Apr 2021 – Mar 2024 · 2 yrs 11 mos

• Leading the development of clean energy orchestration product solutions to expand the scope of devices managed under demand response programs, aiming for sustained growth and stable revenue for the organization.
• Initiating the creation of a connected platform hosting multiple products to enhance the customer experience and address challenges such as high customer opt-out rates due to complex enrollment flows, thereby increasing program participation.
• Constructing applications designed to minimize engineering reliance for account/customer success teams, facilitating the streamlined launch of client programs and reducing the go-to-market time per launch.
• Enhancing product capabilities to optimize data and program performance reporting, ultimately contributing to improved Customer Satisfaction (CSAT) scores.
• Collaborating with technical development teams and stakeholders to ensure the timely execution of customer commitments and innovation work pipeline.
• Taking charge of formulating quarterly product roadmaps and implementation plans aligned with team capacity and business priorities.
• Establishing team velocity to effectively manage roadmap development for customer commitments and strategic initiatives.
• Active involvement in employee resource group initiatives, contributing to social and environmental responsibilities.

May 2020 – Apr 2021 · 11 mos

Sep 2018 – May 2020 · 1 yr 8 mos · Pune, India

• Led the development of four MVPs annually, aligning strategically with OKRs to assess customer experience and optimize budget allocation for product development and innovation.
• Successfully orchestrated the launch of a pre and post-sales mobile app for Audi Taiwan, resulting in heightened sales and improved after-sales service. Effectively addressed customer dissatisfaction issues related to new bookings and car servicing.
• Engineered an in-house OCR engine (IRIS) in collaboration with VW IT services, securing a patent. This groundbreaking innovation automated vendor billing processes with a remarkable 95% accuracy rate and an 85% pure automation rate.
• Pioneered the creation of a comprehensive end-to-end product maturity model for the emerging product practice group within the organization.
• Identified and engaged three startups in a year through the StartUp Connect program for the Volkswagen Group, contributing significantly to achieving growth objectives in the digital transformation space.
• Conceived and executed successful in-house and vendor-run hackathons in India for the Volkswagen Group, fostering innovation and collaboration.
• Facilitated impactful design thinking workshops to generate ideas and initiate product development.
• Recognized as the best debut employee of the year within the Volkswagen Group, acknowledging outstanding contributions and achievements.

Feb 2016 – Sep 2018 · 2 yrs 7 mos · Pune, Maharashtra, India

• Designed and implemented a B2B Web Application solution by seamlessly integrating our proprietary business process tool (RAGE). This resulted in a remarkable 97% efficiency in handling data extraction and normalization across diverse unstructured data sources.
• Successfully executed 6 Proof of Concepts (POCs) within a year, addressing a spectrum of business use cases, with 2 of them progressing into contracted deals.
• In the role of a dedicated business analyst, played a key role in the maintenance of "keep-the-lights-on" projects, ensuring a steady revenue flow through the continuous support of live products.
• Received recognition as a Star Performer for two consecutive quarters, commended for substantial contributions to the team's success.

Nov 2010 – Oct 2015 · 4 yrs 11 mos · Memphis, Tennessee, United States

• Programmed in an object-oriented language, focusing on optimal code abstraction and reuse.
• Developed SQL queries and procedures for efficient data storage and retrieval.
• Delivered software solutions aligned with product roadmaps and milestones.
• Provided valuable client advice on maintaining diverse software systems.
• Directed software programming and contributed to comprehensive documentation.
• Identified areas for regression testing and executed thorough examinations.
• Engaged in all SDLC phases, showcasing proficiency in Client-Server application development using Oracle 11g/10g/9i/8i, PL/SQL.
• Created tables, views, constraints, and developed complex database objects.
• Collaborated in a team supporting project lifecycle phases, including coding, testing, deployment, and maintenance.