks that improved leadership visibility into operational health metrics and enabled scalable partner onboarding processes

Data governanceCross-Functional CollaborationAutomationStakeholder resolutionProgram ManagementData Governance

Partnership Operations

Oct 2023 – Sep 2025 · 1 yr 11 mos · Bengaluru, Karnataka, India · On-site

Led end-to-end lifecycle management of 100K+ partner records across enterprise clients—streamlining workflows, optimizing Salesforce data hygiene, and accelerating onboarding timelines by 40%.
Spearheaded a strategic automation initiative (Mass Compensation Change Automation), driving discovery to deployment in cross-functional alignment with Product, Ops, and Engineering—cutting manual workload by 60%.
Built scalable QA systems with validation checkpoints and error-handling logic, reducing portal creation failures by 30% and standardizing resolution playbooks across teams.
Resolved critical cross-platform data discrepancies between Salesforce and Retool by leading root cause analyses with Engineering and Analytics—enhancing reporting accuracy and cross-system reliability.
Partnered with Analytics leadership to audit dashboards pre-launch, ensuring executive reporting precision and improving GTM decision-making confidence.

Salesforce data hygieneAutomationCross-Functional CollaborationProgram ManagementData Management

Amazon

Investigation Specialist

Oct 2021 – Oct 2023 · 2 yrs · Bengaluru, Karnataka, India · Remote

Delivered global process improvement programs across US and India teams, driving ~20% productivity uplift and measurable quality improvements.
Led SOP rollouts, headcount utilization metrics, and skill prioritization frameworks, improving investigator efficiency by ~18%.
Managed concurrent programs across time zones with ownership of planning, milestone tracking, and execution aligned to business goals.
Served as a Connections Ambassador, driving cross-team engagement, communication, and change adoption initiatives that strengthened operational alignment and team effectiveness.

Process improvementStakeholder ManagementProgram ManagementOperational Excellence

Byju's

Product Specialist

Jun 2021 – Sep 2021 · 3 mos · Bengaluru, Karnataka, India · Remote

Delivered personalized support, mentorship, and motivation to optimize student success and engagement at Byju's.
Utilized data analytics and student feedback to drive continuous improvement and maximize program impact.
Collaborated with cross-functional teams to ensure seamless service delivery and adapt programs to meet evolving student needs.
Identified opportunities for enhancement and implemented strategic changes to elevate the student experience.

Data analyticsCross-Functional CollaborationCustomer SuccessProgram Management