Oct 2025 – Feb 2026 · 4 mos

Aug 2022 – Oct 2025 · 3 yrs 2 mos

• Provided internal consulting for demand planning and forecasting initiatives, leveraging business analytics to drive strategic initiatives
• Spearheaded the design and implementation of data fabric from inception for post Aricent’s acquisition under Capgemini, ensuring robust data tracking, analysis, and actionable insights
• Architected demand-supply dashboards to forecast future requirements and identify gaps, optimizing operational efficiencies
• Generated data-driven presentations for senior leadership, facilitating informed decision-making
• Conducted comprehensive analysis for enhancing CM% by focusing on operational contingencies, delivery model, time to bill, sold margins, Ops parameters, etc.
• Led phased migration of Talent management systems, ensuring seamless transition, while championing change management efforts by coaching teams on tools, establishing a new comprehensive reporting framework.

Apr 2019 – Aug 2022 · 3 yrs 4 mos · Greater Bengaluru Area

• Strategy Planning & Business Operations | Program Management
• ● Providing Internal consulting on organization-wide initiatives by working on multiple initiatives to improve the operational and financial performance of Mphasis.
• ● Program managing various initiatives by working across functions including Delivery, Finance, Communication, Talent Fulfillment, HR Ops, CIO, C&B, etc. to drive actions. E.g. Cost Saving Initiatives, Manpower Planning & Forecasting, Operations support for Red Projects, Streamlining IT systems, rolling out targets for GDALs, etc.
• ● Analyzing the operational, fulfillment & financial parameters for Delivery unit leaders to maximize gross margins by focusing on the analysis of KPIs such as – Commercial model mix, Billing pyramid, Offshoring%, Utilization%, manpower planning, etc.
• ● Assisted in Program managing Mphasis-Ardonagh Joint Venture by acting as a central point for all business functions throughout business proposal till acquisition and ensuring operational readiness post-sale.
• ● Engaging with CXOs to drive, implement and track the above-mentioned strategic initiatives on Operations & TFG and assess their impact.
• ● Designed & built an Execution dashboard on Power BI to view all key metrics and future projections for MoM & QoQ reviews of leaders and operations team.
• ● Automated a key reporting process using VBA, which helped save team effort ~21 man-days/month

Jan 2016 – Jun 2017 · 1 yr 5 mos

• Subject Matter Expertise and Consulting Responsibilities
• ● With growing experience and deeper functional understanding, I evolved into a Subject Matter Expert (SME) across multiple services and began contributing as a consultant for various service lines.
• ● My responsibilities included reviewing business specifications, recommending changes, test planning, effort estimation based on change complexity, test execution reviews, regression analysis, iteration reporting, and ensuring high-quality deliverables with process excellence.
• ● Regularly conducted training and knowledge transfer (KT) sessions for team members on key functionalities to build team capability.
• ● Created client-facing reports for analyzing production defects, change requests, and Notion tickets to support decision-making and continuous improvement.

Sep 2014 – Dec 2015 · 1 yr 3 mos

• 𝗘𝘃𝗼𝗹𝘃𝗶𝗻𝗴 𝗜𝗻𝘁𝗼 𝗮 𝗦𝘂𝗯𝗷𝗲𝗰𝘁 𝗠𝗮𝘁𝘁𝗲𝗿 𝗘𝘅𝗽𝗲𝗿𝘁 (𝗦𝗠𝗘)
• ● With growing experience and deeper functional expertise, evolved into a 𝗦𝘂𝗯𝗷𝗲𝗰𝘁 𝗠𝗮𝘁𝘁𝗲𝗿 𝗘𝘅𝗽𝗲𝗿𝘁 (𝗦𝗠𝗘) across multiple services and contributed as a 𝗰𝗼𝗻𝘀𝘂𝗹𝘁𝗮𝗻𝘁 for various service lines.
• ● Reviewed 𝗯𝘂𝘀𝗶𝗻𝗲𝘀𝘀 𝘀𝗽𝗲𝗰𝗶𝗳𝗶𝗰𝗮𝘁𝗶𝗼𝗻𝘀, recommended functional and process improvements, and supported 𝘁𝗲𝘀𝘁 𝗽𝗹𝗮𝗻𝗻𝗶𝗻𝗴 and 𝗲𝗳𝗳𝗼𝗿𝘁 𝗲𝘀𝘁𝗶𝗺𝗮𝘁𝗶𝗼𝗻 based on change complexity.
• ● Performed 𝘁𝗲𝘀𝘁 𝗲𝘅𝗲𝗰𝘂𝘁𝗶𝗼𝗻 𝗿𝗲𝘃𝗶𝗲𝘄𝘀, 𝗿𝗲𝗴𝗿𝗲𝘀𝘀𝗶𝗼𝗻 𝗮𝗻𝗮𝗹𝘆𝘀𝗶𝘀, and 𝗶𝘁𝗲𝗿𝗮𝘁𝗶𝗼𝗻 𝗿𝗲𝗽𝗼𝗿𝘁𝗶𝗻𝗴, ensuring high‑quality deliverables through strong 𝗽𝗿𝗼𝗰𝗲𝘀𝘀 𝗲𝘅𝗰𝗲𝗹𝗹𝗲𝗻𝗰𝗲.
• ● Regularly conducted 𝘁𝗿𝗮𝗶𝗻𝗶𝗻𝗴 and 𝗸𝗻𝗼𝘄𝗹𝗲𝗱𝗴𝗲 𝘁𝗿𝗮𝗻𝘀𝗳𝗲𝗿 (𝗞𝗧) 𝘀𝗲𝘀𝘀𝗶𝗼𝗻𝘀 on key functionalities to strengthen team capability and ensure consistency.
• ● Created 𝗰𝗹𝗶𝗲𝗻𝘁‑𝗳𝗮𝗰𝗶𝗻𝗴 𝗮𝗻𝗮𝗹𝘆𝘁𝗶𝗰𝗮𝗹 𝗿𝗲𝗽𝗼𝗿𝘁𝘀 on production defects, change requests, and Notion tickets to support 𝗱𝗮𝘁𝗮‑𝗱𝗿𝗶𝘃𝗲𝗻 𝗱𝗲𝗰𝗶𝘀𝗶𝗼𝗻‑𝗺𝗮𝗸𝗶𝗻𝗴 and continuous improvement.