Sruthi Ramachandran

CEO

Bengaluru, Karnataka, India16 yrs 11 mos experience

Highly Stable

Key Highlights

Expert in building scalable customer success frameworks.
Proven track record in operational transformation.
Strong leadership in cross-functional team alignment.

Stackforce AI infers this person is a SaaS Customer Success and Operations Leader with a focus on strategic growth.

Contact

Skills

Core Skills

Product OperationsCustomer SupportCustomer Success

Other Skills

BPOBusiness DevelopmentCampusCollege RecruitingCross-team CollaborationCustomer Relationship Management (CRM)Customer RetentionEnd-to-end release ManagementField CollaborationHackerRank InterviewInternet RecruitingInterviewsKey Account Relationship BuildingLateral RecruitmentsManagement

About

I bring together a unique blend of strategic foresight, operational excellence, and cross-functional leadership. My core strength lies in building systems that scale, whether it is to accelerate go-to-market in a new region, build a product operations framework aligned to customer value, or a support structure powered by AI and automation. With deep experience across sales, customer success, product ops, and support, I don’t just understand how businesses grow, I know how to architect the functions that drive that growth. I specialize in aligning product and GTM, reducing friction between intent and execution, and creating customer-centric systems that deliver commercial impact. I’ve led post-sales growth across global regions, built and scaled customer success teams, driven operational transformation to accelerate time-to-market, and modernized support functions with GPT-based workflows and automation. What ties it all together is my ability to move across altitude, strategic at the top, hands-on in the details, with a builder’s mindset and a strong bias for clarity, momentum, and measurable outcomes.

Experience

16 yrs 11 mos

Total Experience

4 yrs

Average Tenure

11 mos

Current Experience

Adobe

Head, Global Customer Success

Jul 2025 – Present · 11 mos · Bengaluru, Karnataka, India · Hybrid

Heading Customer Success for Adobe D-ALP Globally

Hackerrank

3 roles

Sr. Director - Product and Support Operations

Aug 2023 – Apr 2025 · 1 yr 8 mos

Leads a global charter that unifies product operations with customer support.
End-to-end release Management: Leading the planning, coordination, and execution of product/feature releases, including bridging gaps with field teams to ensure seamless GTM release enablement and customer training before release.
Support Excellence: Optimize global product support operations, balancing personalization with scalability. Incident management, On-call execution, driving RCA post-mortems, technical documentation, and fostering continuous feedback to build quality products.
Field Collaboration: Build robust interlock processes between Product, Support, and Field teams, ensuring swift issue resolution, actionable feedback loops, and delivery on customer commitments.

End-to-end release ManagementSupport ExcellenceField CollaborationProduct OperationsCustomer Support

Sr. Director - Customer Success (India/APAC/EMEA)

Promoted

Jul 2021 – Sep 2023 · 2 yrs 2 mos

Heading Customer Success for India/APAC and EMEA at HackerRank, driving retention and growth across regions.
Partnering with Sales leadership to manage churn, I lead strategies to maximize customer value—crafting impactful case studies, accelerating G2 reviews, driving feature adoption, and building data-driven plays to unlock white spaces. I am focused on delivering measurable success for customers and scaling value-driven outcomes globally.

Director - Customer Success

Jan 2019 – Jul 2021 · 2 yrs 6 mos

Heading Customer Success for India/APAC at HackerRank.
Expanded the team driving retention and growth in the region.

Careernet technologies

Sr. Manager Business Development

Aug 2009 – Nov 2013 · 4 yrs 3 mos · Bangalore

Heading new business acquisitions across domains - IT, ITES, Retail, Engineering, Manufacturing, BFSI, and KPO domains.
Spearheaded and grew the India campus recruitment solutions for CareerNet.

Classic search

Manager - Business Development

Aug 2007 – Jun 2008 · 10 mos · Bangalore

Successfully developed and maintained partnerships with existing key accounts (Retail, IT and BFSI domains), closing multiple high-value positions.

Royal caribbean cruises ltd.

Sales Manager

Aug 2002 – Apr 2007 · 4 yrs 8 mos · Chennai

Expanded the Chennai sales team, introduced innovative HNI engagement campaigns, and was recognized as India’s top sales representative in 2005, earning a complimentary cruise experience aboard “Freedom Of The Seas.”