May 2018 – Jan 2020 · 1 yr 8 mos · Pune Area, India

Jun 2015 – May 2018 · 2 yrs 11 mos · Pune Area, India

• Working in E-Commerce domain focusing on high volume post order transactions related operations, viz. Cancellations, Returns, Reverse Pick Ups, Refunds, support shipment deliveries, related customer communication, etc via design, development and maintenance of business logic and related automated processes for Customer Care and Logistics Support Team and for end Customers via Self Help features.
• Own various automated processes to plug revenue leakages, on board new customers gathered via BTL activities, pursue repeat purchase from inactive customers, etc using open source IVR related technologies extensively.
• In the process of solving in house problems, have been instrumental in creation and upgradation of marketable plug and play products using such open source technologies.

Jul 2014 – May 2015 · 10 mos · Mumbai Area, India

• Continuous engagement with clients to understand the existing client application landscape and CRM requirements.
• Preparation of Scope and Requirement Documents (BRD).
• Collaborate with technical, production, and business teams to ensure full life-cycle implementation and project delivery.

Nov 2009 – May 2012 · 2 yrs 6 mos · Mumbai

• Co-ordinating with the customer on a daily basis as a single point of contact for project delivery and post production customer on-boarding for the application delivered.
• Appointed at Client Side for conducing the first online AIEEE for CBSE in the year 2011. Responsible to handle external stakeholders, viz. School Authorities and CBSE Officials and getting the examination infrastructure set up for smooth execution of examination.
• Liaison of the team to co-ordinate within the company verticals viz Quality Assurance Team, Infrastructure Team and the Framework Team as well as other solution teams viz. CRM, Procurement, Payroll and HRMS.