Saurabh Rajput

Project Manager

Bengaluru, Karnataka, India10 yrs 6 mos experience

Highly Stable

Key Highlights

10 years of experience in Strategy & Operations.
Led supply chain improvements at Flipkart.
Optimised marketplace operations at Uber.

Stackforce AI infers this person is a seasoned Strategy & Operations leader in E-commerce and Logistics.

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Skills

Core Skills

Service Delivery ManagementData AnalyticsOperations ManagementSupply Chain OperationsLogistics ManagementDecision Science

Other Skills

AnalyticsBusiness AnalyticsBusiness RecommendationData AnalysisMarketplace OperationsMicrosoft ExcelMicrosoft OfficeMicrosoft Power BIProcess OptimisationProgram ManagementRSOP CreationSQLStakeholder ManagementSupply Chain Management

About

A seasoned Strategy & Operations leader with 10 years of experience across high-growth companies like Revolut, Flipkart, Uber, and Mu Sigma. My core strengths lie in supply chain operations, data analytics, program management, process excellence, and cross-functional strategy execution. Currently at Revolut as Strategy & Operations Manager, I'm driving improvements in service quality, ticket resolution, and SLA performance through process optimisation and analytics. Previously at Flipkart as an Operations Manager in Control Tower, I led Planning and Customer Experience for the supply chain function, where I improved on-time deliveries, scaled issue resolution, and successfully launched a Grocery delivery supply chain. At Uber, I managed marketplace operations, optimising delivery pricing, supply planning, and reducing cancellations through reverse logistics solutions for Uber Eats. I began my career at Mu Sigma as a Decision Scientist, delivering end-to-end analytics and strategic insights to drive business decisions.

Experience

Agoda

Project Manager

Nov 2025 – Present · 4 mos · Bangkok, Bangkok City, Thailand · On-site

Revolut

Strategy and Operations Manager

Mar 2024 – Nov 2025 · 1 yr 8 mos · Remote

Handling Service Delivery by driving improvements in service quality, ticket resolution, and SLA performance through process optimisation and analytics.

Service Delivery ManagementProcess OptimisationAnalyticsData Analytics

Flipkart

Planning and Operations Manager - Control Tower

Feb 2021 – Mar 2024 · 3 yrs 1 mo · Bengaluru, Karnataka, India

Handled Strategy and Planning for the end-to-end supply chain Reliability charter (Order
Delivery On Time), Escalations, Customer Communication in case of Breach and Cancellations
Created a new supply chain model to expand Grocery into Tier 2 markets by handling User
Acceptance Testing, creating supply shock scenario SOPs, and creating tracking mechanisms
Created new SOPs to be followed for BAU period and COVID specific scenarios for Customer Escalations, Returns and Cancellations, and Repromise (assigning new delivery date)

Supply Chain ManagementUser Acceptance TestingSOP CreationOperations ManagementSupply Chain Operations

Uber

Operations Associate

Nov 2018 – Jan 2021 · 2 yrs 2 mos · Gurgaon, Haryana, India

Designed and implemented strategies to handle marketplace operations including all aspects of Delivery (Courier) Operations and Analytics viz. courier recruiting, courier earnings/pricing, courier engagement, churn control, fraud analytics
Facilitated cross-functionality between business stakeholders i.e. Restaurant owners, Courier executives, Marketing team, Finance team, Product team, Legal team and the Leadership team to implement and measure the impact and efficiency of new business processes
Managed Vendor operations including creating vendor list, identifying the right vendors for outsourcing, raising and tracking the entire journey of PO and the respective orders, reviewing invoices and services rendered, maintaining documentation and proper communication with vendors, planning for the next order via constant mapping of supply-demand
Evaluated the economic and strategic costs and benefits of expanding the business to new areas, developed and executed against expansion plan
Lead and managed the Operations and Logistics team which oversaw daily service operations including handling logistics for the entire Courier hardware inventory, managing Customer Support services, overseeing training of new delivery executives

Marketplace OperationsVendor ManagementLogistics ManagementOperations Management

Mu sigma inc.

Decision Scientist

Sep 2015 – Nov 2018 · 3 yrs 2 mos · Bengaluru Area, India

Handled all phases of decision sciences including problem definition, requirement elicitation, data procurement, analyses, visualization, insight generation and business recommendation

Data AnalyticsBusiness RecommendationVisualizationDecision Science