May 2023 – Present · 3 yrs 1 mo

• Ensure a smooth and effective onboarding process for customers.
• Resolve customer queries effectively, strengthening relationships and enhancing the overall customer experience.
• Scheduling timely trainings whenever required basis the demand of sales team or directly from the customer.
• Identify growth opportunities and revenue potential within assigned accounts.
• Provide training to end user on product usage, ensuring they maximize the product’s benefits.
• Regularly follow up with customers to monitor product utilization and offer support to optimize its use.
• Overseeing the prompt delivery of services to meet customer requirements.
• Deliver high quality services that lead to customer satisfaction and efficient resource utilization.
• Providing feedback on product design and functionality to the relevant teams based on customer feedback / insights.
• Collaborate with cross-functional teams to ensure consistent and superior service delivery.
• Negotiating contracts with clients and ensuring compliance with agreed terms.

Jul 2021 – May 2023 · 1 yr 10 mos

Jun 2020 – Jul 2021 · 1 yr 1 mo