Sneha Rathor

Business Development Executive

Bengaluru, Karnataka, India8 yrs 10 mos experience

Highly Stable

Key Highlights

Achieved 70% increase in user retention.
Designed data-driven growth strategies for community engagement.
Led teams to deliver exceptional customer experiences.

Stackforce AI infers this person is a Growth Strategist with expertise in SaaS and B2B customer engagement.

Contact

Skills

Core Skills

Growth StrategyCommunity EngagementOperations ManagementUser ExperienceRecruitmentCustomer ExperienceProcess Management

Other Skills

A/B TestingAirlinesBackground ChecksBusiness Process ImprovementBusiness StrategyCanvaCleverTapClient DevelopmentClient OnboardingClient RelationsCommunicationConducting Background checksCustomer Inquiry ManagementCustomer Relationship Management (CRM)Customer Satisfaction

About

Results-driven Growth Strategist with 5+ years of experience in community engagement, customer relationship management, and business growth across recruitment, SaaS, and B2B industries. Proven expertise in scaling operations, optimizing user acquisition strategies, and leveraging data-driven insights to enhance business performance. Adept at market research, team leadership, and CRM optimization (HubSpot, Google Analytics, Mixpanel, Lusha). A strategic thinker with a track record of driving engagement, forging key partnerships, and improving retention by up to 70%.

Experience

8 yrs 10 mos

Total Experience

2 yrs 11 mos

Average Tenure

Current Experience

Apna

2 roles

Growth strategist

Promoted

Oct 2023 – Aug 2025 · 1 yr 10 mos · Bengaluru, Karnataka, India · Hybrid

Designed and executed data-driven growth strategies, increasing community engagement by 30%.
Conducted qualitative and quantitative market research (e.g., surveys, focus groups), leading to a 30% improvement in user engagement.
Designed and executed community engagement initiatives, including events, webinars, and online forums, to foster a sense of belonging and encouraged active participation.
Leveraged analytics tools (Google Analytics, Mixpanel) to optimize engagement, boosting retention by 20%.
Implemented and managed community platforms and tools, ensuring they were user-friendly and supported seamless interactions among community members.

Google AnalyticsMixpanelCommunity EngagementData-Driven Growth StrategiesGrowth Strategy

Operations Executive

Sep 2022 – Sep 2023 · 1 yr · Bengaluru, Karnataka, India · Hybrid

Spearheaded strategic initiatives that led to a 70% increase in job postings and user retention.
Enhanced user experience by implementing A/B testing and UX research, reducing drop-off rates by 30%.
Forged partnerships with educational institutions, increasing job seeker registrations by 50%.
Developed and maintained efficient customer support services to assist users with inquiries and complaints.

A/B TestingUser Experience ResearchPartnership DevelopmentCustomer SupportOperations ManagementUser Experience

Sunrise systems, inc.

Recruiting Specialist

May 2022 – Jun 2022 · 1 mo · Bengaluru, Karnataka, India

Managed end-to-end IT recruitment for US clients, successfully placing 4 candidates.
Assessed staffing needs and onboarded 4+ candidates per month, reducing hiring time by 25%.
Onboarding the candidates and performing various background checks from portals like Job Diva, PRF and other BG verification portals like sterling, First advantage, Hireright etc.
Well versed about US terms like W2, C2C, 1099, I9 and tax forms.
Coordinating with the Account Managers for clarification and to meet the other requirements.

IT RecruitmentOnboardingBackground ChecksRecruitment

Indigo (interglobe aviation ltd)

Senior Flight Attendant

Mar 2017 – May 2022 · 5 yrs 2 mos · Bangalore

Led a team of 4+ attendants to deliver high-quality customer experiences, achieving a 90% customer satisfaction rating.
Enthusiastic and passionate about rendering excellent service and creating an customer centric atmosphere.
Trained and supervised a team of 15+ attendants, improving service efficiency by 100%.
Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.

Customer ServiceTeam LeadershipTrainingCustomer Experience

Gallagher

US Insurance Process Associate

May 2016 – Mar 2017 · 10 mos · Bengaluru, Karnataka, India

Handled and dealt with the accounts and Insurance strategies of various organisations.
Comprehending and responding to customer inquiries, Identify, research, and resolve problems.
Assist with/perform other team tasks as required.
Manage own work in process and support team efforts to ensure that individual, team goals are met.
Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth.

Insurance StrategiesCustomer Inquiry ManagementProcess Management