Nov 2022 – Nov 2023 · 1 yr · Noida, Uttar Pradesh, India · Remote

• Oversaw QA for a wide range of AI/ML solutions including NLP, Generative AI, computer vision, OCR, speech-to-text, recommendation systems, and document data extraction.
• Defined test strategies and implemented scalable, ML-specific test frameworks to ensure model accuracy, performance, and reliability.
• Led end-to-end QA processes spanning data preparation, model training validation, deployment checks, and post-production monitoring—significantly reducing defects and rework.
• Collaborated with data scientists, ML engineers, and product managers to align testing practices with evolving business goals and delivery timelines.
• Managed client interactions and delivery commitments, ensuring the successful rollout of AI solutions while meeting quality expectations.
• Conducted thorough data validation for both structured and unstructured sources, ensuring data readiness and integrity for machine learning use cases.
• Spearheaded the creation and delivery of quality dashboards and metrics, enabling informed decision-making and fostering a culture of continuous improvement.
• Provided leadership in test planning, risk identification, and mitigation strategies for AI/ML applications across different domains.
• Directed automation strategies for regression and smoke testing using Python and relevant testing tools, improving test efficiency and coverage.
• Oversaw QA for large-scale web scraping projects, focusing on data quality, consistency, and regulatory compliance.
• Facilitated UAT and stakeholder validation processes, ensuring alignment on acceptance criteria and final deliverables.
• Mentored and coached junior QA engineers, building competency in AI/ML testing techniques and tools.

Mar 2020 – Nov 2022 · 2 yrs 8 mos · Bengaluru, Karnataka, India · Hybrid

• Led a QA team of up to 40 members, managing manual, automation, performance, and security testing across web and mobile platforms in the eLearning and assessment domain.
• Oversaw quality assurance for LMS platforms, assessment portals, and Android/iOS apps, ensuring seamless user experience and functionality.
• Designed and implemented test strategies covering functional, regression, UI/UX, compatibility, and cross-browser/device testing.
• Defined automation frameworks and roadmaps using Selenium, Appium, REST Assured, and JMeter, which improved test coverage and reduced regression cycles.
• Ensured adherence to data privacy and security standards, managing regular VAPT and ISO audits.
• Drove performance testing using JMeter to ensure scalability during peak academic usage.
• Created test plans, traceability matrices, and risk assessment reports aligned with release schedules and agile sprints.
• Collaborated with cross-functional teams—Product, Development, DevOps, Content, and Support—for streamlined delivery and issue resolution.
• Managed client-facing projects with milestone tracking via Jira and Confluence, ensuring timely delivery and clear communication.
• Integrated automation suites into CI/CD pipelines using Jenkins, GitLab, and Bitbucket to support agile development.
• Mentored QA leads and engineers, building a skilled, autonomous QA team.
• Conducted UAT with academic stakeholders to validate product functionality and learning objectives.
• Led quality initiatives like defect leakage analysis and retrospectives to drive continuous improvement.
• Coordinated with vendors for third-party tool integrations, cloud test execution, and device/browser test lab setup.

Oct 2018 – Mar 2020 · 1 yr 5 mos · Hyderabad, Telangana, India

• Led a QA team of up to 20 members responsible for end-to-end testing of CTRM (Commodity Trading and Risk Management) applications across both desktop and web platforms.
• Pioneered the automation initiative by designing and developing scalable test automation frameworks using Selenium for web applications and TestComplete for complex desktop-based modules.
• Drove QA efforts across multiple parallel projects, managing various client implementations and platform version upgrades with a focus on stability, performance, and accuracy.
• Established standardized QA practices, including test planning, estimation, requirement traceability, risk-based testing, and defect management tailored to the unique demands of the CTRM domain.
• Collaborated closely with business analysts, product owners, and development teams to ensure test coverage of key business workflows like trading, risk assessment, position management, P&L calculations, and deal lifecycle.
• Introduced automation into smoke and regression suites, significantly reducing manual effort and increasing release velocity across major and minor product releases.
• Implemented test metrics and dashboards to track quality KPIs, defect trends, test coverage, and automation ROI, facilitating data-driven decisions with stakeholders.
• Ensured alignment with compliance standards including ISO 9001 and ISO 27001, leading QA efforts during external and internal audits.
• Actively contributed to build verification testing, integration testing across modules, and data validation using backend SQL queries to ensure consistency in trade-related computations.
• Played a key role in environment setup for QA and UAT, integrating test execution with CI/CD tools for faster feedback loops.
• Mentored and upskilled team members in automation, domain knowledge, and QA best practices, building a self-sufficient and efficient QA organization.

Sep 2016 – Oct 2018 · 2 yrs 1 mo · Hyderabad Area, India

• Worked as a Test Automation Architect at Wells Fargo Bank through Synechron, leading automation strategy and framework development for multiple enterprise-grade banking applications.
• Designed and implemented robust, scalable test automation frameworks using Selenium WebDriver, Cucumber (BDD), and TestNG, tailored to Wells Fargo's internal QA and compliance standards.
• Led the successful migration of legacy test automation from QTP/UFT to Selenium, improving test execution speed, reducing license costs, and increasing maintainability across multiple projects.
• Defined reusable page object-based automation libraries and custom utilities, ensuring cross-project scalability and reduced script maintenance.
• Automated end-to-end scenarios for core banking modules, loan origination systems, customer onboarding, and transaction processing systems—integrating with backend validations using SQL.
• Integrated test suites into CI/CD pipelines using Jenkins and Git for nightly execution and faster feedback loops, aligning with Agile sprints and DevOps practices.
• Collaborated closely with onshore and offshore teams, including developers, BA, QA, and environment teams to align test strategies with business requirements and release timelines.
• Developed automation guidelines, coding standards, and best practices documentation to ensure consistent adoption across global QA teams.
• Trained and mentored QA engineers in Selenium, Cucumber, and automation strategy, helping ramp up automation coverage and building internal competency.
• Participated in code reviews, sprint planning, and test data management strategies to support continuous delivery goals.
• Provided automation effort estimation, feasibility analysis, and POCs for new modules and tools as part of innovation initiatives within the bank.

Mar 2014 – Sep 2016 · 2 yrs 6 mos · Hyderabad · On-site

• Worked at Expedia and Qatar airways(doha client location)
• Leading the automation teams.
• New test case automation using Selenium Page Object Model framework.
• Framework maintenance.
• Test case Execution, analysis and reporting.
• Automation planning and effort Estimation.
• Code Review.
• Test case maintenance.
• Mentoring the automation team.
• Helping and providing technical solution for challenges faced to the automation team.
• Automation Training.

Jun 2012 – Mar 2014 · 1 yr 9 mos · Kolkata Area, India

• deputed at wellsfargo
• Leading the automation team.
• New testcase automation.
• Test case Execution, analysis and reporting.
• Test case maintenance.
• Framework development and maintenance.
• Mentoring the automation team.
• Helping and providing technical solution for challenges faced to the automation team.
• Worked in Flash objects, iframes, non-web components.
• Worked in fiddler to capture HTTP(S) traffic and automated the same.

Apr 2010 – Jun 2012 · 2 yrs 2 mos · Chennai

• Mentoring App QA and Automation team.
• Involved in weekly regression of Kindle Active Content store (Web and Device store).
• Involved in analyzing requirement documents, mock ups, writing Test cases, review.
• New test case automation, maintenance of existing automation suite, running automation during regression using Selenium, Java and TestNG.
• App Approval, Testing active content on kindle- Functional testing of the app, recording the battery usage, testing the performance of the app on kindle.
• Involved in testing End to End for KDK- Starting from KDK portal where developer submits and publish their Active content, testing internal portal where active content is reviewed and approved, and at the end testing the active content on store.
• New title/Update launch testing on store.

May 2005 – Apr 2010 · 4 yrs 11 mos · Chennai Area, India · On-site

• Worked in Two different teams- Frame work development team and QA team.
• Worked as Mentor for Automation team of 5.
• Mentoring the Automation team for Test case Automation and Execution.
• Framework Maintenance- Fixing the existing classes, functions for navigational changes, inconsistent failures and fixing the compilation issues.
• New Wrapper (Functional Flows) Development.
• Code Review- Reviewing the new test cases for each release for coding standards and helping to develop robust test cases by providing suggestion/ review comments.
• Service Tickets- Helping Silk users in Silk Installation issues, Clearcase view creation, troubleshooting and debugging.
• Preparing Automation plans for new Features- Selecting the flows, test case and verification points for automation. Selection of Automation tool for the new feature (Silk/STF/ Selenium and Java).
• Writing new Test cases.
• Executing the automated test cases in each phase of the release and reporting the results.
• Failure Analysis- Analyzing the failed cases and filing the bugs.
• Fixing the failed cases.
• Early Automation- For one of the feature which followed the agile method, we got the object and page declarations and verification points from dev during the development phase and making the script ready for execution as early in the testing phase.
• Converting existing automation suite from Silk Test to Selenium.
• Training New Members.
• Involved in Manual Testing- Writing Test Plans, Test Scenarios, Test cases, PRD and UED Review Meetings, Internal Review meetings with dev for clarifications, Reporting and tracking Bugs, Live Testing, Supporting Onsite team, Product Demonstration to BU, Product, Onsite and offshore team.
• Listening to VOC (Voice of Customer) and provided valuable suggestions to improve Customer Experience.
• Involved in Live Testing.