Umesh Kumar

Operations Associate

Gurugram, Haryana, India6 yrs 7 mos experience

Highly Stable

Key Highlights

Over 7 years of experience in customer service and sales.
Proficient in AWS services and DevOps tools.
Strong problem-solving skills with a focus on efficiency.

Stackforce AI infers this person is a customer service and sales professional transitioning into IT with a focus on cloud solutions.

Contact

Skills

Core Skills

Customer ServiceCustomer Satisfaction (csat)Customer Service ManagementSales ProcessesCustomer Support

Other Skills

AWS CodePipelineAWS LambdaAdaptationAmazon S3Amazon VPCAmazon Web Services (AWS)Analytical SkillsAnsibleAzure DevOps ServicesAzure Kubernetes Service (AKS)Basic ComputerCommunicationCustomer InteractionDecision-MakingDevOps

About

"Results-driven and dedicated professional with over 7 years of experience in customer service and sales, consistently exceeding expectations and elevating customer satisfaction levels. Seeking to leverage my strong problem-solving skills and technical expertise in a transition to the IT industry, with a focus on roles such as DevOps Engineer and AWS Cloud Engineer. I aim to apply my in-depth knowledge of AWS services, proficiency in programming languages, and experience with DevOps tools to effectively build and deploy innovative cloud-based solutions. My track record of implementing strategies that drive efficiency and enhance user experiences positions me well to contribute to [Company Name] by leveraging my expertise in [specific area of interest]."

Experience

6 yrs 7 mos

Total Experience

2 yrs 5 mos

Average Tenure

1 yr 8 mos

Current Experience

Taskus

Teammate

Oct 2024 – Present · 1 yr 8 mos · India · On-site

Respond to customer inquiries via chat, email, phone, or other platforms.
Troubleshoot and resolve technical and product-related issues.
Accurately document interactions and feedback in the system.
Follow company guidelines, scripts, and security policies.
Meet or exceed performance metrics, including response time, resolution rate, and customer satisfaction.
Collaborate with team members and leadership to achieve targets.
Participate in training and apply feedback to improve performance.
Adapt to new tools, processes, and shifts as required by the project.
Be Ridiculously Good

Customer ServiceCustomer Satisfaction (CSAT)Time ManagementCommunication

Conneqt business solutions

Senior Customer Service Associate

May 2024 – Sep 2024 · 4 mos · Gurugram, Haryana, India · On-site

Started Learning new things with new Process
Investigate the customer's issue and provide the resolution on priority
working for Samsung Project is good opportunities
Worked as customer service Experience manager
overall its a good process to learn new things how l3 desk work now i know what are the things we have to deal with on L3 desk Job

Customer ServiceCustomer Service ManagementCustomer SupportEasily AdaptableHelping ClientsHelping People+6