Som Upadhyay

Operations Associate

Gurugram, Haryana, India3 yrs experience

Key Highlights

Over 2.7 years in Customer Success & Operations.
Expert in data-driven decision-making and reporting.
Proven track record in improving customer engagement.

Stackforce AI infers this person is a Customer Success and Operations professional with a strong focus on data analytics in SaaS.

Contact

Skills

Core Skills

Business AnalysisData AnalysisCustomer Relationship Management (crm)Data Management

Other Skills

AccountingAdobe Creative SuiteAdvertisingAttention to DetailAuditingBusinessBusiness AdministrationBusiness DevelopmentBusiness Relationship ManagementBusiness-to-Business (B2B)CommunicationCreative Problem SolvingCustomer OperationsCustomer SatisfactionData Integrity

About

Hi, Thanks for visiting my profile. I am a Customer Success & Operations professional with 2.7+ years of experience in managing client relationships, data reporting, and process optimization across industries. Skilled in MIS reporting, Excel, Power BI, CRM (Salesforce), and customer operations, I help organizations improve decision-making through data-driven insights while ensuring high-quality customer experience. Previously worked with Tata Nexarc and Hollister Incorporated, where I handled customer data management, service operations, and reporting processes. Currently working with Prism Johnson as an MIS Executive, driving efficiency through reporting dashboards and business analysis. I am passionate about bridging customer success and analytics — leveraging data tools to improve client engagement, operations, and business growth. Let’s connect!

Experience

3 yrs

Total Experience

1 yr

Average Tenure

1 yr 1 mo

Current Experience

Prism cement - prism johnson limited

Management Information System Executive

May 2025 – Present · 1 yr 1 mo · Delhi, India · Hybrid

Designed and automated MIS reports using Excel & Power BI, improving reporting efficiency by 30%.
Consolidated sales & operations data to support management in decision-making.
Coordinated with cross-functional teams for process accuracy and timely reporting.

ExcelPower BIReportingData ManagementBusiness AnalysisData Analysis

Hollister incorporated

Senior Secure Start Operations Manager

Dec 2024 – Apr 2025 · 4 mos · Gurugram, Haryana, India · Hybrid

Managed customer data and order processing using Salesforce CRM.
Ensured data integrity, reduced SLA breaches, and supported end-user operations.
Collaborated with teams to improve customer satisfaction and compliance.

Salesforce CRMData IntegrityCustomer SatisfactionCustomer Relationship Management (CRM)Data Management

Tata nexarc

Account Manager

May 2023 – Dec 2024 · 1 yr 7 mos · Gurugram, Haryana, India · Hybrid

Handled client onboarding, customer operations, and service delivery.
Managed Excel-based data tracking for financial operations.
Improved customer engagement through regular follow-ups and relationship management.

ExcelCustomer OperationsService DeliveryCustomer Relationship Management (CRM)Data Management