Supriyo Sengupta

CEO

Pune, Maharashtra, India27 yrs 1 mo experience

Highly StableAI Enabled

Key Highlights

25+ years of IT experience in leadership roles.
Expert in IT transformation and agile delivery.
Proven track record in building and managing large teams.

Stackforce AI infers this person is a seasoned leader in IT transformation and service management across multiple industries.

Contact

supriyo.sengupta@gmail.com LinkedIn

Skills

Core Skills

Service ManagementService Reliability EngineeringIt TransformationTeam ManagementCrm ManagementDelivery ManagementProject Management

Other Skills

AIOpsAmazon Web Services (AWS)Artificial Intelligence (AI)Artificial Intelligence for BusinessBudgeting & Financial PlanningBusiness AnalysisBusiness ConsultingBusiness ProcessBusiness Process Re-engineeringBusiness StrategyBusiness TransformationCRMCRM ConsultingCRM ImplementationCRM Practice Management

About

Senior Executive with 25+ years of overall IT experience, with 20 years in Leadership roles in large multinational organizations. A People's Leader with strong customer centric agile delivery mindset. Rich experience in setting up team in India and driving Transformation. Led large technology teams and complex IT and org Transformation projects Specialist in IT for IT, HR IT space.

Experience

27 yrs 1 mo

Total Experience

4 yrs 2 mos

Average Tenure

1 yr 8 mos

Current Experience

Commonwealth bank

Executive Manager/Executive Director

Oct 2024 – Present · 1 yr 8 mos · Bengaluru, Karnataka, India · Hybrid

Global Service Management and SRE India Lead consisting of:
1. ServiceNow Engineering
2. Observability Tools
3. Command Centre
4. Service Management Modernization
5. Enabling Processes
6. Service Reliability Engineering (Google model)

ServiceNow EngineeringObservability ToolsService Management ModernizationService Reliability EngineeringService Management

Deutsche bank

Vice President Information Technology

Aug 2016 – Oct 2024 · 8 yrs 2 mos · Pune, Maharashtra, India

2016- 2018 - Shared Services Production Support - India Head - build a team from 1 digit to 3 digit internal staff - Core deliverable : IP Repat, Lower Cost Profile, Build & Stabilize, Foster Innovation. Part of India Production Support Leadership Team
2018-2020 - HR IT - Service Now Implementation Lead as part of Bank's major transformation program. Also, Stabilization Lead for Workday
2020 - present - Foundational Platforms India Lead - Team set up, Cost savings, IP Repat

Shared Services Production SupportHR ITService Now ImplementationWorkday StabilizationFoundational PlatformsIT Transformation+1

Csc (currently dxc)

CRM Practice Head

Mar 2011 – Jul 2016 · 5 yrs 4 mos · Hyderabad Area, India

Streamline and Growth of CRM Practice (Delivery Management, Budgeting & Financial Planning, People management, Escalation management, PreSales, Operational Matrices alignment and control, Risk Management, Appraisal and career Planning, Customer facing leadership)
Technologies: Siebel, SalesForce, Oracle CX Cloud, Microsoft CRM, OBIEE, OBIA & ServiceNow,
Key Achievements:
 Business Solution
 ROI for Customer
 Improved OI
 Increase in FTE numbers
 Increased Utilization
 Established CRM practice Organization and communication channels
 Solution building and ready presales database.
Key Strength : Delivery Management, Program Management & Solution Architect.

CRM Practice ManagementDelivery ManagementBudgeting & Financial PlanningPreSalesRisk ManagementCRM Management

Patni computer systems

3 roles

ES Hyderabad Delivery Head

Jan 2010 – Jan 2011 · 1 yr

Primary Responsibility: Delivery Management
Overall team was inclusive of the ES team in Hyderabad in addition to the Global CRM team.

Delivery ManagementTeam Management

Delivery Head: CRM Practice

Jan 2010 – Jan 2011 · 1 yr

: Delivery Management: CRM Practice (Budgeting & Financial Planning, People management, Escalation management, PreSales, Operational Matrices alignment and control, Risk Management, Appraisal and career Planning, Customer facing leadership)
Team Strength : 350
Technology : CRM (Siebel, Chordiant, SFDC, MS Dynamics, Clarify)
Key Achievements :
 Added 7 Logos to the portfolio (Net New)
 30% growth within a span of 1 year
 Delivered few of the complex mid sized solution projects
 Utilization improved and maintained above 95%
 Reduced FTE cost via Sub Con Cost rationalization and improved pyramid ratio
 Improved net margin on 50% of the existing projects
 Fostered organic growth and included Clarify in portfolio of CRM skills

CRM Practice ManagementBudgeting & Financial PlanningPreSalesCRM ManagementDelivery Management

Delivery Manager: CRM

Jan 2008 – Dec 2009 · 1 yr 11 mos

Technology : CRM (Siebel, Chordiant)
Key Achievements :
 Delivered some of the most complex CRM Implementations
 Added 2 accounts to the portfolio
 Improved Delivery matrices like Productivity Improvement, Project profitability, Arrest Overruns, Pyramid rationalization
 Awarded as Risk Mitigation expert

CRM ImplementationDelivery ManagementCRM Management

Infosys

Senior Project Manager

Jan 2005 – Jan 2008 · 3 yrs · Bangalore, India

Started with being the offshore Project Manager for a large American Bank in US managing 3 concurrent running support and enhancement projects
Then moved to Hong Kong for a implementation project in Hi-Tech industry.
The last engagement was with Telecom giant in UK where I was Program Managing multiple Testing projects and operating out of UK.
Key Achievements :
 From 1 project to 7 projects;
 Competed with leading IT organizations during presales
 Improved profitability
 Set up a strong foot hold in the customer Organization
 Delivery excellence including cost saving for both customer and parent company

Project ManagementDelivery Management