Jun 2014 – Jan 2021 · 6 yrs 7 mos · Bangaon, West Bengal, India

• [24]7.ai is a global leader in intent-driven customer engagement solutions, delivering customer engagement software and services that make it simple for customers to interact with companies through the web, mobile, chat, social, and phone. Forrester in their June 2019 edition has recognized [24]7.ai as a market leader in the Conversational AI space.
• Heading HR for global R&D centers. Integral part of the senior management team driving people strategy and organization transformation from start-up to scale. This entails centralizing and defining talent acquisition strategy, Employee Engagement framework, Compensation and Benefits, Talent and Change management and more.
• Key Highlights-
• Created Global HR delivery Center
• Led Global HCM implementation (SuccessFactor)
• Implemented tax-friendly compensation structure
• Authored and implemented holistic wellness program
• Industry Accolades:
• Managing Wellness @ work by Asia Pacific HRM Congress
• Top 100 HR Tech Minds by World HR Congress
• Exemplary leadership Award by Asia Pacific HRM

Aug 2009 – Jan 2014 · 4 yrs 5 mos · Greater Hyderabad Area

• JDA Software provides the leading AI-driven supply chain management (SCM) platform. Our end-to-end solutions span supply chain and retail planning, execution, delivery and workforce management. JDA’s delivers a more Autonomous Supply Chain™ for 4,000 of the world’s leading companies including 75 of the top 100 retailers, 77 of the top 100 consumer goods companies and 8 of the top 10 global 3PLs.
• Key highlights -
• Played a significant role in acquisition of i2 Technologies.
• Developed a Mentorship program which encompasses Neuroscience, Behavioral Science, Indian Mythology and Management Processes.
• Architected a Talent Engagement model which illustrates critical turning points in the employee lifecycle:
• Differentiates Management Vs Development
• Enables leaders to understand associates emotional dipping points
• Multidimensional relationship of Competence Vs Confidence Vs Culture
• Equips managers with engagement sensors - EWS
• Assesses our retention tools in light of Proactive Vs Reactive mechanism

Feb 2008 – Aug 2009 · 1 yr 6 mos · Bangalore

• Tejas Networks, an India-based optical and data networking products company, designs and develops market leading products in the Optical Networking and Broadband Access (4G/LTE, GPON) segments. Ranked #1 in India’s Optical Aggregation Market, Tejas Networks has customer footprint in over 75+ countries.
• Key Highlights -
• Architected a model which illustrates critical turning points in the employee lifecycle:
• Differentiates Management vs. Development.
• Enables leaders to understand associates' emotional dipping points.
• Multidimensional relationship of Competence vs. Confidence vs. Culture.
• Equips managers with engagement sensors.
• Assesses retention tools in the light of Proactive vs. Reactive mechanism.

Oct 2007 – Mar 2008 · 5 mos · Bangalore

Oct 2004 – Oct 2007 · 3 yrs · Bangalore

• Key Highlights -
• Culture Sensitization Program
• Alignment - Effectively align minds and hearts of employees to the brand.
• Corporate Integration - Alignment and internalization of corporate vision, mission & goals by shaping behaviors and building competencies.
• Conflict Management – Set up a robust process combined with Training and Mentoring.
• Organization Restructuring
• To suit the dynamics of market, business and organization vision, the following initiatives were implemented:
• Eliminating redundancy in system.
• Creating multiple metric-oriented career paths.
• Restructuring grades & designation in line with role & market.
• Enabling metric-oriented role descriptors.

Jan 2000 – Jan 2004 · 4 yrs · Chennai

Jun 1996 – Oct 2000 · 4 yrs 4 mos · Greater Hyderabad Area