Sep 2023 – Jul 2024 · 10 mos

• My role involves overseeing a team of account specialists and ensuring the effective management of client accounts. Here is an overview of the responsibilities and qualifications associated with this role:
• Responsibilities:
• Team Leadership: Lead and manage a team of account specialists, providing guidance, support, and direction to ensure individual and team success.
• Client Relationship Management: Develop and maintain strong relationships with key clients, understanding their needs, and ensuring the delivery of high-quality services.
• Strategic Planning: Collaborate with senior management to develop and implement strategic plans for account management, ensuring alignment with overall company goals.
• Training and Development: Provide training and development opportunities for team members to enhance their skills and capabilities in managing client accounts.
• Performance Monitoring: Monitor and evaluate the performance of the account specialists, implementing corrective actions as necessary to achieve targets and objectives.
• Problem Resolution: Address and resolve escalated issues and challenges related to client accounts, working closely with the team to find effective solutions.
• Communication: Facilitate clear communication between team members, other departments, and clients to ensure a seamless flow of information and efficient account management.
• Metrics and Reporting: Establish and track key performance indicators (KPIs) for the team, providing regular reports to management on the status of client accounts and overall performance.

Feb 2020 – Jan 2024 · 3 yrs 11 mos

Aug 2018 – Jan 2020 · 1 yr 5 mos · Ahmedabad, Gujarat, India

• Visiting Clients' sites and Identifying potential clients through several procedures and targeting them through professional networking platforms like LinkedIn, Email or cold calling to establish rapport and generate the business.
• Understanding clients' requirements and provide the best technological solutions to them.
• Pre-Sales activities (for self-generated leads), Preparing Scope of Work Documents, Proposal Development (RFPs) and understand the resource planning with respect to time and cost
• Going through all the phases of the Sales Cycle from Lead Generation to Closures.
• Generating new sales opportunities by developing a relationship with new and existing clients through account management.
• Helping the clients to add values and expand their business by guiding them to efficient solutions of technology.

Apr 2017 – Aug 2018 · 1 yr 4 mos

• Control all activities on operational level of the company including business contracts, their execution plan and deployment.
• Strategic Planning and coordination between client and Project Managers.
• Gathering & sharing information and establishing networking with clients and concerned persons/authorities with regards to upcoming projects.
• Focus on upcoming/specific projects in order to ensure acquisition of contract.
• Establish tangible business generation targets on monetary value for measuring success.
• Perform market intelligence related to potential projects, competitors, and other factors affecting company’s business.
• Identify & Develop strategic alliances with potential partners to place the company in an advantageous position.
• Interface meetings with Client & concerned authorities in order to facilitate resolution of issues and promote good working relations.
• Perform decision making related to business growth.

Jan 2016 – Mar 2017 · 1 yr 2 mos

Jun 2014 – Dec 2015 · 1 yr 6 mos

•  Identify and communicate with new business leads for the organization
•  Support the business development manager in sales support when required by him
•  Work under direction of the business development manager
•  Assist the manager to make inquiries on small projects and to handle them from start to finish.

Aug 2013 – Oct 2013 · 2 mos