Jan 2022 – Sep 2024 · 2 yrs 8 mos · India

Aug 2021 – Feb 2022 · 6 mos

• Temenos Base Camp: https://basecamp.temenos.com/s/

Oct 2017 – Jul 2021 · 3 yrs 9 mos

• Responsible to set up and drive Temenos Success Community and to engage with the most mobile-savvy community in tech.
• Run product enablement and readiness programs for internal and external developers
• Responsible to promote events and products using the conversations and community interactions
• Gather community's technical requirements and share it strategically with product team
• To produce innovative campaigns and drive the developer meet-up initiatives globally
• To plan and develop new community engagement strategies
• Responsible to plan and execute developer programs to engage with local and global community
• Design local and global community strategy to build a team of influencers/community leaders who can drive the product advocacy programs
• Run global hackathons, webinars and developer conferences to connect with the wider customer, partner, prospect and user community
• Daily reports using Salesforce community management console and dashboard monitoring to measure adoption, engagement, users and topics
• Manage community content, user onboarding, community badges, forum moderation, ideation on the developer platform integrated to salesforce CRM
• Platform created for developers built on Salesforce: https://basecamp.temenos.com/s/

Apr 2016 – Sep 2017 · 1 yr 5 mos · India

• News Republic acquired by Cheetah Mobile Pvt. Ltd.
• Managing the mobile-app community of News Republic and Appy Geek:
• Defining and managing product marketing strategy for ‘News Republic’ news app
• Drive “eReputation” and direct / indirect promotion and encourage user adoption
• Manage the social media accounts and build acquisition & retention strategy
• Keep track of related events, manage application editions and surveys within the app
• Responsible for product improvements & features to drive usage and encourage retention
• Work with product development team and SMEs to improve and innovate the product
• Tracking & analytical tools to understand user behavior
• Content marketing, managing PR agency and working closely with ‘Content Partners’ for new initiatives
• Writing blogs and creating video content to maximize user growth and improve content dwell time
• Integrate community feedback, support and user research to make product recommendations
• Live.me App:
• User acquisition
• Community Management
• Campaigns
• Social Media
• Events
• Download New Republic:
• iOS - http://goo.gl/xHlqhZ
• Android - http://goo.gl/g6vJ8b
• Download Appy Geek:
• iOS - http://goo.gl/2DMr5v
• Android - http://goo.gl/ifJZjR
• Download Live.me:
• iOS - http://apple.co/2mzeHJE
• Android - http://bit.ly/2mBTRKz

Mar 2014 – Mar 2016 · 2 yrs · Mumbai Metropolitan Region

• Joined the Project - Expert Connect Program at Capgemini (Mumbai), India.
• Leading the Community of App Development and App Management Experts.
• Managing and monitoring the global community of Capgemini SMEs
• Responsible to on-board the experts to the program
• Leverage social media channels to promote the expertise of Capgemini experts
• Training the experts to incorporate relevant social media techniques and healthy practices
• Interact with Global Marketing Managers to translate business and brand goals into compelling digital experience
• Drive the Influencers to engage with Internal and External communities
• Design and Deliver B2B digital campaigns to promote service launch and new initiatives
• Improve the engagements visibility
• Twitter: @_tanmaykapoor

Oct 2011 – Mar 2014 · 2 yrs 5 mos · Gurugram, Haryana, India

• Working as Community Support Lead in Microsoft India, Gurgaon.
• Account Manager of the South Asia MVP Program.
• Responsible for the growth of the MVP community.
• Engage MVPs to participate in local events and community workshops.
• Drive community webinars, roadshows, digital campaigns and virtual conference.
• Maintain good relationship with MVPs and User Group leads.
• Responsible to take new initiatives for better communication between MVPs and Product Groups.
• Organize UG/Community events.
• Monitor MVPs contribution on blogs, forums and drive them for more participation.
• Handle the social media channels of the program.
• twitter: @_tanmaykapoor

May 2011 – Oct 2011 · 5 mos · Greater Delhi Area

• Accountabilities:
• Responsible for exceeding revenue and orders for Cloud Group Services, a cloud computing and application hosting company.
• Educate the CPA’s and Accounting firm associates (in US and other countries) about hosting the tax applications and book-keeping applications on the server.
• Responsible for planning digital campaigns and monitor the sales volume and activity performance.
• Increased productivity by helping to move prospect information found in email, or on live chat in to where they require it for quick follow up.
• Cultivate current communities and continuously work towards bringing in new followers. Manage branded online channels like Facebook, Twitter, YouTube and other social media platforms.
• Manage and keep a track of every new and existing customers and maintain detailed report on daily basis.

Jun 2008 – Mar 2011 · 2 yrs 9 mos · Greater Delhi Area

• Accountabilities:
• Promoting Fortis Healthcare and its state of art treatment facilities through marketing, branding and promotional activities.
• Organizing various promotional events, campaigns and ensuring the proper branding done.
• Create and maintain social media profiles including updates, moderation, and reporting during both work and primetime viewing hours.
• Design and drive social media campaigns to enhance brand visibility and accelerate business results.
• Setting up corporate tie ups for medical facilities and organize different activities in the corporate organizations.
• Organizing CMEs & workshops for upcountry doctors’ fraternity.

Nov 2007 – May 2008 · 6 mos · Greater Delhi Area

• Accountabilities:
•  Managing marketing operations thereby achieving increased sales/ maximizing profit in assigned territory.
•  Devising sales strategies evolved by marketing department & monitoring performance.
•  Identifying and networking with reliable and cost effective channel partners for enhancing market reach and penetration.
•  Developing and motivating agents and increasing the channel base for the branch hence maximizing the business out of them.
•  Identifying improvement areas & implementing measures to maximise customer satisfaction levels.

Jan 2007 – Mar 2007 · 2 mos

• Trained in Strategic Planning and implementation functions under following areas:
• Corporate and Brand Positioning
• Event Management
• Business Development and Marketing
• Corporate Communication
• May'07 with Euro RSCG Worldwide, New Delhi
• Trainee
• Prepared a Project Report with EURO RSCG Worldwide on MAX Shakti product of MAX New York Life Insurance. This included the survey of the potential customers in the target market and to understand their facts and ideas about savings and trust. The survey was done in Loharu, Pilani and Chidawa.

May 2004 – Feb 2005 · 9 mos

• Accountabilities
• Mapping client's requirements; assisting in developing, implementing and transitioning needs into business processes, customising Processes in line with the guidelines specified by the client.
• Ensuring continuous interaction with the customers to make sure that area of concern can be worked upon for improved service levels.