Tanvi Bajpai

Operations Associate

Jabalpur, Madhya Pradesh, India4 yrs 11 mos experience

Most Likely To Switch

Key Highlights

Over 4 years of experience in virtual assistance.
Proficient in CRM tools like Airtable and Asana.
Awarded Employee of the Month for outstanding customer service.

Stackforce AI infers this person is a skilled Virtual Assistant specializing in CRM management and customer support.

Contact

Skills

Core Skills

Crm ManagementClient CoordinationRecruitingCustomer Support

Other Skills

AirtableAsanaCommunicationConsumer ServicesCustomer RetentionData EntryData ManagementGeneral ManagementGood CommunicationInterviewingJob Description DevelopmentMicrosoft OfficeMicrosoft WordProblem SolvingResearch

About

I’m an experienced Virtual Assistant and Customer Support professional with a background in recruitment, data entry, client coordination, and CRM management. With over 4 years of hands-on experience, including US recruitment, and proficiency in tools like Airtable, Asana, Microsoft Excel, and various Applicant Tracking Systems, I help businesses streamline operations and manage clients with care. I specialize in: • Data entry & typing tasks • Customer support (voice & chat) • Email and calendar management • CRM setup & workflow handling (Airtable, Asana) • Research, database cleanup, and admin assistance • US recruitment (sourcing, screening, and interviewing candidates) I am now actively looking for remote freelance/part-time opportunities in virtual assistance, customer support, and admin work. Let’s connect!

Experience

4 yrs 11 mos

Total Experience

1 yr 8 mos

Average Tenure

2 yrs 2 mos

Current Experience

Wing assistant

Virtual Assistant

Apr 2024 – Present · 2 yrs 2 mos · Remote

 Performed comprehensive research on a wide range of topics, gathering relevant data and insights to support project development, client requests, and decision-making processes.
 Managed and maintained client accounts, ensuring accurate tracking of client information, communication history, and project status updates. Coordinated with clients to address inquiries and provide tailored support.
 Extracted, organized, and updated contact details from various online sources (websites, social media, directories) to maintain and enhance client databases, ensuring data accuracy and completeness.
 Set up and managed a task-based CRM workflow using Asana, organizing leads by pipeline stages.
 Built a custom CRM database in Airtable from scratch to manage Contacts, Companies, and Deals.
 Provided administrative support by organizing schedules, responding to emails, and handling other day-to-day tasks to ensure smooth operations for clients and team members.

ResearchClient CoordinationCRM ManagementData EntryAirtableAsana

Ask consulting

Talent Acquisition Specialist

Mar 2023 – May 2024 · 1 yr 2 mos

Responsible for sourcing of candidates through different sources
Reviewing resume and job applicants.
Screening and lining up candidates through telephonic interviews.
Developing Job Description and performing reference checks of candidates.
Managing overall process including interviews selection and process

RecruitingScreeningInterviewingJob Description Development

Teleperformance

Customer Support Executive

Apr 2021 – Dec 2022 · 1 yr 8 mos · Mohali

◾Handle 70+ customer interactions per day, giving detailed, personalized, friendly, and polite service to ensure customer retention and satisfaction
◾Memorized all company products and services to be able to answer customer questions quickly and efficiently and increase upsells
◾Provide outstanding customer service, receiving 96% in customer service feedback surveys
◾Awarded with the Bonanza for Employee of the Month due to consistently high customer satisfaction with my service and efficiency

Customer SupportCommunicationProblem Solving