Jun 2022 – Present · 3 yrs 11 mos

Jun 2022 – Present · 3 yrs 11 mos

• Installing, Configuring and Management of Windows Server 2008, 2012, 2016, 2019 and 2022. Active Directory – Creating user, accounts, groups, and computer objects and providing permission in AD. Implemented Group Policies to enforce security standards streamline, system configurations, and improve compliance. DNS, DHCP – Installation and Management. Working as a Deputy Incident Commander responsible for handing P2 incidents and driving P2/P3 calls. Working on resolving p2/p3 incidents from monitoring tool such as Service now. Windows Server – Performing important application Server health check, handling high CPU and memory utilization issues, VM reachability, Capacity augmentation, Disk space, Server access issues incidents. Managed monthly patch cycles for Windows Server environments using Ivanti, SCCM. Working on creating changes for patching and representing changes in CAB calls. Knowledge of Incident Management, Change Management and Problem Management. Provided on-call support for resolving technical issues, minimizing downtime and ensuring optimal performance. Good at Maintaining SLA compliance for all incidents, troubleshooting RDP issues, and handling business-as-usual (BAU) activities. Providing process training to new associates in the project and managing client escalations.

– Present