Suchi Jain

Operations Associate

Dallas, Texas, United States7 mos experience
AI EnabledAI ML Practitioner

Key Highlights

  • Proven track record in data analytics and visualization.
  • Strong background in technical support and process optimization.
  • Passionate about leveraging technology for knowledge sharing.
Stackforce AI infers this person is a Data Analytics and Technical Support professional in the SaaS industry.

Contact

Skills

Core Skills

Data AnalysisTechnical SupportBusiness StrategyProcess ImprovementBusiness AnalyticsData VisualizationData Analytics

Other Skills

SQLServiceNowSQL Server Management StudioSnowflake DatabaseProcess MappingWorkflow OptimizationPower BIData TransformationTableauPythonJourney MappingContinuous ImprovementRoot Cause AnalysisData EngineeringData Modeling

About

When asked about my purpose in life, I have one answer: Learn! Constantly gain knowledge. While learning stems from personal experiences, it also consists of skills we develop as students. Whether it is college, the workplace, or even our homes, knowledge is meant to be gained from every environment. Striving to learn and grow is the biggest skill one can have. The best part about gaining knowledge is sharing what we learned with the world! As Martin Uzochukwu Ugwu has said, "Knowledge is power. Sharing knowledge is the key to unlocking that power." In this Technological Landscape, knowledge has become much more accessible, and the social responsibility of spreading knowledge has become much more significant. Why Computer Science? Computer Science is the window to the world of Technology. It provides the ground to empower us humans to gain knowledge. Be it community-driven platforms, online textbooks, or visualization tools, Computer Science has created a space for humans with various backgrounds and abilities to learn and shine! What is Computer Science without Data? Knowledge is Data. Data is Knowledge. Data Analysis is crucial to gain insights and understand the story. Computer Science and Data Analytics drive my purpose of learning and sharing knowledge. Programming Languages: Python, C, C++, Java, JavaScript, R, SQL, MySQL, NoSQL, PostgreSQL, LookML, Verilog Tools: Tableau, Power BI, Cognos Analytics, Google Analytics, Oracle Analytics, JIRA, Asana, StreamLit, Trello, GitHub, Figma, Canva, BigQuery, SQL Server Management Studio, Git, Snowflake Database, Databricks, Mendix, Power Automate, Cloud Dataproc, Cloud Data Fusion, Cloud Dataflow, Looker, ServiceNow, Vertex AI, Oracle Exadata, Qlik Sense, Clerk Authentication Operating Systems: Windows, Linux/UNIX Libraries and Frameworks: Django, TensorFlow, NumPy, Plotly, Matplotlib, Seaborn, Pandas, Hadoop, Spark, LightGBM, React, Tailwind CSS, bcrypt Methodologies: Agile, Scrum, Waterfall, Lean Six Sigma, Kanban, LSTM, BERT, OSEMN, ETL, ELT, API Integration Certifications: Google Data Analytics Professional, Google Project Management, IBM Data Analyst Professional, Tableau Business Intelligence Analyst Professional, IBM Data Analytics with Excel and R, Google Cloud Analytics Professional, Meta Data Analyst Professional, Microsoft Business Analyst Professional

Experience

7 mos
Total Experience
7 mos
Average Tenure
--
Current Experience

Siemens healthineers

IT Technical Support Engineer Intern

Jan 2026Present · 4 mos · Malvern, Pennsylvania, United States

  • Investigated and resolved internal stakeholder issues logged in ServiceNow by writing and optimizing SQL in SQL Server Management Studio and Snowflake Database, reducing average resolution time by 25% and earning a 97% stakeholder satisfaction rate.
SQLServiceNowSQL Server Management StudioSnowflake DatabaseData AnalysisTechnical Support

American express

Global Services and Business Strategy Intern

Jun 2025Aug 2025 · 2 mos · Sunrise, Florida, United States · On-site

  • Mapped end-to-end call and voice response processes, analyzing top call intents and authority boundaries to reduce over 67000 annual Dial Transfers
  • Improved training materials and workflows to align teams on resolution responsibilities and enhance customer experience
Process MappingWorkflow OptimizationBusiness StrategyProcess Improvement

Siemens healthineers

2 roles

Business Analytics Intern

Dec 2024May 2025 · 5 mos

  • Transformed and analyzed data for over 700 users, creating Power BI dashboards to evaluate migrating a Financial Analysis Scoring Tool from Excel to Mendix.
Power BIData TransformationBusiness AnalyticsData Visualization

IT Technical Support Engineer Intern

Sep 2024May 2025 · 8 mos

  • Resolved internal stakeholder inquiries and technical issues identified in ServiceNow by implementing solutions in SQL Server Management Studio, achieving a 95% satisfaction rate and reducing ticket resolution time by 20%
SQLServiceNowSQL Server Management StudioTechnical SupportData Analysis

Expedia group

Competitive Intelligence Extern

Jun 2024Jul 2024 · 1 mo · Remote

  • Researched 2 key retail media networks, evaluating advertising products, revenue models, and market impact.

Hexstream

Data Analytics and Integration Intern

May 2024Aug 2024 · 3 mos · Remote

  • Developed Tableau and Power BI dashboards for customer-centered Energy and Power Systems Data, stressing the impact of voltage change, current output, and energy consumption on customer usage and system performance, leading to a 20% improvement in customer growth.
  • Streamlined Data Integration, Warehousing, and Preprocessing by implementing SQL and Python, achieving a 25% improvement in visualization accuracy.
TableauPower BISQLPythonData AnalyticsData Visualization

Education

The University of Texas at Dallas

Bachelor of Science - BS — Computer Science

Aug 2022May 2026

Bartlesville High School

High School Diploma — High School/Secondary Diplomas and Certificates

Aug 2018May 2022

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