UTKARSH RAJ

Customer Success Manager

Noida, Uttar Pradesh, India3 yrs 11 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Expert in CRM management and data analytics.
Proficient in Microsoft Dynamics 365 and Salesforce.
Strong background in operational improvements.

Stackforce AI infers this person is a Business Analyst with expertise in CRM and data analytics within the SaaS industry.

Contact

Skills

Core Skills

Customer Relationship Management (crm)Data AnalysisProject ManagementMicrosoft Dynamics CrmSalesforce AdministrationBusiness AnalysisHr ConsultingRecruiting

Other Skills

AdministrationAnalytical SkillsAndroidAndroid DevelopmentBig DataBlockchainBusiness InsightsBusiness OperationsC (Programming Language)C#C++CRM IntegrationChatGPTClient ServicesCoding Experience

About

Experienced Business Analyst with a strong background in CRM management, IT support, and data analytics. Skilled in Microsoft Dynamics 365, Salesforce, and financial planning, I specialize in transforming data into actionable insights to boost efficiency and improve customer relationships. With an MBA in Business Analytics, I bring a strategic, solutions-focused mindset to drive operational improvements and support business growth.

Experience

3 yrs 11 mos

Total Experience

2 yrs 1 mo

Average Tenure

3 yrs 11 mos

Current Experience

Prepinsta

Customer Success Analyst

May 2025 – Present · 1 yr 1 mo · Gurugram, Haryana, India · Hybrid

Maintained CRM logs and feedback to streamline communication and drive service improvements.
Delivered prompt support through Freshchat, Freshdesk, and WATI, boosting customer satisfaction and retention.
Managed and escalated technical support tickets via Freshdesk, ensuring SLA compliance and timely resolution.

FreshdeskWatiYouTubeYouTube AnalyticsChatGPTMarketing Strategy+4

Phillips machine tools

Service Coordinator

Jul 2023 – Nov 2023 · 4 mos · Noida, Uttar Pradesh, India · On-site

Scheduling technicians or service personnel for onsite/remote tasks using Dynamics 365 Field Service.
Preparing and sending quotations for service requests using Dynamics 365.
Generating reports using Power BI and Dynamics 365 dashboards for performance tracking.
Providing assistance in CRM platforms, data management, and system administration, ensuring smooth IT operations.

QuotationsBusiness OperationsCustomer ServiceMicrosoft Power BIReporting & AnalysisMicrosoft Excel+5

One stop solutions ltd.

Freelance

Jul 2022 – Present · 3 yrs 11 mos · Noida, Uttar Pradesh, India · Remote

Customer ServiceData AnalysisProject ManagementIT Business Analysis

Thesmartbridge

Virtual Internship-Salesforce Admin

Apr 2022 – Jun 2022 · 2 mos · Remote

Adding, modifying, and deactivating users, roles, and profiles.
Implementing workflows, process builder, and automation to streamline tasks.
Configuring Multi-Factor Authentication (MFA) and Single Sign-On (SSO).
Managing users, roles, and permissions while implementing Salesforce workflows, process automation, and dashboards for business insights.

TeamworkBusiness AnalysisDashboardReporting & AnalysisSalesforce.com AdministrationCustomer Relationship Management (CRM)+1