Surbhi Bhatia

Associate Product Manager

Bengaluru, Karnataka, India8 yrs experience

Highly Stable

Key Highlights

Proven track record in product management and strategy.
Expertise in SaaS product development and user experience.
Strong leadership in cross-functional team environments.

Stackforce AI infers this person is a SaaS product management expert with a strong focus on user experience and operational efficiency.

Contact

Skills

Other Skills

Agile MethodologiesAgile Project ManagementAnalytical SkillsB2CBusiness AnalysisBusiness Process ImprovementBusiness StrategyBusiness UnderstandingBusiness-to-Business (B2B)Client RelationsCommunicationCustomer Relationship Management (CRM)Customer RequirementsCustomer SatisfactionCustomer Success

About

Experienced professional with 6.5 years of industry experience, with a focus on product management for the last 2.8 years, preceded by a role as a business analyst. Specializing in SaaS products with a strong track record in both B2B and B2C sectors. Skilled in developing and launching platform/API products. Former Data Scientist at Larsen & Toubro, with additional experience as a Business Analyst in IT services. Specialties: Product Management | Product Strategy | Agile Methodologies SaaS Products | E-commerce | Digital Marketing | SEO Cross-functional Team Leadership | Jira | SQL | Analytics User Experience (UX) | Product Marketing | Business Analysis I thrive on leveraging technology to deliver impactful solutions, driving business growth through strategic leadership and execution. Let's connect and discuss how my skills can benefit your team.

Experience

8 yrs

Total Experience

2 yrs 2 mos

Average Tenure

1 yr 5 mos

Current Experience

Thomson reuters

Associate Product Manager

Jan 2025 – Present · 1 yr 5 mos · Bengaluru, Karnataka, India · Hybrid

Xactly corp

2 roles

Associate Product Manager

Jan 2024 – Dec 2024 · 11 mos · Bangalore Urban, Karnataka, India

- Developing a Customized End User Dashboard for Sales Representatives , resulting in a significant increase in CSAT Score

Product Owner

Jan 2022 – Dec 2024 · 2 yrs 11 mos · Bangalore Urban, Karnataka, India

Elevated CSAT score from 3 to 7 by implementing customizable dashboard for sale representatives
Conducted continuous customer interviews and market research, leading to the implementation of enhanced payment clarity in reports, which contributed to a 25% boost in user retention
Integrated SPM tool with NetSuite CRM, enhancing strategic decision-making.decision-making and increasing sales efficiency by 20% for stakeholders
Developed a Python script to enhance NPS survey data in Pendo, improving user feedback insights by 30% after identifying character count limitations

Lti - larsen & toubro infotech

Business Analyst / Product Owner

Apr 2020 – Jan 2022 · 1 yr 9 mos · Bangalore Urban, Karnataka, India · On-site

Led creation of an automated insight platform for FMCG client (Hindustan Unilever) ,resulting in a 4% market share increase and optimised product offerings
Improved efficiency and productivity for stakeholders by automating backend raw data requests which in result reduced reliance on email by 90%
Migrated entire project to AWS, enabling faster computations, streamlined client deliverables for monthly release, resulting in a 40% increase in processing speed
Worked as Product Owner and Data Scientist for UK based FMCG company to create
automated insight platform to create future fit portfolio for Ecommerce.
Migrated entire Project to AWS platform for faster computations & easy Client
deliverables.
Managed metrics, dashboards, and analytics that managing the progress of the
product capabilities against the goals and optimized the product functionality to
drive the right performance.
Fostered a customer-centric approach, resulting in a 10% increase in customer
retention and loyalty.

Techno softwares

Business Analyst

Jul 2017 – Jun 2019 · 1 yr 11 mos · Jaipur Area, India

Enhanced operational efficiency by 25% by standardizing the base package for (The LuxeNomad) on platform and enabling client customization.
Improved App on-boarding time from 24+ hours to under 3 hours with the launch of an in-app intro video recording feature
Led a global cross-functional agile team to deliver 20+ features, established the key UI/UX workflows & biweekly release processes