Srividya B S

CEO

Bengaluru, Karnataka, India18 yrs 3 mos experience

AI EnabledAI ML Practitioner

Key Highlights

17+ years of banking experience
Proven track record in business transformation
Expert in customer-centric banking solutions

Stackforce AI infers this person is a seasoned banking professional with expertise in customer relationship management and business development.

Contact

Skills

Core Skills

BankingBusiness PlanningSales ManagementCustomer Relationship Management (crm)ManagementInvestments

Other Skills

Client ServicesCustomer ExperienceCustomer SatisfactionCustomer ServiceDirector levelAccountingMarketing StrategySalesSQLTeam LeadershipInvestment BankingFinancial MarketsCustomer Service ManagementBusiness Relationship ManagementTraining & Development

Experience

18 yrs 3 mos

Total Experience

4 yrs 5 mos

Average Tenure

4 mos

Current Experience

Kotak mahindra bank

Deputy Vice President

Jan 2026 – Present · 4 mos · India · On-site

A seasoned banking professional with 17+ years of experience in retail and branch banking, currently serving as Deputy Vice President at Kotak Mahindra Bank. My career journey spans leading high-performing branches, driving sustainable business growth, and delivering consistent customer-centric outcomes across organizations such as Standard Chartered Bank, HSBC, HDFC Bank, and Kotak Mahindra Bank.
I am passionate about people leadership, execution excellence, and building scalable business models. Known for transforming new and existing branches into profitable units through strong governance, sales discipline, and team capability building.
I believe in leading with integrity, empowering teams, and aligning business strategy with customer trust to create long-term value for all stakeholders.

BankingBusiness PlanningClient ServicesCustomer ExperienceCustomer SatisfactionCustomer Service+5

Hdfc bank

Branch Head

Jul 2024 – Dec 2025 · 1 yr 5 mos · India · On-site

BankingClient ServicesSalesSales ManagementTeam LeadershipInvestment Banking+6

Standard chartered bank

7 roles

Client Services Manager

Promoted

Apr 2023 – Jul 2024 · 1 yr 3 mos · Bengaluru, Karnataka, India · On-site

Customer Relationship Management (CRM)BankingCustomer Service ManagementClient ServicesCommunicationSales+11

Portfolio Manager

Aug 2021 – Jan 2022 · 5 mos

ManagementInvestmentsCustomer Relationship Management (CRM)BankingBusiness DevelopmentProblem Solving+4

Manager client Relation

Jun 2019 – Aug 2021 · 2 yrs 2 mos

ManagementInvestmentsCustomer Relationship Management (CRM)BankingBusiness DevelopmentProblem Solving+4

Branch sales and service manager

Promoted

Jan 2017 – May 2019 · 2 yrs 4 mos

ManagementInvestmentsCustomer Relationship Management (CRM)BankingBusiness DevelopmentProblem Solving+4

Digital Ambassdor

Sep 2016 – Dec 2016 · 3 mos

Educating clients on digital platform n giving awareness and importance of Internet Banking...

ManagementCustomer Relationship Management (CRM)BankingBusiness DevelopmentDomain Experience

Business Development Manager

Promoted

Dec 2014 – Sep 2016 · 1 yr 9 mos

Handling and managing the Business Development Department.
Acquiring news clients to the bank in form of opening savings account insurance investment home loans fixed deposit.
Develop new deposit, loan and merchant business for a specific target market of small to medium size businesses and business professionals.
Ensures all activities run smoothly and efficiently for the department.
Provides leadership, training and supervision to officers and other personnel within the department.
Provides a superior level of customer relations and service; and ensures compliance with Bank policies and procedures.
Responsible for attaining established individual, department and Bank goals through active participation in sales management and officer call programs.
Tracking and analyzing banking economic trends and making recommendations to senior management.
Performing supervisory duties of department staff and coordinates staff coverage within the department.

ManagementInvestmentsCustomer Relationship Management (CRM)BankingBusiness DevelopmentProblem Solving+4

Senior Customer Care Associate

Jul 2007 – Nov 2014 · 7 yrs 4 mos

Helping resolve problems or identifies inaccurate process documentation and accurately updating them
Accomplish the task with required quality in the given timelines
Adhere to the team norms for making the overall team a cohesive one.
Work with Team lead / supervisor on tasks, in gathering pertinent information from subject matter experts and handling escalation calls.
Understand the project objectives and contribute towards the achievement.
Completing tasks with high quality of deliverables
Supervising, overseeing and/or coaching less experienced process associates in their daily work activities and personal development.

ManagementCustomer Relationship Management (CRM)BankingBusiness Development

Hsbc electronic processing india private limited

NTB CASE OFFICER

Jan 2022 – Apr 2023 · 1 yr 3 mos · Bengaluru, Karnataka, India

Expertise
Delivering a consistently high-quality and professional customer experience at all times
Effective in the full use of Link Screen/Vizolution, Core Docs (Online account application form), ClientSphere (workflow tool), CDD CRT
Management of workload through proactive prioritization and effective case management
Knowledge of financial crime risks
Take responsibility for identifying potential risks and actual issues, putting actions in place to mitigate
Capabilities
Engaging with Customers/Stakeholders/Colleagues
Working in a Dynamic Environment
Working Responsibly
Customer Centricity
Influencing and Challenging Stakeholders
Maximising Business Performance
Problem Solving and Critical Thinking
Strengthening Stakeholder Relationships
Using Business Systems and Processes