Sonali Adhikary — CEO

I am a Digital & AI Transformation Leader with 13+ years of global experience delivering enterprise-scale CRM programs, Customer 360 solutions, AI adoption strategies, and multi-year transformation roadmaps across BFSI, MedTech, Public Sector, Manufacturing, and EdTech. My work sits at the intersection of strategy, technology, operations and AI, enabling organizations to modernize processes, improve decisioning, strengthen customer experience, and accelerate value realization. I specialize in: • AI Strategy & Adoption – Use-case design, maturity frameworks, Responsible AI, predictive & GenAI-driven workflows • CRM/Salesforce Transformation – Customer 360, multi-cloud architecture, data migration, integration strategy • Digital Transformation – Operating models, cost optimization, process modernization & automation • Program & PMO Leadership – RAID, governance, financials, cross-functional delivery, vendor management • Analytics & Decision Intelligence – Predictive analytics, dashboards, KPI/OKR frameworks, value-based prioritization • Enterprise Change & Stakeholder Alignment – C-suite engagement, communication frameworks, adoption models Across India and the UK, I have led transformation portfolios ranging from ₹50 Cr to $50M, shaped enterprise AI strategies, built high-impact CRM roadmaps, and delivered measurable improvements in ROI, TCO, and customer experience. I bring a consulting-style mindset combined with hands-on execution experience — enabling organizations to scale with confidence in an AI-first digital economy.

Stackforce AI infers this person is a Digital Transformation Leader with expertise in AI and CRM across BFSI and MedTech sectors.

Location: Bengaluru, Karnataka, India

Experience: 10 yrs 6 mos