Udeshya Pundir

Business Development Executive

Gurugram, Haryana, India4 yrs 2 mos experience

Highly Stable

Key Highlights

Led initiatives resulting in 30% increase in app adoption.
Improved app deployment process, reducing rejections by 40%.
Expert in managing strategic partnerships and client relations.

Stackforce AI infers this person is a SaaS Customer Success Manager with expertise in strategic partnerships and product adoption.

Contact

Skills

Core Skills

Customer Success ManagementStakeholder ManagementProject ManagementAccount ManagementProduct AdoptionClient ServicesMobile ApplicationsBusiness DevelopmentSales Management

Other Skills

GainsightSigma DashboardAgile Project ManagementAgile MethodologiesScrumMicrosoft ExcelClient RelationsProcess ImprovementConsultingSoftware as a Service (SaaS)Salesforce.comEvent ManagementSlackProblem SolvingDirect Sales

About

Customer Success Management (CSM) | Third-Party Partner Management | Strategic Partnerships | Gross Revenue Retention (GRR) | Product Adoption | Stakeholder Management | Renewal & Expansion Strategy | Customer Success Advisor at Cvent, partnering with enterprise clients and third-party partners to drive growth, product adoption, and long-term value. I work across both Hospitality Cloud and Event Cloud, supporting solutions for event registration, venue sourcing, and RFP management. In my role, I focus on improving GRR and NRR through proactive account management, strategic partner enablement, and data-driven decision-making. I collaborate closely with cross-functional teams to support onboarding, optimise platform usage, manage renewals, and identify expansion opportunities. Passionate about helping partners scale their business, strengthen client relationships, and deliver successful, high-impact events through trusted collaboration and measurable outcomes.

Experience

4 yrs 2 mos

Total Experience

4 yrs 2 mos

Average Tenure

4 yrs 2 mos

Current Experience

Cvent

4 roles

Customer Success Advisor

Jan 2026 – Present · 4 mos

GainsightSigma DashboardCustomer Success ManagementStakeholder Management

Senior Project Consultant

Mar 2025 – Jan 2026 · 10 mos

Agile Project ManagementAgile MethodologiesScrumMicrosoft ExcelProject ManagementAccount Management+1

Senior Product Consultant

Promoted

Feb 2024 – Apr 2025 · 1 yr 2 mos

Led a strategic initiative to boost the adoption of branded apps, resulting in a 30% increase in new branded app customers.
Managed a project focused on Android re-signing to enhance team efficiency and trained a team of eight on the new process.
Onboarded and trained new hires, equipping them with essential skills and knowledge for seamless integration into team processes.
Collaborated with the Product and Account Management teams in stakeholder meetings to ensure the implementation of product enhancements aligned with client requirements.
Oversaw end-to-end app deployment projects for enterprise clients, including notable companies such as DP World, McKinsey & Company, Toyota, Bain, and JLL.
Developed a new process to track app rejections, significantly improving the app deployment and approval process, which resulted in a 40% reduction in rejections compared to the previous year.

Associate Product Consultant

Mar 2022 – Feb 2024 · 1 yr 11 mos

Served as a Product Consultant in the Mobile App Submission Department, specializing in assisting clients with app deployment projects.
Collaborated with international clients to successfully deploy custom apps to the Apple App Store and Google Play Store.
Led the pilot batch for the EMEA region, ensuring timely and successful app submissions while maintaining high levels of client satisfaction.
Authored comprehensive knowledge base articles to streamline the app deployment process and empower team members with valuable resources.
Possess extensive expertise in the app submission processes for both Apple and Google Play stores.
Spearheaded a project to enhance client experience by implementing automated emails containing all relevant support resources.
Proficient in utilizing tools such as Salesforce, Workday, Zoom, and Slack.

ConsultingMobile ApplicationsSoftware as a Service (SaaS)Salesforce.comClient ServicesEvent Management+2

Uolo.com

Business Development Executive

Dec 2021 – Mar 2022 · 3 mos · India

Uolo is a leading solution Provider in ed-tech space helping schools
With communication & learning goals.
Worked as a BDE in the activation team under operations department for the Uolo Learn product.
On boarded 24 schools in the time span of 3 months.
Helping schools by consulting them our product which will help their schools to grow.
Job Role is to get in touch with the Principal, Director or Owner of the school and conduct a demo session with them online, where I have to explain them the benefits of the application and how the application works. Thereafter I have to onboard the school and help in activation of the application for two consecutive weeks. For activation I have to work closely with the school teachers and align all of them to help the students to use the application and I have to provide training to the teachers.
Building Good PR with schools.

Direct SalesBusiness-to-Business (B2B)Educational TechnologySales & MarketingSales PresentationsBusiness Development+1