Sep 2023 – Jun 2024 · 9 mos · Gurugram, Haryana, India · On-site

• Helmed as HR Head for EFS (Employee Fulfilment Servcs.) Business at Ecom Express Ltd.
• Coverage : Managing 7000+ emplyees (on rolls + off rolls) PAN India for FC business.
• Span : Overseen a team of HR professionals (35), PAN India for FC business.
• Responsibilities :
• Cost Optimisation Strategy :
•  Manpower Actualisation (ramp up, ramp down) bourne in a budgeted soln. model.
•  Data focussed attrition control - directly impacting productivity & KPI s for the business
•  Loss prevention - Control & manage man-days as per business solution model.
• Culture Building :
•  Engaging employees & bldng. a culture of discipline & result orientation.
•  Resolving inter-dept. conflicts & driving performance with prudence of data analytics & traction.
• Org. Structure Reconstruct :
•  Redesign the org structure for EFS business using role analysis (benchmarking with competetion)
•  Defining layers & span as per mkt. std.
•  Insights to execute role enhancements/promotions & cross-functional movements.
• Compliance Adherence :
•  Revising manpwr commercials swiftly as per MW revision (Bi-Annually and Annually) - S&E Act.
•  Policy Formultn. & Strategy Devlpmnt. for FC business.
• Driving R&R & Incentives :
•  R&R - Monthly & Qtrly (contest based/project based)
•  Incentive Schemes - Based on productivity & attendance.
• (proj.based) as per AOP.
• Optimal Sourcing Strategy :
•  30% of tot. hires through cost effective sources - impacting biz. EBITA margin (plan for 2% upsurge)
•  Review vendor selectn. process & optimise vendor usage for sourcing. (Implemented alterantives -NAPS, Gigg)
•  DNI - Maintaining diversity through inclusiveness (30% females)
•  Maintain a balanced mix (local vs migrant manpwr. mix -60-40 ratio)
• Managing Truancy & Retention :
•  Monitoring 0-60 days absenteesim & take premptive steps for retention.
•  Ensure seamless onborading (new joiners)
•  Rewarding top performers with retention bonus.
•  Fast Track Promotion & cross functional movements through IJP (internally)

Apr 2021 – Sep 2023 · 2 yrs 5 mos · Gurugram, Haryana, India · On-site

• During my stint, had managed a fairly diverse & sizable emp. base at HK. (Incl. FTE s, TPE s, Interns & Blue coll. emps). My ambit comprehensively encompassed - Corp (HO), R&D Lab, Factories (2) & Warehouses (4), Tele & Field sales functions - Retail Stores (180), Olime (Tele Sales), B2B, Gen Trade & Mod Trade.
• Span of Control : Led a team HRBP s & TA s (15)
• Emp Strength: 2000+ employees.
• Responsibilities :
• Stakeholder Mgmt. :
•  Partnering on people related initiatives & projects, onbrdg., deputations, trnsfrs & exits. Conflict Mgmt. & Resolution.
• Internal Cust Engagement :
•  Engagement with teams & RAG action planning with leads.
• Devise TA Strategy & Executn. :
•  Plan & recruit key talent for the org.
•  EVP & Employer Branding for strategic hires.
• Comp & Ben Benchmarking :
•  Developed & implemented comprehensive comp & ben plans that are competitive & cost-effective with help of comp benchmkg. exercise.
• Managing Restructuring & Grievance Redressal :
•  Manage & advise on emp disciplinary & grievance cases.
• Cost Optimization Strategy & Execution.
• HR Budgeting & Manpower Planning :
•  Monitoring as per Bus. AOP, ensure opt. manpwr. & team structure for depts. Monthly reviews with COS.
• Succession Plan for Key Talents :
•  Tal. Review & Action Plng. with SLT (qtrly.) for critical talent.(OTR)
• Digitization & Transformation :
•  AI powered-conv chatbots : Implemented Amber (later Leena) - elevated emp exp.
•  HRMS : Implemented Darwinbox - simplified processes.
• Performance Mgmt. System :
•  Deploy & Monitor PMS for all emps, conforming to process.
• Capability Building & Emp Productivity :
•  Work with HoD s to identify people dev. areas to enhance emp. prod. through L&D progms.
• Emp Engagement (EE) :
•  Partner with business to drive EE agenda for teams.
• Tal. Retention Strategies :
•  Plan & execute retentn. strategies for the org.
• HR Compliance :
•  Ensure Factory & Warehouse Compliance
• Drive & execute special HR projects

May 2018 – Mar 2021 · 2 yrs 10 mos · Gurugram, Haryana, India · On-site

• In my earlier role, I was working as a Senior Mgr. HR for HealthKart handling corporate functions only.
• Earlier Span of Control : Corporate Functions [#Brands, #Enabling Functions, #Tech, #CX & #New Business]
• Led a team of 6 people (HRBP s and TA s)

Mar 2014 – Apr 2018 · 4 yrs 1 mo · Greater Kolkata Area · On-site

• Responsibilities :
• Recruitment and Selection :
•  Recruitment and Selection of basic, medium level employees in the organization.
•  Initially was managing recruitment for East & later additionally entrusted with recruitment responsibility for ROM (Rest of Maharashtra) based on good performance.
• Performance Management :
•  Fulfilled the PMS objectives of the Region by ensuring timely completion of the entire Focal Point activities in compensation processes with adherence to the company guidelines.
•  Discussion with Country Head on special cases (IDP s, employee movements based on potential and performance - OTR)
• Employee Engagement:
•  Conducted Branch visits to garner insights, branch activities to boost up engagement in the branch and subsequently for the region. (Quarterly)
• Talent Management & Career Succession Planning :
•  Frequent discussion with Functional Heads for L&D sessions and structured career succession plan for employees. (Quarterly)
•  Participate in Regional Business Meets & COC s. (Channel of Comm)
• Training Programs for the Region :
•  Facilitated L&D programs for the region based on TNI from Leads.
• Emp Retention Strategies:
• o Conducted Exit Interviews to comprehend & resolve emp issues in field /offices.
• o Conducted stay interviews for employees with "high probability of attrition" post taking inputs from bus leads.
• o Tracked inputs of field sales & shared insights with Country Head & State Heads.( Tracked - 0-6 months & key & critical talent attrition)
• Statutory Compliance and Audit :
• o Overseen statutory compliance of the region as a whole by following an audit checklist.
• o Regular follow ups with compliance vendor for BVR s & kept tabs on compliance checklist of each office to ensure full compliance adherence. (existing offices of the region).
• o Also, ensured complete compliance adherence before setting up of new offices & provided concurrence once completed to Regional Admin to proceed.

Jun 2008 – Feb 2014 · 5 yrs 8 mos · Greater Kolkata Area · On-site

• Responsibilities:
• Recruitment and Selection :
•  Recruitment and Selection of basic, middle and senior level employees for the organisation.
• Performance Management :
• o Conducted timely (within TAT) PMS implementation by ensuring timely completion of PMS reviews & PMS Rating & compensation calibration process with BHs & RM s.
• o Followed guidelines of org "Bell Curve" & rationalized ratings.
• o Discussion on special cases & action plan.
• o Conducted PMS Clinics for awareness of employees & leads
• Employee Engagement :
• o Branch Visits to gather insights, Gallup Q12 & PULSE survey dissemination & action planning (every quarter).
• o Discussed with "Top 2" & "Bottom 2" box employees on sustenance & to augment employee productivity.
• o Discussed insights with ZVP & RM for reparation & improvement (for region)
• Talent Management & Career Succession Planning :
•  Developed “Resource Profiling” process to identify the Top performers & Fast track employees to groom them to next level of leadership.
• Conducting Assessment Centre & MDR s :
•  Conducted Assessment Centre (AC for East Zone) & Management Development Reviews (MDR) for Top 20 percentile of the performing employees (AP & Partners) and ensure their development & check readiness for next level.
• Employee Retention :
• o Implemented Retention Strategies for high attrition offices. (Track : 0-6 months, key & critical talent attrition)
• o Deep dived on attrition in high attrition offices in order to comprehend causes & controlled them by input tracking and guide ADM s & improve their performance. (output)
• o Boosted morale of "zero attrition" offices - recognized them.
• o Analyzed Exit Interviews to understand employee issues in field /offices and took action wherever required.
• RAG Analysis & EWS :
•  RAG (Red-Amber-Green) Analysis (Early Warning Tracker -EWS Tracker) for offices to anticipate early warning signals & help in emp. discussions/stay interviews & ensuing employee retention.

Jan 2006 – Jun 2008 · 2 yrs 5 mos · New Delhi, Delhi, India · On-site

• Responsibilities :
• Recruitment & Selection :
•  Engaged in recruitment & selection including short-listing of candidates. Catered to client requirements of all middle & senior level positions.
• Understanding JD & Required Role from business managers/HR :
•  Ratification of the Job Role & JD (all levels) from the internal clients.
• Sourcing & Headhunting :
•  Specialized Search : Sourced by head-hunting identified candidates from desired companies (passive job seekers)
•  Routine Search : Conducted search using various tools of sourcing -
• 1) Job Analysis & Ad Posting on Job Portals, Bulk Mailers.
• 2) Screened & accessed quality candidates - candidate search on portals.
• 3) References from qual. candidates
• Database Maintenance / Repository Creation :
•  Maintained databases - Post preliminary screening of candidates.
• Interview Scheduling :
•  Co-ordinated with client & candidates for scheduling interviews.
• Compensation Negotiation :
•  Conducted initial negotiation to understand current comp & expectation from candidates.
• Client Mgmt. :
•  Liasioned with clients to solicit const. feedback for further improvement of recruitment process - seamless hiring & onboarding quality candidates. (sourcing - pre joining - offer - onboarding)
• Mass Hiring for Special Projects :
•  Worked on special project requirements (bulk hiring) for clients. (MUL Bulk Hiring)
• Training Sessions (For Recruiters within Elixir)
•  Conducted induction programs for new joiners
•  Conducted recruitment "mock calling" & recruitment training sessions for existing employees.
• Pre Joining Connect with Candidates (post offer release)
•  Pre Joining connect with candidates to reduce offer drops
• Relationship Building :
•  Act as a conduit between orgs & candidates.
•  Continued connect with SME professionals with different skillsets & placed them in client orgs.
• Business Development :
•  Conducted BD activity for acquiring new clients (for Elixir)

Jan 2004 – Sep 2005 · 1 yr 8 mos · Kolkata, West Bengal, India · On-site

• Responsibilities :
• Channel Management :
•  Managed Pharma Sales & Marketing and Channel Management
• Intermediary Management :
•  Managed stockiest and intermediaries.
• Sales Conversions & Target Achievements :
•  Ensured primary and secondary sales.