Susan Greslik

Customer Success Manager

United States21 yrs 5 mos experience

Highly Stable

Key Highlights

Expert in Customer Success and Stakeholder Management
Proven track record in Big Data solutions
Skilled in designing tailored onboarding programs

Stackforce AI infers this person is a SaaS Customer Success Manager with expertise in Big Data solutions and client engagement.

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Skills

Core Skills

Customer SuccessStakeholder ManagementClient ManagementBig Data SolutionsClient EngagementSolution ArchitectureTechnical SupportData IntegrationWeb DevelopmentData Management

Other Skills

Enterprise SoftwareOnboarding ProgramsCustomer EngagementData AnalysisClient SatisfactionProduct DevelopmentTeam TrainingSolution DesignEducational SessionsProject ExecutionTechnical PresentationsHadoop ETLMentoringClient FeedbackTraining

Experience

21 yrs 5 mos

Total Experience

5 yrs 6 mos

Average Tenure

5 yrs 2 mos

Current Experience

Confluent

2 roles

Senior Strategic Customer Success Manager

Promoted

Jan 2023 – Present · 3 yrs 5 mos

⬧ Align customer needs with company objectives through proactive engagement.
⬧ Facilitated cross-departmental initiatives to enhance customer onboarding, leading to noticeable improvements in user adoption and satisfaction.
⬧ Analyzed customer success metrics to identify trends, driving targeted strategies that significantly reduced churn and boosted customer retention.
⬧ Cultivated strong relationships with key stakeholders, ensuring alignment with Confluent's objectives and fostering long-term partnerships.
⬧ Mentored team members in customer success methodologies, enhancing their capabilities and contributing to a more effective team dynamic.
⬧ Designed and launched tailored onboarding programs, resulting in substantial improvements in customer engagement and product utilization.
⬧ Maintained comprehensive records of customer interactions, ensuring alignment with company objectives and facilitating informed decision-making.

Enterprise SoftwareData IntegrationCustomer SuccessStakeholder ManagementOnboarding ProgramsCustomer Engagement

Strategic Customer Success Manager

Apr 2021 – Feb 2023 · 1 yr 10 mos

Precisely | trust in data (syncsort)

Senior Technical Account Manager

Jun 2018 – Apr 2021 · 2 yrs 10 mos · New York City Metropolitan Area

⬧ Aligned teams to boost service delivery, enhancing client satisfaction and engagement.
⬧ Analyzed feedback to guide product development, aligning with client needs.
⬧ Trained new team members, fostering collaboration and improving team performance.
⬧ Created support reports and action plans, achieving timely milestones and engagement.
⬧ Assisted platinum clients with Big Data solutions, improving efficiency and retention

Client SatisfactionProduct DevelopmentTeam TrainingBig Data SolutionsClient Management

Cloudera

2 roles

Senior Sales Engineer

Promoted

Dec 2017 – Sep 2018 · 9 mos

⬧ Enhanced client engagement, boosting satisfaction and efficiency across sectors.
⬧ Created tailored solutions, improving system performance and user satisfaction.
⬧ Conducted educational sessions, significantly increasing product understanding and leads.
⬧ Collaborated with Cloud Team, improving project execution and team synergy.
⬧ Analyzed client needs, delivering solutions with measurable efficiency improvements.

Client EngagementSolution DesignEducational SessionsProject ExecutionSolution Architecture

Sales Engineer

Jan 2014 – Dec 2017 · 3 yrs 11 mos

Syncsort

4 roles

Big Data Senior Solutions Architect

Feb 2012 – Jan 2014 · 1 yr 11 mos · Woodcliff Lake, NJ

⬧ Collaborated with NY/NJ sales for technical presentations, enhancing client trust and sales growth.
⬧ Analyzed client needs, creating tailored solutions that boosted customer engagement and satisfaction.
⬧ Developed MapReduce jobs, improving Hadoop ETL processes and data efficiency.
⬧ Provided technical support, ensuring successful Hadoop ETL implementation and client trust.
⬧ Earned President’s Club for exceptional performance.

Technical PresentationsClient EngagementHadoop ETLTechnical SupportBig Data Solutions

Senior Solutions Architect - Sales

Promoted

Jan 2010 – Jul 2011 · 1 yr 6 mos

⬧ Engineered record-breaking data integration deal, boosting revenue and market presence.
⬧ Delivered technical presentations, enhancing client engagement and showcasing product capabilities.
⬧ Designed high-performance solutions, addressing client needs and improving data processing.
⬧ Mentored new employees, fostering knowledge sharing and enhancing team performance.
⬧ Optimized customer ETL processes, resulting in improved operational efficiency and service revenue.

Data IntegrationTechnical PresentationsSolution DesignMentoringClient Engagement

Sales Engineer - Sales

Apr 2007 – Dec 2009 · 2 yrs 8 mos

Software Engineer - Software Services

May 2004 – Apr 2007 · 2 yrs 11 mos

⬧ Provided 24/7 tech support, reducing downtime and improving user satisfaction.
⬧ Established client feedback loop, refining features and boosting engagement.
⬧ Collaborated with teams to solve client issues, enhancing service delivery.
⬧ Conducted training sessions, increasing client confidence and product use.

Technical SupportClient FeedbackTraining

Merck pharmaceuticals

IT Intern

Jun 2003 – Aug 2003 · 2 mos

Supported internal websites by modifying content and implementing new requirements.
Worked closely with clients to collect requirements for website and ensured that they were met.
Applied web GUI standards to reports using HTML templates with Cascading Style Sheets.

Web DevelopmentClient RequirementsHTMLCSS