Oct 2017 – Sep 2018 · 11 mos · Sydney, Australia

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• Thomas Dexmier - Cancer Researcher @ Dreamlab

Apr 2017 – Jul 2019 · 2 yrs 3 mos

Jan 2015 – Apr 2017 · 2 yrs 3 mos

Jun 2013 – Dec 2014 · 1 yr 6 mos

Feb 2011 – May 2013 · 2 yrs 3 mos

Apr 2009 – Nov 2010 · 1 yr 7 mos

• In the "Sales" Dept, technical account manager for French carriers
• My role: Introduce into the market mobile phones according to the customers’ requirements, granting the highest level of quality to ensure end user satisfaction and reinforce the brand’s fame.
• My customers: SFR – Vodafone, Orange, MVNOs
• Key responsibilities:
• Launched mobile phones in the French market with a high level of quality
• Managed the projects with the French buyers, acting as the primary point of contact within LG product management for them
• Product marketing: developed collaterals, packaging, assisted sell-in materials production
• Served as technical expertise for local interfaces on the customer's side (inc. technical roadmap)
• Served as SPOC for Microsoft related projects
• Key achievements:
• Developed, validated and launched 30 mobile handsets in the French market (inc. Android & Windows Mobile)
• Launched the first Windows Phone 7 device – LG Optimus 7, in the French market
• Presented the technical and products roadmaps to carriers
• Influenced the positioning of LG products and services within the carrier's plans
• Assisted the Key Account Managers in maximizing the sales in France
• Trained a pool of 50 people to demonstrate the products to the end users during marketing campaigns
• Presented the products to the press journalists and bloggers
• Demonstrated a strong ability to interface with both customer marketing and technical teams and internal product teams

Jun 2008 – Mar 2009 · 9 mos

• In the "Telecommunications" Dept, end-to-end Project Manager for ToIP Call Centers evolutions
• Key responsibilities:
• Lead the "calls recording and listening", from functional specification to deployment
• Managed the operational relationship with sub-contractor companies & software editors
• Managed the CISCO IVR evolutions according to customers’ needs (mainly marketing needs)
• Key achievements:
• Validated and launched the “calls recording” feature on a flagship call centre, counting more than 120 operators
• Initiated a 3-months workshop with the Spanish personal credit branch to advise them how to proceed to CISCO IVR migration

Nov 2007 – Jun 2008 · 7 mos

• In the “New Services” Dept, terminals Project Manager for network related evolutions
• Key responsibilities:
• Tracked the terminals main vendors' roadmaps
• Managed the synch up between business needs and terminals validation technical constraints
• Improved the 3G/3G+ terminals testing strategy
• Planned budget for testing activities
• Key achievements:
• Managed a mid-terms evolution benchmark of the main mobile worlds’ players (manufacturers and chipsets providers): organized roadmap sessions, delivered a complete 50 slides report and exec summary to be presented to SFR executive committee
• Specified the test environment evolution needs and improved the 3G/3G+ terminals test scope for approval, taking into consideration their technical evolutions : HSDPA7.2, HSUPA, UMTS 900MHz, GPS, Femtocells

Nov 2006 – Oct 2007 · 11 mos

• In the “New Services” Dept, Prime KPI for the 3G handsets' qualification
• Key responsibilities:
• Managed the performance evaluation for 3G terminals on the end user's perspective
• Managed the operational relationship with sub-contractor companies & terminal vendors
• Served as SFR SPOC for Vodafone QoS Workshops
• Optimized the 3G handsets' 2G QoS on the live network
• Managed testing activities' budget
• Key achievements:
• Evaluated 28 3G terminals performance on several KPI, including Voice, Videophony, WAP/WEB browsing
• Introduced new KPI and test protocol (e.g battery lifetime duration) to improve the validation procedure’s efficiency
• Managed one of the TOP10 mobile projects of the year, targeting the improvement of the voice quality of the “worst in class” 3G devices under 2G coverage, from field survey to issues solving and mobile patches application
• Decreased testing activities' budget by 30% (1M AU$ to 700k AU$)

Feb 2006 – Oct 2006 · 8 mos

• In the “Network Engineering” Dept, Project Manager for the validation of a GSM-R dual mode terminal
• Key responsibilities:
• Managed the validation planning & reporting to the global GSM-R project team
• Coordinated the test team, including different providers and test engineers from SNCF
• Drafted technical and functional tests specifications
• Investigated and tracked the resolution of the issues with the providers
• Key achievements:
• Co-developed the GSM-R dual mode terminal with the vendor – Alstom
• Approved the so-called terminal prior to commercial launch on the TGV-EST line (Paris-Strasbourg)
• Drafted GSM-R test plans for future releases of the product following the evolution of the norm

Oct 2004 – Jan 2006 · 1 yr 3 mos

• In the “Test, Integration & Validation” Dept, Project Manager for the technical validation of EDGE handsets
• Key responsibilities:
• Lead the handset’s part of the global EDGE project : testing management, reporting
• Served as interface with the product managers
• Served as technical interface with the handsets and infrastructure providers
• Tested and validated the EDGE protocol stacks embedded in the strategic i-mode™ handsets
• Managed the handset’s issues encountered by the customers on the live network
• Key achievements:
• Solved critical interoperability issues with protocol stack vendors - TI, Agere, impacting EDGE throughputs
• Co-developed and fully validated the 2 flagship EDGE i-mode™ handsets - NEC & Samsung, for the commercial launch of the service
• Drafted the application test scope for EDGE i-mode™ devices, switching from project mode to industrialization mode
• Assisted the tools team in the creating the automation’s tool ecosystem

Oct 2003 – Sep 2004 · 11 mos

• In the “Test, Integration & Validation” Dept, IOT Engineer
• Key responsibilities:
• Tested the interoperability between GSM/GPRS/EDGE handsets of the main vendors and the network infrastructure (Nokia, Siemens)
• Tested the i-mode™ performance
• Investigated the bugs, produced bug reports
• Drafted test plans: impact evaluation, creation and industrialization of new tests cases
• Key achievements:
• Validated 14 2G and 2.5G handsets to be launched on the market
• Drafted the GMM/SM test plans for EDGE handsets

Feb 2003 – Jul 2003 · 5 mos

• In the “Radio Engineering” Dept, optimization of the GPRS performance on the network
• Key responsibilities:
• Defined and validated GPRS performance indicators
• Monitored the BSS performances and tracked issues in order to optimize the system performance
• Drafted test plans and bug reports
• Evaluated the Radio network Quality of Service
• Key achievements:
• Solved a major Call Setup Failure issue via deep log analysis
• Drafted a technical study regarding the most appropriate value of a BSS timer

Oct 2003 – Mar 2009 · 5 yrs 5 mos

• My role: Support carriers in the selection of the mobile handsets to be launched on the market, managing the relationship with main handset vendors (Samsung, Nokia, LG, Sony Ericsson, HTC), benchmarking their portfolios and opting for the products in line with the end users expectations.
• My customers: SFR – Vodafone, Bouygues Telecom – 3rd carrier in France, SNCF – railway company, BNP Paribas – Financial services.
• Major Key achievements:
• Launched innovative multimedia mobile phones in the French market
• Coordinated the internal technical teams and partners to meet the time to market with high level of quality
• Trained customers and consultants to the mobile handsets technologies