Soumya Singh

Operations Associate

Delhi, India2 yrs 7 mos experience

Most Likely To Switch

Key Highlights

Experienced in managing patient queries and home sample collections.
Skilled in Tally Prime configuration and GST compliance.
Strong background in customer experience and human resource management.

Stackforce AI infers this person is a Customer Experience and Accounting Specialist in the Healthcare and Finance sectors.

Contact

Skills

Core Skills

Customer Experience ManagementCustomer Relationship Management (crm)

Other Skills

NegotiationAnalytical SkillsCustomer Experience DesignAccounts Receivable (AR)PowerEmailOnboardingRecruitingHuman Resources (HR)Gst Support ExecutiveTally SpecialistJournal entryInventory ManagementBank ReconciliationTally prime configuration settingsE - invoice

About

As a dedicated professional with a strong background in accounting, recruitment, and human resource management, I am passionate about leveraging my diverse skill set to contribute to organizational success. I graduated from Delhi University and have over a year of experience as a Tally operator at Saraswati Accountants Pvt Ltd. In this role, I guided CAs and accountants on Tally software, providing support and solutions via call and email. This experience honed my ability to manage detailed financial information and assist clients efficiently.

Experience

2 yrs 7 mos

Total Experience

1 yr 3 mos

Average Tenure

1 yr 10 mos

Current Experience

Redcliffe labs

Patient Experience Associate | (Home Dx)

Jul 2024 – Present · 1 yr 10 mos · Gurugram · On-site

Managing patient queries and ensuring timely coordination of home sample collection. Handling complaint resolution, report-related enquiries, and doctor consultation coordination. Managing appointment scheduling and rescheduling, addressing Medicentre (Udaipur – Radiology) related queries, and supporting onboarding and training of new team members.

Customer Experience ManagementNegotiation

Tally solutions pvt ltd

Tally Prime Executive – GST & E-Invoicing and E- way bill

Jul 2023 – Apr 2024 · 9 mos · India · On-site

Assisted CA firms and accountants with Tally Prime configuration and issue resolution.
Guided clients in E-Way Bill generation, E-Invoice setup, and GST compliance processes.
Helped users with API registration and integration procedures in Tally Prime.
Addressed client queries related to GST filing, data verification, and system configuration.
Ensured smooth usage of Tally Prime for accounting and compliance activities.

Analytical SkillsCustomer Relationship Management (CRM)