Mar 2022 – Jun 2023 · 1 yr 3 mos · Remote

Aug 2018 – Dec 2021 · 3 yrs 4 mos

Aug 2017 – Aug 2018 · 1 yr

• Continuing to incubate new products with an awesome team. Explorations into use-cases involving blockchain and personal data management.

Nov 2016 – Jul 2017 · 8 mos

• Working with a team of innovators, designers, entrepreneurs to engage customers and collaborate on how technology can shape their organization. I utilize my technical background to advise on product roadmaps and capabilities, as well as build out prototypes to illustrate the art of the possible.
• Some technical themes we've explored:
• chatbots and NLP
• machine learning use-cases applied to employee and everyday interactions
• platform architectures and external integrations

Jan 2016 – Oct 2016 · 9 mos

• Innovation and research projects: experimenting with diverse use-cases and platforms, e.g. Spark and Twilio, as well as exploring user interaction patterns with NLP/NLG technologies.
• Adoption tools: rolled out Wave Labs (https://www.jumpstartwave.com) to provide a set of tools that customers and internal projects can leverage to streamline their Wave implementations. The tools have had thousands of installs, and has been a key part of successful projects. We implemented as both a standalone Heroku app as well as an APEX package.

Apr 2014 – Jan 2016 · 1 yr 9 mos

• Working in an innovation team to push the boundaries of Analytics Cloud (Wave). I get to prototype functionality across a spectrum of new technologies. Some highlights:
• Web technologies: React, Webpack, Node/Express, OAuth, WebRTC
• Deployment/Infrastructure: Heroku, AWS (EC2/Beanstalk/S3/Lambda/IAM), Docker, Electron
• Beyond prototypes, several initiatives have generated public-facing assets:
• Analytics Playground (https://www.salesforce.com/analytics-playground)
• Led development of this product/marketing asset to help drive adoption and lead capture. Key functionality includes an interactive walk-through, as well as connectors into Salesforce, Google Sheets, and Excel to allow users to slice & dice their own data with Wave technology.
• Project 8 (http://www.unfoundation.org/features/project-8.html)
• Advisor on a larger team spanning several organizations (including the UN Foundation) to bring awareness and actionability for Project 8. Presented at Dreamforce and Davos on how the Salesforce Platform can be utilized to build a data-driven community to tackle challenging real-world problems.

Feb 2013 – Mar 2014 · 1 yr 1 mo · Singapore

• Given my experience, I wear several different hats: Consultant, Architect, Trainer, Services Sales Rep, Project Manager, and Engagement Manager. As the latter, I participate in various aspects of the implementation lifecycle:
• services sales, scoping, and budgeting
• resource planning
• managing deliverables and teams on the client-side, partner-side, and internal
• ensuring project timelines are met and handling escalations

Jan 2010 – Jan 2013 · 3 yrs · Singapore

• I work with clients to understand their Compensation Management goals and map these into the Varicent framework. This involves cooperation with the client throughout all aspects of the implementation cycle.
• I provide expertise on best practices to partners and other consultants, and act as a Lead Consultant and Project Manager on implementations.
• Experience working with numerous Insurance/Investment clients as well as Medical and Retail customers in a global setting, including Japan, Malaysia, South Africa, Hong Kong, and Singapore.

Jan 2004 – Jan 2009 · 5 yrs · Toronto & Singapore

• Deep product knowledge in Workforce Management applications. I have successfully implemented systems in a wide breadth of sectors (retail, manufacturing, financials, government, and health care) across the world (North America, Australia, Asia).
• Strong analytically, and the ability to work with developers, business analysts, sales teams, and clients. Effective communication skills and creativity in solving even the most complex problems. Always striving to deliver the best solution for the client.