Surender S

Co-Founder

Bengaluru, Karnataka, India9 yrs 11 mos experience

AI ML PractitionerAI Enabled

Key Highlights

Led product innovation at Yellow.ai for customer support automation.
Scaled Conversational Marketing Platform to over 12 million ARR.
Developed frameworks for rapid third-party integrations.

Stackforce AI infers this person is a SaaS product leader with expertise in conversational AI and marketing automation.

Contact

surender@hawky.ai LinkedIn

Skills

Core Skills

Customer SupportProduct StrategyMarketing AutomationGo-to-market StrategyProduct ManagementConversational Ai

Other Skills

AngularJSB2B MarketingB2C MarketingBusiness AnalysisCC++CSSChatbot DesignChatbot DevelopmentChatbotsConversation DesignConversational MarketingCustomer Relationship Management (CRM)Customer ServiceData Analysis

About

A product-expert turned Entrepreneur, exploring the Creative production and automation process for Performance marketers. Prior to this, at the forefront of Yellow.ai's product innovation, I've shaped a full-stack Customer Support Platform that capitalizes on automation to enhance agent productivity and streamline knowledge-based queries. Our team's agility has been pivotal in advancing from inception to successful market adoption. Bridging my academic foundation in computer science with real-world applications, I've spearheaded the development of a Conversational Marketing Automation Platform, propelling it to multi-million ARR. My journey reflects a commitment to delivering AI solutions that resonate with customer needs and foster organizational growth.

Experience

9 yrs 11 mos

Total Experience

4 yrs 2 mos

Average Tenure

1 yr 7 mos

Current Experience

Hawky.ai

Co-Founder

Nov 2024 – Present · 1 yr 7 mos · San Francisco, California, United States · Hybrid

Yellow.ai

6 roles

Director of Product Management

Jan 2024 – Nov 2024 · 10 mos

Full-stack Customer Support Platform:
In-lieu of organisation's refined focus towards Customer support automation, I am leading the Customer support desk(Copilot), A full-stack agent productivity suite and KnowledgeBase based Query automation product. I oversee the product lifecycle, from ideation to launch, emphasizing agility and market responsiveness.

Generative AICustomer SupportCustomer Relationship Management (CRM)Product Strategy

Associate Director - Product management

Promoted

Jan 2021 – Mar 2024 · 3 yrs 2 mos

Product Owner - EMEA and India
Engage:
Ideated, developed and scaled Conversational Marketing Automation Platform(Engage), from scratch to 12+ Mn ARR. Responsible for product positioning, roadmap direction and region wise expansion of the product strategy.
Channels & Integrations:
Led integrations efforts for Yellow.ai, including 3rd party integrations and communication channel integration. Developed a highly scalable framework(Generic Integration Framework) for integrating our No-code builder to any 3rd party platforms within hours. This enabled building over 100+ integrations over 6 months.

Generative AILarge Language Models (LLM)Marketing AutomationGo-to-Market StrategyB2B MarketingB2C Marketing

Product Manager - Canary(Conversational CX)

Promoted

Nov 2019 – Jan 2021 · 1 yr 2 mos

Ideated, developed and launched Canary - Conversational CX product-line and scaled it for 300+ enterprise customers, including Adidas, Puma, Pepsi, Xiaomi, etc.

Product ManagementProduct DevelopmentTeam LeadershipCustomer ServiceConversational MarketingConversational AI

Technical Manager

Jul 2019 – Nov 2019 · 4 mos

Technical Lead

Aug 2018 – Jul 2019 · 11 mos

Responsible for the Architecting and leading the development of most successful coversational apps in India
Lead number of short-term and long-term projects
Created and lead Engineering teams consisting of highly skilled and profiled engineers.

Full Stack Developer

Nov 2017 – Jul 2018 · 8 mos

Developed various components full-stack on Yellow Messenger's Conversational AI platform,
Involved in complete lifecycle in Chatbots development, starting from requirements gathering to go-live and supporting the Chatbot, for leading NBFCs, BFSI clients.

Visual bi solutions

Full Stack Engineer

Jun 2016 – Nov 2017 · 1 yr 5 mos · Chennai

GENERIC BI REPORT VIEWER: (Now BI Hub - https://bihub.com/)
An application which enables users to view all their BI reports from various BI platforms in a single Portal, without having them to sign in into various platforms.
End to end working experience from Requirements gathering, POC, wireframing, prototyping, developing and packaging in both Front end and Back end.
Followed Agile model.
Reduced Text search retrieval time by 80% by implementing Elasticsearch
BRAND ANAYTICS PLATFORM:
A platform that would drive customer engagement across multiple channels with consistent brand positioning and management.
Automated Flow Testing using Selenium for Python
Helped develop a Scalable Sentiment Parser using Python, Selenium and AWS