Swati Grover

Product Manager

Hyderabad, Telangana, India13 yrs 7 mos experience

Most Likely To SwitchAI Enabled

Key Highlights

Proven ability to drive strategic growth and product innovation.
Expertise in AI-driven product strategies and user engagement.
Strong leadership in cross-functional team collaboration.

Stackforce AI infers this person is a Product Leader in SaaS and eCommerce sectors with a focus on strategic growth.

Contact

Skills

Core Skills

Product ManagementProduct StrategyBusiness AnalysisPricing Strategy

Other Skills

AI Integrated SaaS Based Cloud ERPAI Integrated SaaS Based Cloud systemsAI/ML-Driven ExperimentationAgile Development ProcessBusiness Analytical SystemBusiness StatisticsBusiness StrategyChange Management & AdoptionClient Needs AnalysisCluster AnalysisCompetitive AnalysisCost modellingCross-Functional LeadershipCross-functional Team LeadershipCustomer Analytics

About

Experienced product leader with a passion for building high-performing teams and driving strategic growth. Proven ability to translate data insights into actionable product strategies that deliver impactful results. Adept at fostering collaboration and leading cross-functional teams to achieve common goals. Currently leading product initiatives at Google, focused on Google Ads Support Operations Management and Display Video & Creative strategy. Prior experience spans diverse domains, including SaaS, eCommerce, and supply chain digitization at companies like GAP Inc. and Freyr. Thrive in dynamic environments and enjoy tackling complex challenges with innovative solutions. Eager to leverage my expertise in product strategy, product development, and product roadmap creation to lead product innovation in the Retail, Healthcare/Life Sciences, eCommerce/Internet, and FinTech sectors. Outside of work, you can find me on my yoga mat, experimenting in the kitchen, or curled up with a good book. Let's connect and explore how I can contribute to your organization's success!

Experience

13 yrs 7 mos

Total Experience

1 yr 11 mos

Average Tenure

3 yrs 10 mos

Current Experience

Google

3 roles

Ads: Strategic Partner Development Manager (20%)

Jul 2024 – Present · 1 yr 11 mos

1. Collaborate with PM and Global BD teams to understand Ad product requirements and with local teams to assess market sensitivities and opportunities.
2. Develop a thoughtful approach to connect with partners by understanding their strategic objectives.
3. Lead partner discussions to assess data availability, licensing willingness, and pricing models, preparing a detailed comparison assessment that included data coverage, cost, commitment, market acceptance, ROI, and risks.
4. Align with Global BD, PMs, and local teams on the proposal to make go/no-go decisions for 2025.

Strategy & Ops Lead - DVIP APAC (20%)

Apr 2023 – Sep 2023 · 5 mos

a. Worked with the DVIP deal experts for GCS APAC, to drive growth from 29 DVIP deals for $222M in 2022 to 41 deals for $269M in 2023
b. Developed core narratives of program offerings for internal and external stakeholders;
c. Expanded program awareness, executive buy-in, and seller capabilities to successfully pitch to customers through trainings and awareness programs to break through in Q3 2023, with 12 deals for $115M compared to 5 deals for $21M in Q3 2022
d. Managed the GTM activities, tracked progress to plan, and identify process improvements
e. Presented program updates, insights, and recommendations to cross-functional, executive stakeholders

Global Product Lead

Aug 2022 – Present · 3 yrs 10 mos

1. AI/ML-Driven Experimentation: Executed AI-driven workflow optimizations for Google Ads Support, implementing iterative improvements based on user insights and engagement data. Spearheaded controlled experiments to validate enhancements, ensuring seamless feature rollouts that maximized adoption and efficiency.
2. Data-Driven User Journey Optimization: Conducted deep-dive analysis on customer interactions to personalize support touchpoints and reduce friction in high-impact user journeys. Applied descriptive analytics to anticipate support needs and enhance response time.
3. Loyalty & Engagement Strategy: Designed personalized support experiences for high-value advertisers, leading to a 30% improvement in engagement metrics and increased retention of premium accounts. Launched customized support tiers to enhance loyalty and drive sustained usage of Google Ads products.
4. Cross-Functional Leadership: Collaborated with engineering, data science, and UX teams to prioritize AI-driven feature enhancements, ensuring alignment with strategic business goals. Led roadmap discussions to balance innovation, operational needs, and tech debt management.
5. Monetization & Customer Retention: Developed data-backed monetization strategies for advertiser support programs, optimizing incentive structures to increase platform stickiness and reduce churn.
6. Change Management & Adoption: Orchestrated global rollout of AI-enhanced support platforms, ensuring seamless adoption across 5,000+ users in APAC & EMEA. Developed structured learning paths to enhance personalization feature uptake.
7. Strategic Growth & Business Impact: Identified emerging trends in ad personalization and support automation, translating insights into actionable business strategies. Drove measurable impact, improving efficiency by 20% through workflow optimizations.

AI/ML-Driven ExperimentationData-Driven User Journey OptimizationLoyalty & Engagement StrategyCross-Functional LeadershipMonetization & Customer RetentionChange Management & Adoption+3

Gap inc.

Senior Product Manager

Jan 2021 – Aug 2022 · 1 yr 7 mos · Hyderabad, Telangana, India

Products –
1. Supply Chain Digitization – In-house IM suite, Cloud Based
2. Enterprise Data Platform, Cloud Based
Markets - Global
Partner with technology and business stakeholders to set and track business goals for strategic initiatives across teams
Prioritize a clear & objective road-map, and agile backlog while balancing product expansion, operations & tech debt
Constantly analyze the performance of Services & API’s, seeking ways to improve the speed of channels and APIs while ensuring the business availability
Worked with teams of talented software engineers to define, build and maintain cloud infrastructure
Utilized code and modern cloud-native deployment techniques to design, plan and integrate cloud computing and virtualization systems
Participated in worldwide cloud migration of owned products from On-Premise cloud systems to Public Cloud System
Identify new opportunities & develop business cases for future projects
Highlight progress through regular updates & product reviews to stakeholders
Manage the agile development process and methodology to deliver requirements on time and with a high-degree of precision
Identify, assess & mitigate risks. Balance the business needs with risk & constraints
Manage & mentor a team of product managers

Supply Chain DigitizationEnterprise Data PlatformAgile Development ProcessProduct Management

Freyr solutions

Sr. Manager - Regulatory Technology Solutioning

Dec 2019 – Dec 2020 · 1 yr · Hyderabad, Telangana, India

Products – AI Integrated SaaS Based Cloud systems in Regulatory Technology
Markets - US, EU, APAC
Liaised with clients to develop deep understanding of business needs and current market landscape and provided digital solutions accordingly
Created Proposals & Responded RFPs/RFIs/RFOs/RFQs for Clients based on the solution provided
Developed communications plans, GTM Strategies and Sales Initiatives for existing products, increasing overall traction by around 40%
Created, prioritized, communicated and executed product roadmaps
Consulted with product development teams to enhance products based on customer data.
Developed and implemented favourable pricing structures balancing firm objectives against customer targets
Setup specific product teams at the same time evaluated hiring, firing and promotions requests
Reporting: CEO, New Jersey Office

AI Integrated SaaS Based Cloud systemsGTM StrategiesSales InitiativesProduct Management

Phenom people

Senior Manager - Product Excellence

Jun 2019 – Nov 2019 · 5 mos · Hyderabad Area, India

Products – AI Integrated SaaS Based Cloud ERP
Markets - US, APAC
Created, executed & effectively communication Product Roadmaps and accordingly prioritized Product backlogs
Tested requirements at all stages of the project, including functional validation and smoke testing of development deliverables to ensure compliance with the functional requirements as specified
Worked closely with the CEO and the Board of Directors on identifying key emerging markets for technology through market research
Developed communications plans for new product features, increasing sales 15%
Evangelized for managed products at various trade shows and industry events, communicating effectively with potential clients
Reporting: Parallel Reporting – CEO & Director Products, Philadelphia Office

AI Integrated SaaS Based Cloud ERPProduct RoadmapsMarket ResearchProduct Management

Amazon

Manager Strategic Business Analytics

Aug 2017 – Jun 2018 · 10 mos · Greater Hyderabad Area

Products – Salesforce Panorama, Reeds, Excel, Tableau
Regions - US, India
Assessed strategic implications of business intelligence data for Directors specifically in Leaves & Disability Space
Drove Employee Competency Clustering, increasing Employee Satisfaction & making a marginal difference in Attrition
Worked in cross-functional teams to analyse & understand enterprise-wide operational impacts & opportunities in Human Capital Management Space
Assessed vendor services & software products for utility & compliance to firm's policies
Accountable for all aspects of Business Analytical System
Demonstrated excellence in handling ambiguity, working in multidisciplinary teams, having a ‘can-do' attitude and strong desire to learn & development
Coached team members on productivity strategies, policy updates and performance improvement plans to accomplish challenging goals
Reporting: Director Accommodations, Seattle Office

Salesforce PanoramaBusiness Analytical SystemBusiness Analysis

Gsk - kc, wns global services

Assistant Manager - Pricing Strategy & Market Access | Project Management

Jul 2015 – Aug 2017 · 2 yrs 1 mo · Gurgaon

Products – Pharma Products – Respiratory, Dermatology & Oncology
Markets - Europe
Developed drug pricing models using Market Trends, Clinical Trials and Cost of Treatments for New Drugs, Drugs with Lost Exclusivity & Generics
Worked on Drug Strategic Planning – P/L Pricing, and Launch Sequence across EU Market
Created different pricing frameworks like Blended pricing models and contract negotiation tools to drive Market Access Strategies
Built a Real time Net Price repository for GSK & Competitor Pharma Drugs
Drove process improvement, innovation, internal project planning & End-End Program Management
Recruited, interviewed and hired individuals which would add value to team while bringing wealth of experience
Reporting: Market Access directors, GSK House – London, US & Singapore

Drug Pricing ModelsMarket Access StrategiesPricing Strategy

Accenture

Business Analyst | Product Owner

Aug 2011 – Jun 2015 · 3 yrs 10 mos · Gurugram, Haryana, India

Products – SAP IS-Retail, Retalix POS
Markets - US & Canada
Collected, Defined and Analyzed Client needs and firm's capabilities towards sound SAP Retail ERP implementation
Consequently, developed wireframes & system flow-charts
Worked closely with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability and performance.
Drove process improvements & internal project planning
Work across cross-functional teams for software implementation & adaptability
Identify areas of opportunity for new products, services and organizational tools used to expand its long-term and short term goals
Assisted the Delivery manager in team building, coaching and internal metrics evaluation
Reporting: IS-Retail Director, Accenture – US & India