Sundari Rauniyar

CEO

Uttar Pradesh, India2 yrs 10 mos experience

Highly Stable

Key Highlights

Strong leadership capabilities in high-pressure environments.
Proven track record in optimizing retail operations.
Expertise in enhancing customer experience and satisfaction.

Stackforce AI infers this person is a Retail Operations Leader with a strong focus on customer experience and team management.

Contact

Skills

Core Skills

Operations ManagementCustomer ExperienceRetail ManagementCustomer Service Management

Other Skills

CommunicationInventory ManagementCustomer Relationship Management (CRM)Team ManagementOperations AdministrationProject ManagementSupply Chain OptimizationMicrosoft OfficeLogistics ManagementVendor ManagementCorporate Social ResponsibilityCustomer ServiceSalesPeople ManagementTraining & Development

About

Demonstrated history of experience in the Retail industry working as a Department manager. I have inert capabilities to cater End to End Operations cycle & liaison with the management & customers. I have exposure to customer centricity & deliver a result oriented approach.

Experience

2 yrs 10 mos

Total Experience

2 yrs 10 mos

Average Tenure

2 yrs 10 mos

Current Experience

Amazon

Team Lead

Aug 2023 – Present · 2 yrs 10 mos · Delhi, India · Hybrid

1- Analysis of the data reports to identify performance bottlenecks and improve performance.
2-Strong leadership capabilities and people management skills - Ability to work under pressure situations.
3- Strong Bias for great customer service.
4- High Ownership: Follows through to ensure the delivery of changes/solutions/services that fulfill the Customer’s needs.
5- Analytical Skills: Effectively analyses and interpret information, identifying & validating the key facts, including reviewing alternatives to determine advantages and associated risks.
6- Kept employee workloads fair and balanced to achieve objectives while maintaining high job
satisfaction.

CommunicationInventory ManagementOperations ManagementCustomer Experience

Avenue supermarts ltd - dmart

Department Manager

Sep 2021 – Aug 2023 · 1 yr 11 mos · Ghaziabad, Uttar Pradesh, India

1. Performed opening and closing duties as part of management team and handled cash management.
2. Managed inventory and receiving operations to maintain optimal stock levels and meet expected
demands.
3. Utilized computer and point of sale system for maintaining inventory.
4. Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and
prepared reports for management.
5. Scheduled coverage during peak hours, fostering positive customer experiences.
6. Maintained knowledge of product ranges and services to improve customer experience.
7. Communicated with managers of other departments to maintain transparency.
8. Worked closely with sales associates to complete tasks.
9. Motivated associates to consistently deliver effective selling behaviors to independently meet
customers needs.
10. Followed safety protocols and company processes and procedures.