Syed Haider

Director of Engineering

Delhi, India16 yrs experience

Highly Stable

Key Highlights

Proven expertise in Commercial Finance and Analytics.
Strong leadership in managing workforce and performance strategies.
Technical proficiency in advanced financial modeling tools.

Stackforce AI infers this person is a Commercial Finance and Analytics expert in the BPO sector.

Contact

shamshaider786@gmail.com LinkedIn

Skills

Core Skills

Commercial FinanceFinancial Planning & AnalyticsFinancial ManagementWorkforce ManagementDecision SupportBusiness Analytics

Other Skills

AlteryxAvayaBenchmarkingBusiness AnalysisBusiness IntelligenceBusiness Process ImprovementBusiness Process Outsourcing (BPO)Call CenterCommunicationContact CentersCurrent State AssessmentData AnalysisFinanceFinance TransformationFinancial Modeling

About

An MBA (Financial Management), proficient in Commercial Finance, Financial Planning & Analytics, Decision Support, Workforce Management, Performance Management and Management Reporting with outstanding track record. Technically-savvy with outstanding relationship building, training and presentation skills, a problem-solver and a smart-working mentality.

Experience

16 yrs

Total Experience

2 yrs 8 mos

Average Tenure

2 yrs 7 mos

Current Experience

Teleperformance india

4 roles

Director - Commercial Insights & Analytics

Promoted

Nov 2023 – Present · 2 yrs 7 mos · New Delhi, Delhi, India · Hybrid

Heading Commercial Analytics for TPUKISSA Entity

Process MappingGap AnalysisBenchmarkingQuantitative FinanceFinance TransformationFinancial Modeling+4

Associate Director

Jan 2022 – Oct 2022 · 9 mos

Business Analytics | Decision Support | Workforce Management Strategy | Stakeholder Co-ordination | Team Management | Business Optimization

Process MappingGap AnalysisQuantitative FinanceResource ManagementPeople ManagementFinancial Modeling+4

Sr Manager

Jun 2018 – Dec 2021 · 3 yrs 6 mos

Business Analytics | Capacity Plan and Volume Forecast Validations | Reporting & Insights | Decision Support | Revenue Forecast | P&L Projections | Strategy | Stakeholder Co-ordination | IBM Cognos | Tableau | Alteryx | Power BI | Excel | PowerPoint

Process MappingGap AnalysisQuantitative FinanceFinancial ModelingRoot CauseMicrosoft Office+2

Manager - WFM & MIS

Apr 2016 – May 2018 · 2 yrs 1 mo

RFP Support | P&L Projections | SLA Management & Negotiations | Capacity Planning | Baseline Audit and Implementation | Business Optimization | WFM Training | Site/Seat Planning | Tableau | Alteryx | Power BI | Excel | PowerPoint | IEX | Avaya CMS | CCPulse

Root CauseMicrosoft OfficeWorkforce Management

Wipro

Supply Planning Leader - Global Ops

Oct 2022 – Oct 2023 · 1 yr · New Delhi, Delhi, India

End to End Global Ops Supply Planning, MI and Financial Management

Process MappingGap AnalysisRoot CauseFinancial Management

Exl

Assistant Manager - WFM & MIS

Apr 2015 – Mar 2016 · 11 mos · SEZ Noida

Team Management | Short Term Forecasting | Capacity Planning | Reporting | RTM | Scheduling | KPI Management | Blue Pumpkin | Avaya Contact Analyzer | CMS

Root CauseMicrosoft Office

Concentrix

2 roles

Lead Analyst - WFM

Promoted

Apr 2012 – Apr 2015 · 3 yrs

Data Cleansing & Normalization | Training Schedule Management | Expert OB Administration | Initial Reviews | Escalation Management | RCA for deviation along with Action Plan & Resolution | Aspect eWFM | Global Business Intelligence

Microsoft Office