Oct 2023 – Dec 2024 · 1 yr 2 mos · Bengaluru, Karnataka, India

Nov 2022 – Sep 2023 · 10 mos · Bengaluru, Karnataka, India · On-site

• Implemented strategic talent retention initiatives that reduced voluntary attrition by leveraging proactive engagement surveys and data-driven interventions
• Managed end-to-end Employee Life Cycle for a workforce of employees, from onboarding to exit, streamlining HR processes and improving employee experience scores
• Facilitated employee engagement programs, documented key action plans and contributed to the ABLE resource group promoting Diversity, Equity & Inclusion (DEI)
• Led organizational change management efforts during major process transitions, achieving compliance with new HR frameworks and ensuring minimal operational disruption
• Partnered with Learning, Leadership Development and Continuous Improvement (CI) teams to design and implement targeted development programs for People managers and high-potential employees, strengthening succession pipelines
• Leveraged the inFeedo platform to conduct sentiment analysis for employees, identifying engagement drivers and contributing to increase in overall satisfaction index
• Employee Connects - Steering people connect structure (HR+Ops) to stimulate employer and employee relationship.
• Business Feedback – Action scheduling and implementation
• Quarterly ranking and QVP assessment with superiors and Quarterly disqualifiers to be sent to PMS
• Grievance management & Disciplinary issues – Primary ER probe and resolve people concerns in association with ER Team
• IJP & External Interviews
• Centering on rating distribution by raising up Quarterly observation deliberations with business

Feb 2022 – Oct 2022 · 8 mos · Bengaluru, Karnataka, India · On-site

• Collaborated with cross-functional teams to design and roll out employer branding initiatives, enhancing employee advocacy and contributing to a rise in quality applications per open position
• Strengthened employee relations across staff via structured feedback sessions, role-enrichment programs, and corrective-action initiatives, resulting in a measurable rise in engagement and workplace collaboration
• Led enterprise-wide HR projects such as Critical Resource Mapping, Individual Development Plans, and rollout of the Exit Experience Framework, developed executive dashboards and presented outcomes to global HR leadership, achieving recognition at the Global HR Townhall
• Responsible for preemptively evaluating issues/trends (such as attrition employee grievance) and suggesting strategies, as well as having complete governance to execute expected change/result
• Sustained productive employee relations with staff across all graded ranks in organization on daily matters through role enhancements, feedback meetings, and disciplinary proceedings, thereby setting up a collective culture through consistent association
• Organized crucial resource recognition and individual growth plan for individual-level progress
• Contributed significantly to offering support, counselling, and leading managers for complete range of HR Services including employee relations, reward and recognition, retention, policy and administration, engaged in monthly critical stakeholder management meetings, certifying people plans are of prime importance of business priorities
• Influential in establishing an Exit experience framework at organizational level
• Accountable for devising executive committee level dashboards, reports, and presentations also submitting same in client MBRs, QBRs, and Yearly Strategy Planning meetings with business HODs/VPs and HR leadership team. Commemorated in Global HR Townhall

Nov 2017 – Dec 2021 · 4 yrs 1 mo · Pune, Maharashtra, India · On-site

• Responsible for handling employee life cycle post recruitment till exit.
• Developed and implemented strategies to increase engagement including on boarding and mentorship programs
• Proactively Analyze issues/trends & (such as attrition, employee grievance etc.), recommend strategies and take up end to end ownership to implement the desired change/outcome.
• Providing information and interpretation to employees regarding the organization policies, procedures, practices and decisions.
• Conduct focus group and skip level meetings with employees to identify vocal and non-vocal concerns to dart resolutions.
• Facilitate exit interviews, identify and analyze reasons of attrition and accordingly give feedback to department heads.
• Provide support, advice and guidance to managers for full range of HR services including employee relations, Reward & Recognition, Retention, policy & governance, participate at monthly key stakeholder management meetings, ensuring People plans are the forefront of business priorities.
• Creating executive committee level dashboards, reports and presentations. Presenting the same in client MBRs, QBRs and Annual Strategy Planning meetings with the business HODs/VPs and HR leadership team.
• Handling CSR Activities for the process as the CSR SPOC from Pune location

Sep 2014 – Nov 2017 · 3 yrs 2 mos · Gurugram, Haryana, India · On-site

• Responsible for handling Employee Life Cycle post recruitment till exit.
• Taking care of Induction
• Managing end to end HR deliverables for HR operations and Employee relations across entire employee life cycle.
• Proactively Analyze issues/trends(such as attrition, disengagement, etc), recommend strategies and take up end to end ownership to implement the desired change/outcome
• Providing information and interpretation to employees regarding the Human resources policies, procedures, practices and decisions.
• Participate in setting up systems for resolving employee queries and issues on all aspects of HR.
• Liaison between management and employees by meeting employees on a regular basis, to resolve and manage questions, concerns and issues.
• Resolve attitudinal, behavioral or disciplinary, ethical issues with respect to employees.
• Counsel employees on performance issues when required.
• Make recommendations on initiatives and policies that are required for building a progressive and vibrant work culture.
• Participate with teams to develop and implement guidelines and policies that support our business, culture, and philosophy.
• Work towards improving employee satisfaction scores and metrics for the teams.
• Conduct exit interviews and perform analysis of the same to identify issues/patterns and work towards resolving them.
• Be accountable for full compliance with all employee relations requirements, in such areas as terminations, offers, performance management processes etc.
• Stay abreast of such requirements, notifying team of changes

Jun 2012 – Aug 2014 · 2 yrs 2 mos · Noida, Uttar Pradesh, India · On-site

• A complete dual role which included both HR Generalist Profile and Business Development Manager Profile.
• Involved in Business Development which includes bidding (Elance, Guru etc), playing a key role in doing client interaction with client interaction as well as finally convincing them to award us the Project.
• Extensive experience to interact with customers in International Market (U.S., U.K., Canada, Australia etc) as well as domestic market over phone, Skype, online chat, video conference & F2F meetings.
• Experience of working in US, UK and Australian market which enables me to understand the target audience at its best along with experience in Indian Market.
• Key Account Management & Retention
• Running E mail campaigns & generating opportunities from that.
• Send follow-up marketing materials and make follow-up monthly calls to establish long term relationships.
• Requirement Gathering from the clients, assigning tasks to the team, taking updates from them to keep the client updated about the project progress.
• Evaluate current HR policies. Suggest/ formulate HR policies to further enhance comfortable employee employer relationship.
• Coordination Activities - Interdepartmental Coordination for Streamlining decision making process related to Employee motivational Initiatives.
• Responsible for timely implementation of the system, monitor and review the key result areas, differentiation of high and low performer, action plan for retention of high performers & development plan for low performers, performance based increment/incentive system etc.
• Ensure a balance between employee discipline and employee relations to maintain healthy employee relations, employee involvement, employee engagements i.e. employees get together, team building, sports & cultural activities.
• Grievance handling, resolving issues and queries regarding Salary, Leaves and Holidays etc.
• Issuing Relieving, Notice and Experience Letter to Ex-employees
• Conducting Exit Interview

May 2010 – May 2012 · 2 yrs · Noida, Uttar Pradesh, India · On-site

• Good Experience in Middle & Senior Level IT Recruitment (IT). -Sourcing appropriate profiles for the requirement (as per Job Specification) through various channels like Job Portals, headhunting, Employee Referrals, LinkedIn, Personal networking sites, Mass Mail, Job Postings, etc.
• Conducting initial screening in order to judge the candidate’s suitability evaluating candidates on their strengths, skill sets and communication skills.
• Assisting our US Partner Palni in providing onsite resources to our international clients.
• Salary Negotiation, On Boarding Process (Joining Formalities, Employee Handbook, Background Verification).
• New joinee Induction & Orientation.
• All HR related document generation and letter issuance (viz Transfer, Warning, Offer, Appointment, Appraisal, Promotion, Probation Confirmation, Probation Extension, Address Proof, Work tenure proof, Relieving, Termination, Notice and Experience letter to Ex-employees etc.)
• Keeping Records of attendance and leave details for every employee.
• Preparing Salary Sheet for all the employees and issuing of Monthly Salary Slips.
• Evaluate current HR policies. Suggest/ formulate HR policies to further enhance comfortable employee employer relation
• Assist COO and take care of the Operations floor in his absence.
• Responsible for timely implementation of the system, monitor and review the key result areas, differentiation of high and low performer.
• Ensure a balance between employee discipline and employee relations to maintain healthy employee relations, employee involvement, employee engagements i.e. employees get together, team building, sports & cultural activities.
• Arranging month end celebration: birthdays, Anniversaries etc.
• Employee relations and Grievance handling
• Taking care of Employee Attrition and Employee Retention.
• Involved in Full and Final Settlement, and Conducting Exit Interview.