Varsha Duhoon

Customer Success Manager

India10 yrs 1 mo experience

Highly StableAI Enabled

Key Highlights

Over 10 years in Customer Success and MarTech.
Expert in driving SaaS adoption and product innovation.
Strong relationships with C-level executives across industries.

Stackforce AI infers this person is a Customer Success expert in SaaS and MarTech industries.

Contact

Skills

Core Skills

Customer Success & Enterprise Saas AdoptionProduct ManagementPerformance Marketing

Other Skills

AI Product DevelopmentAI Product Management & InnovationAI Product StrategyAPI DevelopmentAccount ManagementAgile MethodologiesApplication Programming Interfaces (API)Azure CloudBusiness ReviewsBusiness StrategyCascading Style Sheets (CSS)Churn ManagementChurnZeroCloud ArchitectureCloud Technologies (Azure, Power BI, Copilot)

About

Strategic Customer Success| MarTech Consultant with over 10 years of experience driving growth and adoption of enterprise SaaS, MarTech, CDP, CEP, and AdTech solutions across APAC and Middle East markets. Skilled in leveraging Azure Cloud, Power BI, and Copilot to build scalable, secure AI-powered products that deliver measurable business outcomes. Proven ability to bridge business and technical domains, guide cross-functional teams, and develop product strategies informed by market research and competitive analysis. Passionate about enhancing customer journeys through personalized AI innovations, UX/UI design, and data-driven decision-making. Adept at managing complex stakeholder relationships to align product vision with business goals and compliance requirements. Experienced in partnering with clients across FinTech, BFSI, OTT, Media, e-commerce, Retail, Ed-Tech and QSR verticals to translate complex data strategies into impactful solutions. Holding a Master of Computer Applications (MCA) degree, I combine strong technical foundations with business acumen to drive innovation and customer success. Committed to fostering transparency, collaboration, and innovation in fast-paced environments. Let’s connect to discuss how AI-driven solutions can unlock new growth opportunities for your organization.

Experience

10 yrs 1 mo

Total Experience

2 yrs 6 mos

Average Tenure

2 yrs 9 mos

Current Experience

Mparticle

Customer Success - APJ

Sep 2023 – Present · 2 yrs 9 mos · Remote

mParticle is the only CDP that combines real-time data quality & governance protections, with AI-powered insights and predictions to scale personalization to new heights.

Clevertap

Customer Success Manager - APAC

Nov 2021 – Aug 2023 · 1 yr 9 mos · Remote

CleverTap is the all-in-one engagement platform that helps brands unlock limitless customer lifetime value by helping them create personalized experiences to retain their most valuable customers. The platform empowers businesses to orchestrate experiences for individuals across their lifecycles and design personalized journeys that span a lifetime.
➢ Drove product adoption and ROI for enterprise clients across OTT, FinTech/Banking, Health-tech, E-commerce, and Telecom across SEA
➢ Built strong relationships with C-level, VP, and senior managers through proactive communication and data-driven insights.
➢ Led EBRs/QBRs highlighting growth metrics, feature adoption, and actionable business recommendations.
➢ Collaborated with Sales, Product, and Engineering to improve CX and influence roadmap with customer feedback.
➢ Developed scalable enablement programs: internal champions, train-the-trainer, and one-to-many education assets.
➢ Used engagement data to refine success strategies and increase retention, NRR, and advocacy.

Customer Success & Enterprise SaaS AdoptionData AnalysisStakeholder ManagementProduct ManagementAgile Methodologies

Affise - performance marketing software

3 roles

Senior Onboarding Manager - APAC

Promoted

Aug 2021 – Nov 2021 · 3 mos

Affise is a platform for partnership management, which allows brands and agencies to establish and expand partnerships for performance marketing.

Onboarding Manager - APAC

Nov 2018 – Jul 2021 · 2 yrs 8 mos

Founding Onboarding manager for the India & SEA region

Technical Account Manager - APAC

Oct 2017 – Oct 2018 · 1 yr

Leadgenetics

Ad Operations Specialist

Jan 2016 – Sep 2017 · 1 yr 8 mos · Delhi, India · On-site

Media Buying, Ad-Network, Performance Marketing, Content Strategy and Behavioural Analysis, Affiliate Network, ROI-driven advertising, and Mobile Advertising
➢ Developed API integrations to automate manual processes, significantly enhancing efficiency and boosting Monthly Recurring Revenue (MRR) by 50%.
➢ Analyzed various campaign metrics, including impressions, clicks, CTR, CR, eCPM, and creative performance, to ensure improved campaign outcomes and positive ROI.
➢ Implemented seamless integrations with leading tracking platforms such as Affise, HasOffers, Cake, AffTrack, Trackier, Orangear, Offerslook, and mobile attribution platforms including AppsFlyer, Adjust, Kochava, and Branch.

API DevelopmentPerformance MarketingMedia Buying