Mar 2025 – Jun 2025 · 3 mos · Mumbai, Maharashtra, India · Remote

• Driving AI-powered customer experience automation by managing projects across Voice AI, Chatbots, Generative AI, Email & WhatsApp bots. Focused on optimizing conversational AI solutions to enhance engagement, efficiency, and business impact.
• Our team's efforts in no-code automation and data-driven decision-making have streamlined operations and fostered a culture of continuous improvement.

May 2023 – Nov 2024 · 1 yr 6 mos · New Delhi, Delhi, India · On-site

• (JindalX, part of OP Jindal Group)
• Spearheaded digital transformation initiatives at JindalX, driving process automation and technology integration for enhanced business performance. Managed and prioritized business requirements for 10+ digital transformation projects.
• Co-managed 4 products, including the global “AuctionIT” platform and HRMS Tool “Touchpoint” for product growth.
• Synthesized business requirements into functional and technical specifications, ensuring alignment with stakeholder needs.
• Maintain key product documentation, including Business Requirements Documents (BRD), and Functional Requirements Specifications (FRS).
• Requirement Specifications (SRS), user stories, test plans, scenarios, and training materials.
• Create detailed project plans, business cases, wireframes, and process flow diagrams (As-Is & To-Be) to streamline project execution.
• Synthesized business requirements into functional and technical specifications, ensuring alignment with stakeholder needs.
• Prioritize features and enhancements based on impact, feasibility, and alignment with the product strategy and industry trends.
• Enhanced communication between business & tech teams, improving project delivery speed by 30%.
• Provided regular product updates and release announcements, increasing stakeholder engagement.

Mar 2021 – Oct 2022 · 1 yr 7 mos · Chandigarh, India · On-site

• Prepared and submitted approximately 400+ proposals to clients for various projects, resulting in a 65% success rate.
• Gathered and analyzed user and functional requirements, documenting use cases, process maps, wireframes, and non-functional requirements to ensure project alignment.
• Coordinated cross-functional teams to meet project goals and adhere to software development life cycle & STLC processes.
• Monitored project progress by tracking activity on Trello & Jira, resolving problems, and recommending actions for successful implementation.
• Elicit, analyze, and document business requirements and prepare technical documentation (BRD, PRD, FRD/FRS, RFP, SRS) and Scope documents for SAAS and client custom projects in E-commerce, Logistics, Online Marketplaces, Social Networking, Healthcare, BFSI, and On-demand Services.
• Understand problem statements and manage change requests for enhancements and modifications of business requirements for existing product features after consulting with Stakeholders.
• Identify gaps in existing systems, check scalability, also provide solutions and recommendations for best practices platform or process improvement.
• Led the end-to-end software development lifecycle, from requirements gathering to implementation using agile methodologies (e.g., Scrum, Kanban), defining quality standards and metrics to ensure timely and high-quality project deliverables.
• Conducted risk analysis, gap analysis, use cases, user stories, User Acceptance Criteria, sprint planning, scrum meetings, and testing.
• Produced monthly & yearly reports on KPI metrics analytics for products using SQL, and Power BI & provided data-driven insights to businesses to support decision-making and drive business growth.

Aug 2020 – Mar 2021 · 7 mos · Chandigarh, India · Remote

Oct 2019 – Apr 2020 · 6 mos · Bangalore Urban, Karnataka, India · On-site

Aug 2017 – Jun 2018 · 10 mos · Amritsar, Punjab, India · On-site