Nov 2024 – Jul 2025 · 8 mos · Mumbai, Maharashtra, India

• Led strategic merchant partnerships across agencies and offline networks aligned with business objectives.
• Managed full lifecycle of merchants – from evaluation and onboarding to retention and performance tracking.
• Collaborated with cross-functional teams (product, sales, marketing) for platform integration and adoption.
• Negotiated commercial terms, resolved partner issues, and drove merchant satisfaction.
• Played a key role in scaling LEO1’s offline merchant presence across geographies.

Mar 2024 – Aug 2024 · 5 mos · Mumbai, Maharashtra, India · On-site

• Led UPI switch onboarding across multiple TPAPs and banks, ensuring regulatory and operational readiness.
• Resolved L1/L2 merchant escalations and supported integration timelines with bank tech/sales teams.
• Facilitated onboarding demos, coordinated with developers, and drove project execution efficiency.
• Delivered weekly integration status reports and aligned stakeholders for successful merchant go-lives.

Mar 2019 – Jan 2024 · 4 yrs 10 mos · Thane, Maharashtra, India · On-site

• Oversaw merchant lifecycle management for Ticket Xpress, a leading rewards platform.
• Managed onboarding of national/regional merchants, coordinated omnichannel integrations, and drove SLA delivery.
• Collaborated with cross-functional departments (legal, ops, marketing) to streamline merchant onboarding.
• Monitored transaction performance and improved merchant experience through ongoing engagement and feedback loops.

Nov 2017 – Mar 2019 · 1 yr 4 mos · Mumbai, Maharashtra, India · On-site

• Handled acquisition and retention of merchants for Pine Perks, a prepaid benefits product.
• Sourced and negotiated offers, ensured go-lives with internal teams, and conducted training for new team members.
• Coordinated between legal, operations, and business for onboarding execution.

Mar 2013 – Nov 2017 · 4 yrs 8 mos · Thane, Maharashtra, India · On-site

• Managed merchant onboarding for meal and gift card programs across regional and national chains.
• Ensured compliance, SLA alignment, and smooth commercial execution with cross-functional teams.