Aug 2023 – Oct 2023 · 2 mos · Sydney, New South Wales, Australia · On-site

• Standardized processes for Amazon landing page updates, saving 400 manhours annually for Dolce Gusto™ branding team.
• Enhanced Amazon landing pages for Dolce Gusto™ in alignment with market best practices.

Jan 2022 – Oct 2022 · 9 mos · India · Remote

• Designed and deployed a custom CRM system, improving coordination for a 15-member cross-functional team.
• Improved customer retention across 50+ clients; streamlined QA of 2,000+ annual sales calls.
• Developed Power BI dashboards offering real-time client website engagement insights.
• Introduced strategic marketing initiatives, including product and retention marketing, enhancing campaign effectiveness.

Aug 2020 – Jan 2021 · 5 mos · New Delhi, Delhi, India

• Organized the event with participants from different countries taking part in 10 unique public speaking competitions. 250 participants from India and 250 participants internationally participates in the competition.
• Set up and coordinated with teams in Singapore, Tanzania, Nigeria, Afghanistan, US and UK. A total of 80 associates worked for IPSS from these countries.
• Arranged for training sessions with known speakers from Toastmasters.

Jun 2016 – Sep 2021 · 5 yrs 3 mos · New Delhi, Delhi, India

• Designed an automated email management system, saving 3,000 manhours monthly (~18 FTEs).
• Improved auditor independence risk assessment accuracy from 87% to 97%.
• Reengineered reporting processes using MySQL, reducing manual effort by 90%.
• Built MySQL schemas for 160K+ entity data sets, reducing reporting efforts from 48 to ~4 hours per week.
• Delivered interactive Tableau dashboards enabling real-time decision-making and performance tracking.
• Maintained 98% process accuracy in independence risk mitigation—highest on the team.
• Managed stakeholder relationships with EY Partners globally.

Jun 2015 – Jul 2015 · 1 mo · Gurugram, Haryana, India

• • Carried out marketing activities for the Ernst and Young entrepreneur of the year award program. Persuaded 80 Indian start-ups to participate in the competition.

Jun 2015 – Jun 2019 · 4 yrs · New Delhi, Delhi, India

• Responsible for helping institutes organize conferences by providing training, sponsorships, participants and logistics
• Experience in providing training to various schools and colleges in both organizing as well as debating

Feb 2015 – Apr 2015 · 2 mos · Noida, Uttar Pradesh, India