Sudhanshu sharma

Business Development Manager

Hyderabad, Telangana, India7 yrs 4 mos experience

Highly Stable

Key Highlights

Expert in driving customer success and retention strategies.
Proven track record in SaaS and account management.
Strong leadership in sales and marketing initiatives.

Stackforce AI infers this person is a SaaS customer success leader with expertise in account management and sales strategies.

Contact

Skills

Core Skills

Customer SuccessSales & Marketing LeadershipAccount MarketingMarketingBusiness TransformationSales ManagementAccount ManagementBusiness Development

Other Skills

Analytical SkillsApplication DevelopmentBuild Strong RelationshipsBusiness AnalysisBusiness ExpansionBusiness StrategyBusiness-to-Business (B2B)C-LevelCampaign StrategiesChurn ManagementClient ProspectingCoachingCommunicationCommunication TrainingConsultative Selling

About

Cognizant empowers organizations by fostering strong client (Ad tech-LiveRamp) relationships and driving value through tailored SaaS solutions. As Team Manager, contributions focus on improving NPS, NRR, and CSAT scores by guiding clients through onboarding, adoption, and retention strategies. Collaboration with cross-functional teams ensures timely insights, solving challenges, and identifying upsell opportunities. With a mechanical engineering foundation from PES University and certifications in ABM and sales strategies, efforts align with leadership in customer success and revenue growth. Leveraging analytics, the focus remains on enabling long-term client success while optimizing internal processes across enterprise and mid-market SaaS portfolios.

Experience

7 yrs 4 mos

Total Experience

1 yr 5 mos

Average Tenure

1 yr 6 mos

Current Experience

Cognizant

Team Manager -Customer Success

Dec 2024 – Present · 1 yr 6 mos · Hyderabad, Telangana, India · Hybrid

Build and nurture strong, long-term client relationships . ( programmatic advertising, data activation , measurement - Advertisement technology )
Understand client objectives to maximize value from solutions and services.
Proactively engage clients to identify and address potential issues early.
Guide clients through onboarding, adoption, and ongoing product usage.
Monitor client health metrics and KPIs, providing regular insights to leadership.
Collaborate with sales, product, and support teams, collecting and sharing client feedback to drive improvement.
Develop strategies to drive client retention, expansion, and upsell opportunities.
Deliver presentations and training to foster client engagement and success, improving NPS ,NRR and CSAT scores.