Apr 2024 – Feb 2025 · 10 mos · Langhorne, Pennsylvania, United States

• Developed and implemented targeted recruitment strategies aligned with organizational goals, leveraging diverse channels to attract top talent.
• Managed end-to-end recruitment from candidate sourcing and screening to offer negotiation and onboarding, ensuring a seamless experience for candidates and hiring managers.
• Conducted thorough interviews and assessments for IT & NON-IT roles to evaluate candidates' qualifications, skills, and cultural fit, especially for leadership positions.
• Optimized recruitment procedures by utilizing innovative sourcing techniques and tools to enhance candidate selection and improve efficiency.
• Collaborated with hiring managers to understand talent needs, forecast workforce requirements, and provide strategic guidance.
• Facilitated meetings with business stakeholders to evaluate recruitment effectiveness, gather feedback, and adjust strategies based on data.
• Engaged with leadership to address recruitment challenges, provide market insights, and offer solutions to attract and retain top talent.
• Developed and enforced HR policies and SOPs, addressing grievances and facilitating exit procedures to enhance organizational efficiency.
• Crafted and implemented L&D programs (onsite & virtual) aligned with organizational goals, fostering a culture of continuous learning.
• Designed a performance management strategy that integrates corporate objectives with talent management principles, identifying and addressing skill gaps.
• Delivered diverse learning solutions, managed the L&D budget, and facilitated workshops and coaching with external expertise.
• Led recruitment, training, and performance management, evaluating L&D programs to continuously optimize impact.
• Enhanced performance clarity by aligning KRIs with KRAs, monitoring metrics for targeted support, and conducting performance reviews.
• Boosted productivity with KPI dashboards and provide targeted support to underperforming employees.

Mar 2022 – May 2024 · 2 yrs 2 mos · Langhorne, Pennsylvania, United States

• Developed and executed recruitment strategies aligned with organizational goals, utilizing diverse channels to attract top talent.
• Led a team of over 25 throughout the recruitment lifecycle, ensuring a smooth process from sourcing to onboarding.
• Conducted in-depth interviews to assess candidates’ qualifications and cultural fit for leadership and specialized roles in IT and non-IT sectors.
• Streamlined recruitment processes, enhancing efficiency and candidate selection through innovative sourcing methods.
• Collaborated with hiring managers to identify talent needs and forecast workforce requirements, providing strategic support.
• Held stakeholder meetings to evaluate recruitment effectiveness and implement data-driven adjustments.
• Aligned recruitment efforts with business objectives, contributing to workforce planning initiatives.
• Established HR policies and SOPs, effectively managing grievances and exit processes.
• Developed Learning and Development (L&D) programs that foster a culture of continuous improvement through onsite and virtual training.
• Created a performance management framework that identifies skill gaps and integrates corporate goals.
• Delivered engaging learning solutions while overseeing the L&D budget for maximum ROI.
• Improved performance transparency by linking Key Result Indicators (KRIs) to Key Result Areas (KRAs) and conducting performance reviews.
• Enhanced productivity through Key Performance Indicator (KPI) dashboards, providing targeted support to underperforming employees.

Nov 2017 – Feb 2022 · 4 yrs 3 mos

• Pioneered strategic HR initiatives that were instrumental in cultivating a positive and inclusive work culture. Elevated employee well-being and development, directly boosting overall operational success and significantly increasing employee retention rates.
• Engineered and executed robust recruitment strategies that attracted a diverse pool of skilled professionals across various roles, including front-of-house, kitchen, and management positions. Leveraged data-driven insights to enhance selection processes, ensuring the onboarding of only the best-fit candidates while maintaining fairness and inclusivity.
• Designed and implemented a comprehensive onboarding experience that immersed new hires into the unique culture and ethos. This program set clear expectations and equipped new employees with the tools and knowledge needed to thrive from day one, reducing turnover during the probationary period.
• Served as a trusted advisor and mediator in employee relations, proactively addressing concerns and resolving conflicts in a manner that upheld the restaurant’s values of respect and transparency. Facilitated open communication between staff and management, fostering a harmonious and collaborative work environment.
• Orchestrated the performance management process by conducting comprehensive and constructive performance appraisals. Developed individualized development plans that aligned with both personal and organizational goals, driving continuous improvement and career progression among employees.
• Spearheaded the launch of innovative employee engagement initiatives, including team-building activities, recognition programs, and feedback mechanisms. Crafted and delivered targeted training programs that addressed skill gaps, enhanced operational efficiency, and promoted a cohesive team dynamic, resulting in a noticeable improvement in service quality and customer satisfaction.

Feb 2014 – Oct 2017 · 3 yrs 8 mos · Bengaluru, Karnataka, India

• Directed and refined the restaurant's recruitment strategy, ensuring the attraction and retention of top-tier talent across all departments, including front-of-house, kitchen staff, and management. Implemented a thorough vetting process that emphasized both skill and cultural fit, building a cohesive and effective team.
• Designed and rolled out a holistic onboarding program that was instrumental in integrating new hires into the restaurant’s culture and operational framework. This program set clear expectations and accelerated employee acclimation, reducing turnover and fostering long-term commitment.
• Played a pivotal role in cultivating a positive organizational culture by acting as a mediator and advisor in employee relations. Addressed employee concerns promptly and effectively, facilitating conflict resolution processes that promoted mutual respect and open communication, thereby enhancing team morale.
• Led the implementation of a structured performance management system that included regular appraisals, goal setting, and development plans tailored to individual employee strengths and career aspirations. This approach elevated individual performance and aligned with the restaurant’s broader strategic goals, driving continuous improvement across the board.
• Launched and championed employee engagement programs that boosted morale and fostered a sense of belonging among staff. Introduced targeted training sessions that addressed specific skill gaps, improved service quality, and enhanced operational efficiency, contributing to the restaurant's reputation for excellence.
• Managed day-to-day operations, ensuring smooth service delivery, maintaining high standards of quality, and driving business growth. My hands-on approach and strategic vision were instrumental in increasing customer satisfaction and loyalty, ultimately leading to sustained business success.