Dec 2021 – Aug 2023 · 1 yr 8 mos

Aug 2021 – Nov 2021 · 3 mos

• Established the NPS capturing mechanism, improved it by ~66%. Handled Android/iOS and web experience for teachers/ students/ institute administrators, thus improving engagement and retention metrics
• Defined processes, ownership and metrics for bugs prioritisation by collaborating with Engineering, Product, Customer Experience, Account Management and Sales teams, hence reducing resolution TAT by 40% for Web and mobile apps respectively

Jul 2020 – Aug 2021 · 1 yr 1 mo · Greater Bengaluru Area

• Seller Abuse Detection: Conceptualized a dashboard projecting 5 data signals and 3 business metrics for top 1 percentile selling partners, thus reducing reopens of ~2k cases per week by coaching and associate training opportunity discovery mechanisms
• Employee Evaluation Scorecard: Designed an automated performance evaluation framework for the India leadership, with 9 input metrics based on Employee Experience, Operations Excellence and Seller Experience to reduce the manual effort by 96% and saved 46 hours per month
• Metrics for efficiency and quality: Introduced a global reporting dashboard across 18 marketplaces with different regulations and policies for Perfect Case Percentage (PCP). Had defined its calculations, optimized 5+ data views, and built a data-level bridge for the new metric to identify cases without any reopens/ transfers, using Quicksight, Advanced Excel and SQL
• Core team member of Covid warrior team to help Amazon employees'/ friends/ relatives during 2nd wave of Covid-19
• Accelerated learning through Women's Leadership Program and Elevate training
• Awarded and appreciated for multiple projects and individual contributions over 1 year

Oct 2019 – Apr 2020 · 6 mos · India

• Envisioned and owned products for Video Content Analysis and Data Ingestion to identify/ alert for health and safety related incidents, facial recognition, intrusion and fall detection to avoid hazardous events and contributed to firm's revenue
• Conducted customer interviews, validated hypotheses, designed product strategy, developed roadmaps, communicated with stakeholders and delivered products with 12 member team, onboarding 3 new B2B clients
• Mentored 9 new hires and got them ready for the campus to corporate/ startup journey
• Managed the Analytics practice, grew the team from 7 to 16, delivered high quality products, leading to be recognised as one of CIO Insider's 10 most recommended Data Analytics Startup - 2020

Oct 2018 – Apr 2024 · 5 yrs 6 mos · Bengaluru, Karnataka, India

• Bringing an innovative concept to events - Hosting Silent Disco events in India
• Instagram : @fusion.beats_silent.disco
• Organised Silent Disco events across different cities hosting 2000+ people, partnering with clubs, corporate, colleges and other clients
• Planned and executed events with 98% customer satisfaction metrics
• Devised the pricing strategy, Go-to-market strategy, led marketing campaigns across social media channels and ticketing on BookMyShow

Sep 2018 – Sep 2019 · 1 yr

• Rated consistently (2013 - 2019) among top performers in Deloitte with onsite exposure to Japan and USA
• Led the product strategy and team of 28 across 4 locations, conducted workshops with 90+ business leaders, aligned stakeholders to help PPG, a global paints supplier, gain insights on their annual global spend and improvement in CSAT
• Achieved a processing time of ~25 minutes in Spark for Data lake of 30+ TB with 250+ ETL jobs, worked on Spark job tuning and AAS, PowerBI performance enhancement
• Conducted interviews and feedback sessions with users to identify additional requirements and user behavior
• Curated Machine Learning Guild Community of Practice, led the Engagement and Expansion team of 7 and grew the community from 1 to 1200+ members within 3 months and 900+ MAU on the mobile application
• Mentored 40+ new hires and trained them on Big data, Spark, Hive, SQL technologies

Sep 2015 – Aug 2018 · 2 yrs 11 mos

• Conceptualised data ingestion framework to ingest data into data lake, prioritised features, coordinated with a team of 9 members and documented PRD for a product that reduces 70% of the manual effort for 6 clients
• Launched Proactive Sensing for automotive clients to reduce lead time to identify potential quality, safety issues, reduce warranty costs, increase fleet uptime and improve customer experience, resulting in $8M savings for Daimler (Fuso) in first year of release
• Ideated and marketed Deloitte's product suite for Aftermarket analytics, Warranty analytics and Proactive Monitoring of customer and contact center metrics, winning new clients
• Mentored 20+ new hires and train them on Big data, Spark, Hive, SQL technologies
• Coordinated Consulting technology events TechnoUtsav, Bridge program and managed a team of 40+ volunteers and hosted 200+ students

Aug 2013 – Aug 2015 · 2 yrs

• Implemented and formalised Enhanced Personal Health Care (EPHC) program, conceptualise Payment Innovation to incentivise physicians for value-based preventive care, resolved technical challenges and developed the end-to-end system for a health insurance provider, bringing down annual cost of care
• Developed Database Object Comparison tool for Teradata for comparing tables/views, indexes, statistics across environments reducing 80% of manual efforts and reducing migration validation time from 4-5 hours to 2-3 minutes and saving ~800 hours per year for team
• Identified ambiguous requirements and gaps by thorough data profiling and detailed requirements understanding
• Conducted requirement and code walk-through with the client technical teams, developed multiple modules, handled business stakeholders, UAT sessions, triage calls